Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler1748 Reviews
737Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 09, 2020
Generally happy overall. Would have liked to know the AC was not working on the used vehicle I purchased in full disclosure but Andy was friendly and helpful.
Written By: Henry E
Would never recommend this dealership to anyone
December 09, 2020
I brought in my car to have my tires changed. Found out I needed a new set of winter tires and rear break work (pads and rotors). This initial work was completed in a timely manner and I picked up my vehicle and drove straight home. When I went to go to work the following day, I had four flat tires (also worth mentioning that every tire was missing their valve caps). Called TriCare and received excellent service but waited 6 hours for a tow to the dealership which is only a few km away. Communicated with the dealership throughout, as I also missed a shift as a result of having to be home to wait for the tow. The following day I had to reach out to the dealership, rather than receiving any updates. When I spoke with someone, I was given a sheepish and hollow apology - the mechanic hadn’t sealed my tires properly, likely exasperated by an attempt to “save me money” by using the old rims. Here’s the issue: Why was I not contacted and notified that the old rims could be a problem? Why was this not taken into account, in terms of this being a realistic outcome of keeping the old rims? Instead, I was under the false assumption that the work completed was both thorough and safe when it was neither of these things. I left my vehicle over the weekend at the dealership, not trusting that when the work was competed once more that it would be done properly. When picking my vehicle Monday morning, the conversation was pleasant and apologetic but far from providing any indication that accountability and responsibility was of any noticeable importance. Just the repeated themes of accidents being a possibility with work like this and fast, minimal apologetic words devoid of any actual meaningful details of actions taken to prevent this from happening again. I’m deeply disgusted with the experience and will gradually pay down my vehicle but will be sure to never provide business to this dealership again and actively express to others to never purchase a vehicle from Laurentian Crystler.
Written By: NICHOLAS B
Related Staff:
December 09, 2020
Written By: Julie S
Thank you for your review, Julie!
December 09, 2020
Written By: Julie S
December 03, 2020
Written By: roger p
Thank you for your review, Roger!
November 27, 2020
Written By: john c
Thank you for your 5 star review, John!
November 27, 2020
Written By: john c
Thank you for your 5 star review, John!
November 27, 2020
Written By: Marianne D
Marianne, thank you for taking the time to leave a review!
November 27, 2020
Written By: Marianne D
Marianne, thank you for taking the time to leave a review!
November 26, 2020
The service department over charged me twice and the manager said they would correct the oversight but did not provide the refund. Instead she was rude and thought I would be too naive to look closely at my invoice and just added the additional labour charge (to fix their own mistake... Installed the wrong tires on my vehicle) further down under a different area. Both incidents were back to back and she tried to make me feel bad by saying people make mistakes. Yes, of course they do... But twice in a row and then didn't even have the decency to apologize or fix the mistake without charging me an extra hour and a half of labour. The worst experience I have ever had with any service department. I was told after fighting with them that I would receive the refund for the money they owe me in the mail and get a follow up call from the manager. I have gotten neither.
Written By: Desirae P
Desirae, we are disappointed to hear about your experience with the service department. Our General Manager, Jason Carrier will be in touch with you to further discuss this situation.
