Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler1779 Reviews
740Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 20, 2017
Amazing staff, always eager to assist!
Written By: Deb C
Thank you so much Deb! We are more than happy to help you out.
April 20, 2017
Amazing staff, always eager to assist!
Written By: Deb C
Thank you so much Deb! We are more than happy to help you out.
April 20, 2017
Been a positive experience so far. Iknow the the service department is good from past experience. Overall a good package.
Written By: Bob S
April 18, 2017
They follow up but prices are higher than I wanted. They are also vague over the phone pushing you to actually go in person before making a deal.
Written By: Laura K
Hi Laura, Our company policy is to provide customers prices in person so that we are able to give them a complete and detailed breakdown in the appropriate amount of time. If you would like to contact us for more information we may be reached at 705-566-8400.
I was updated daily on the status of my repair and service was excellent
April 12, 2017
My servicing took 3 days to complete which was no fault of the dealership. I was updated daily on the status of the repair which was so appreciated. Staff were amazing to deal with. I am very pleased with the people and service.
Written By: JOHN
thank you for the excellent review John!
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Service Department Failure
April 12, 2017
I had dropped my vehicle off at 7:15 am for a scheduled 9am appointment for a tire change, oil change and maintenance check and used the Shuttle Service provided, which was excellent I might add, and was later picked up and returned to the dealership by 4:00 pm, expecting to find my vehicle completed and ready to go. I was extremely disappointed to find it was still not completed and then had to wait an additional 45 minutes on top of that. I was simply told by the service rep " They got busy" and then told "its like going to the doctors office, sometimes you have to wait". I found this extremely insulting to say the least. You simply cannot compare the two. I would also like to mention that I did not receive any phone call from the service department about any expected delays on my vehicle as would be expected if they were so busy and possibly overbooked. So I was naturally assuming my vehicle would be ready. I can say the only saving grace in this whole event is the service rep provided the services to my vehicle at not charge, which was greatly appreciated. However it does not solve the underlying issue of what happened in the time from my 9 am appointment to 4:45 pm. Thank you.
Written By: DIANA M
Diana, we apologize that this happened to you. Our General Manager Jason Carrier has contacted you to resolve this issue.
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April 12, 2017
Written By: dave l
Dave, we take our reviews very seriously. If you are not satisfied please feel free to contact our General Manager Jason Carrier at 705-566-8400.
April 12, 2017
Written By: dave l
Dave, we take our reviews very seriously. If you are not satisfied please feel free to contact our General Manager Jason Carrier at 705-566-8400.
the older mechanic who serviced my jeep was the best part...he was knowledgable and patient and not condescending .
April 11, 2017
the appointment was good with the older mechanic. he realized that i was there because i was concerned about my jeep. but getting and keeping an appt is something laurentian has to work on. 1st time...we have made an appt and showed up to be told that there was no appt listed in the computer. this time , we made an appt and the night before the service people called to remind us but they had changed the time from 8 to 3 pm....we had planned our day around 8 am and would have cancelled .... this is stressful as when you make a jeep appt , you presume that it will cost money so you re not there to waste the mechnics time nor ours
Written By: GARVIN A
We are very sorry Garvin. Our General Manager Jason Carrier has reached out to you to discuss this issue.
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April 07, 2017
Just bought a Dodge Dart GT, excellent service from the sales team, especially brad. Thank you to Scott for all the help with financing, never thought I would have a brand new car at 18, thanks guys.
Written By: Alexander H
