Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1529 Reviews
204Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 06, 2020
Should be 0 star. Very rude. Sold me a 2010 jeep patriot in 2017 that should NEVER have passed safety. Buyers beware. Go elsewhere or get own safety done. Dont make same mistake as me. Guy I take it to told me shouldn't have passed safety. $4500 in repairs so far. *reply to Empire auto. I tried reaching out to you before got rid of jeep. You would NOT help me. I went elsewhere and am happier. Everyone reading, save the stress of this company. Go to Action Auto!!!!!!!
Written By: Liz R
Hello Liz, thank you for leaving a review. We take all of our reviews both positive and negative very seriously. In order to assist you further we would need for you to provide more details about the situation you are referring to as it has been well over a year since you purchased your vehicle. Please call us at (519)-659-0888
January 05, 2020
The five stars goes to Craig from Empire Auto Never would have thought that it would be this easy to buy a vehicle from out of town!! I'm almost 2hrs away and this guy made it one of the most easy and simplest transaction ever. I Wouldnt and wont hesitate to deal with Craig and Empire again!!!!
Written By: Rob B
Hi Rob, Thank you for your review, and your time. We are so happy that you had a wonderful experience, and felt so supported by Craig. Craig always aims to provide superior customer service to his clients, and will be thrilled to know that you found the whole process so easy. We really respect and value our out-of-town customers for taking the time to travel the extra miles to meet with us, and we try our very best to make sure every customer's needs are met. We are so glad you feel that you can reach out to us at anytime, please feel welcome to call if you have any questions. Welcome to the Empire Auto Group Family!
January 05, 2020
The five stars goes to Craig from Empire Auto Never would have thought that it would be this easy to buy a vehicle from out of town!! I'm almost 2hrs away and this guy made it one of the most easy and simplest transaction ever. I Wouldnt and wont hesitate to deal with Craig and Empire again!!!!
Written By: Rob B
Hi Rob, Thank you for your review, and your time. We are so happy that you had a wonderful experience, and felt so supported by Craig. Craig always aims to provide superior customer service to his clients, and will be thrilled to know that you found the whole process so easy. We really respect and value our out-of-town customers for taking the time to travel the extra miles to meet with us, and we try our very best to make sure every customer's needs are met. We are so glad you feel that you can reach out to us at anytime, please feel welcome to call if you have any questions. Welcome to the Empire Auto Group Family!
December 30, 2019
Shawn was awesome, listened to what we needed and sold us the perfect car for our needs. And since this is our 5th car from them Id obviously be back
Written By: shorinshodan
Hey Shorinshodan, Thank you for your time and feedback, we really value you as a customer! It is great to hear that you felt supported by one of our valued employees - Shawn - who is dedicated to providing every customer with a high standard of service during their purchase experience. We are so pleased to hear that you found the perfect car for your needs, and your continued return means a lot to our Empire Family, while also demonstrating our continued commitment to exceptional customer service. If you need anything we are ready and waiting to help. Welcome to the Empire Auto Group Family!
December 19, 2019
Karaeem is very friendly. Attend customers right away and his promises are met. There is no disrespect. They are the number one place to go to. Thanks a lot. You guys rock!
Written By: John D
Hi John, Thank you for your feedback, we appreciate your time. We are really pleased to hear that Kareem was able to support you through your purchase, and that you received respectful and exceptional customer service. Kareem is a diligent and hard working member of the team who tries very hard to go above and beyond for his customers. If you ever need any further help, please do not hesitate to reach out and we will be happy to assist you. Welcome to the Empire Auto Group Family!
December 19, 2019
I recently entered into a contract with Empire and after 3 days I needed to cancel it. I called Nick Soufan, the manager and spoke to him and explained my situation. He worked with me and was able to cancel the contract. He also waived all the cancellation fees for me, which really means alot to me. I would recommend Empire Auto Group to my friends! Thank you Nick!
Written By: Mark C
Hi Mark, Thank you for your review and your time, we really appreciate all feedback! Nick will be so pleased to hear that you felt supported while working with him, and that you experienced exceptional service from our Empire Auto Group Family. If you ever need our assistance in the future, please reach out to us and we will be happy to help you in any way we possibly can. You are very welcome, from all of us at Empire Auto Group.
December 19, 2019
I recently entered into a contract with Empire and after 3 days I needed to cancel it. I called Nick Soufan, the manager and spoke to him and explained my situation. He worked with me and was able to cancel the contract. He also waived all the cancellation fees for me, which really means alot to me. I would recommend Empire Auto Group to my friends! Thank you Nick!
Written By: Mark C
Hi Mark, Thank you for your review and your time, we really appreciate all feedback! Nick will be so pleased to hear that you felt supported while working with him, and that you experienced exceptional service from our Empire Auto Group Family. If you ever need our assistance in the future, please reach out to us and we will be happy to help you in any way we possibly can. You are very welcome, from all of us at Empire Auto Group.
December 17, 2019
Visited Bryce at the Dundas East location, worked with him and Sam to find me the right vehicle and I couldn't be happier (Shawn was also very helpful on the finance end). These guys are invested in your interests right off the bat (building your credit, etc.). Never felt pressured, put me in a 2016 Infiniti QX50 with a clean Carproof, and I didn't even want to negotiate the price because they added so much value and peace of mind. I'm a sales guy which makes me a tough sell, but I was sold on working with Empire Auto because of how easy they were to deal with. Check em out
Written By: TJ W
Hi TJ, We were so glad to hear that you received exceptional customer service from Bryce and Shawn. They are valued members of the team, who work diligently to provide the best possible customer service. Furthermore, it is great to hear that you felt at ease with our team and found the perfect vehicle to suit your needs. If you ever have any questions please always feel welcome to reach out to the team, we will be happy to assist you in anyway we can! Welcome to the Empire Auto Group Family!
December 17, 2019
Written By: Sherwin B
Hi Sherwin, Thank you for your review. If you ever have any questions, please feel welcome to stop by our dealership, or contact the owner Nick, by phone: 519-659-0888.
December 14, 2019
Returning customer and had excellent customer service again Sam and Arlene where great. Sam worked hard to get me the vehicle we wanted.
Written By: Tammie C
Thank you for your review, we are very pleased that you continue to enjoy excellent customer service from our team. If you require further assistance, please always feel welcome to contact us and we will be happy to help you.
