Murray Mazda Chilliwack

August 29, 2021

Several years ago we purchased a brand new CX5. Once the papers were signed and the car paid for, there was absolutely No follow up and the car salesman was not at all helpful. The service dept. was not helpful. We had our car in three times for air conditioning repair. The mechanic insisted it was working. Hot summer. We insisted it was Not!!! Nothing but frustration. That was just one of several issues. Sometime passed and a new manager, Jose was hired. I spoke to him on several occasions and he assured me that changes were in the works. Just when we vowed never to do business with them again, things changed. Yesterday, we took our car in for a headlight recall. What a difference. All staff listened to us, the headlights were replaced in good time and wonderful service. We are very impressed with the changes Jose has made. Thankyou Jose, and kudos to your staff and for their commitment to customer satisfaction. We will be back!

Written By: John &

August 29, 2021

Protocols in place. Service department excellent.

Written By: Bonnie C

August 29, 2021

Written By: sheldon p

August 29, 2021

I was taken cared of from the moment I got into the dealership. I felt I was given the time to make an I formed decision. John Nagayo was great and went above and beyond with his services. I am extremely happy with my recent purchase and I recommend Murray Mazda for your next purchase

Written By: Marieflor J

August 29, 2021

Written By: Tracey E

August 29, 2021

Great experience. I am a first time car buyer, shopped around at many dealerships and was instantly tried to be pushed into a sale and felt very uncomfortable, Mazda was the complete opposite, was super relaxed, I didn’t feel any pressure, my salesman Trevor took good care of me and made it a painless purchase even with some bumps in the road. I love my Mazda and would without a doubt recommend buying a Mazda through Trevor! The rest of the staff are very friendly too and the service team with José made me well informed about my services and all I need to know, as well when they installed my car starter and other accessories did so in a timely manner and using covid precautions took me home and picked me up.

Written By: Cait M

August 29, 2021

My husband and I had a great experience at this dealership. Jackson and the rest of the staff were very helpful in guiding us as we made our big purchase. Additionally, the manager Bruce was quick to respond to our concerns, leaving us walking away as happy customers. We would definitely recommend this dealership and see ourselves coming back here in the future.

Written By: Meena B

August 29, 2021

Picked up my CX - 9 today after some brake and engine work and was very happy with the friendly, professional and exceptional customer care that Luis Balcan provided (10 Stars ).I also appreciate the car wash, vacuum and the friendly office staff that helped me feel welcome when I was waiting.

Written By: Peter B

August 29, 2021

I needed to replace a lost key for our Mazda 5. Found out to my astonishment that the cost for a key at the dealership, is between $200 and $500. That in itself at best, is insulting. After finding a cheaper version online, I was forced to go to Murray Mazda to have it programed. I was quoted $65.00 to do so which is also insulting. It took them a few minutes to plug it in to download some software and 15 minutes later, I reluctantly and angrily paid the bill for $81.00 How do they justify charging that much for a service that took them 15 minutes to perform? Roughly $325 Canadian dollars per hour. Beyond insulting actually.

Written By: Elias C

August 29, 2021

Written By: Gavin G