Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1322 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 14, 2024
I recently purchased a car from Bytek and the service was great! Dilhan the sale rep was very helpful while explaining the features of the car when I came in to test drive a car and later helped me through the purchase of the vehicle over the phone. Both Dilhan and Jennifer were fantastic and very accommodating! Thanks for all your help
Written By: Michael N
Hi Michael, we can't thank you enough for the glowing 5-star review. We're glad to hear that Dilhan was informative and transparent when helping you assess your vehicle options and that he and Jennifer could make your purchase as straightforward and worry-free as possible. We look forward to continuing to exceed your expectations. Have fun in your new Jetta!
January 10, 2024
Written By: Kathy W
Hello Kathy, thank you for the 5-star rating! We're thrilled to learn that your experience was exceptional. We look forward to serving you again in the future.
January 07, 2024
Had a very easy and great experience buying a certified pre-owned vehicle. Booked a test drive and showed up at the appointed time. The designated salesperson was not available, so Amanda graciously helped me out with the test drive. She was extremely knowledgeable and chose a very good test route. After the test drive, we discussed numbers and trade in. From there I went to see Lesley in the business office to discuss financing, warranty, and an incredible number of various warranties available. I had plenty of time to make decisions, and was not pressured. Two days later after a re-inspection and thorough detailing I took possession of the vehicle, a 21 Jetta with 22k km. So far, a great experience. I’ll update if there are any vehicle issues, or warranty claims. Well done!
Written By: Geoff P
Hello Geoff, thank you for taking the time to share your experience! We are glad to hear that our team was transparent and informative and able to make your car-buying journey a 5-star experience. We truly appreciate your support and look forward to serving you again in the future.
January 06, 2024
Written By: James D
Hello James, thank you for taking the time to share your rating. On behalf of our team, thank you for being a part of the Bytek VW family!
January 01, 2024
Written By: Reinhard B
Hello Reinhard, thank you for taking the time to give us a 5 star rating! We are grateful to have had the opportunity to help you and we look forward to serving you in the future.
December 30, 2023
Just picked up my new Jetta. Great experience. Thank you Amanda and Lesley for making this purchase fun and stress free
Written By: Sylvie L
Hello Sylvie, we're grateful for your 5-star review! It's fantastic to hear that you had a great experience with us. We're thrilled that Amanda and Lesley could make your visit memorable and hassle-free. Thank you for choosing Bytek Volkswagen!
December 21, 2023
It would be super awesome if your staff answered the phones from time to time, or even checked voicemails that were left days before and got back to its customers. C'mon Bytek... Do better
Written By: Alexandre L
Hello Alexandre, thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication from our end. We understand the importance of being available to our customers and we regret that we are committed to doing better going forward. Please consider reaching out to our manager of fixed operations directly at louis.boulanger@bytekvw.com so we may discuss this matter further and find a way to make amends. Once again, we apologize for any frustration this may have caused and we hope to have the opportunity to provide you outstanding service in the future.
December 18, 2023
What a fantastic experience from the minute I walked to the time I drove off the lot. The staff were kind and listened to me to provide really good advice and guidance.
Written By: Sarah B
Hi Sarah, thank you for sharing your experience. We're glad to hear that our team were able to provide top-notch service and find you the perfect VW. We hope to serve you again in the future!
December 15, 2023
Written By: George B
Hello George. Thank you for taking the time to leave us a 5-star rating. We're glad to see that our team were able to provide an outstanding experience.
December 10, 2023
I bought my 2015 Golf TDI in 2019. In February 2022 the Adblue warning light came on (500 km the car will not start). The dealer took the car in and gave me a loner with no knowledge of when the part would come in. It is now December 2023 and the dealer says the part is at least another 6 months away… there is no evidence that the part is ever coming. VW customer support say they care about the customer and the costs involved but they are now $27k + in rental car cost it will be $5k + to make my car road worthy, with no end in site. The car has been sat outside in all elements and is now rusting as the rust prohibitor is powered by the battery which is now dead. The dealer is trying to facilitate a trade assistance but VW Canada are not cooperating. The lack of true oversight and integrity is shameful! Update December 10th 2023, VW Canada are insisting that the part will come and that they will do everything to bring my car back to the condition it was when it arrived. It is still continuing to rust outside! With no end in site! I went to take a look at my car a couple of days ago and found the car unlocked with the contents of the glove box strewn around including insurance and ownership papers! Now being told that there will be no other resolution, I have asked the dealer to start getting my car cleaned up and repaired under the warranty and prevent the rust from getting worse. That was several weeks ago and no response. Looks like it will be another battle even when the part shows up! Yet another example of disrespect and no customer care! Good job VW!
Written By: OWEN S
Hello Owen, thank you for bringing this matter to our attention. We care about finding a resolution to this issue. As noted in your review, we have taken steps towards facilitating a trade and are awaiting further cooperation from VW Canada. With regards to the issue of rust in your vehicle, we replaced the battery so the rust module would work once more. We are sorry this was not communicated to you in a more timely manner. We will continue to work to find a solution to your situation to the best of our ability.
