Finch Chrysler

March 21, 2017

Written By: Eric C

March 19, 2017

Very friendly staff.

Written By: Tammy L

March 19, 2017

Very friendly staff.

Written By: Tammy L

March 18, 2017

I've had multiple experiences with dealers trying to sell me anything on their lot, evading all of my questions, and generally not being upfront. That is the opposite of my experience with Craig Harwood at Finch Chrysler. He was very upfront, answered all of my questions, told me which cars were actually a good deal vs the ones which haven't sold for a while or had any recent discounts. Overall, 10/10 experience, looking forward to doing business with him again. Thanks Craig!

Written By: Art W

March 18, 2017

I've had multiple experiences with dealers trying to sell me anything on their lot, evading all of my questions, and generally not being upfront. That is the opposite of my experience with Craig Harwood at Finch Chrysler. He was very upfront, answered all of my questions, told me which cars were actually a good deal vs the ones which haven't sold for a while or had any recent discounts. Overall, 10/10 experience, looking forward to doing business with him again. Thanks Craig!

Written By: Art W

March 18, 2017

We picked up our new Pacifica today and couldn't be happier! We had a great experience with Justin. He got us out of our truck and into a beautiful new Pacifica quickly and painlessly! We're very happy with our experience and highly recommend Justin and Finch Chrysler. Thanks again!

Written By: Heidi M

March 15, 2017

I brought my 2015 Dodge Challenger in with a shattered back window. The car was parked in the garage when it happened, no trauma or incident occurred to cause it to break. The manager who I dealt with treated me like an idiot from the second I phoned to make an appointment, to the second I took my busted car elsewhere to be repaired. He first told me that in his 30 years in automobile service he'd never heard of this happening. A simple google search shows that this happens more than occasionally to cars, and that it is usually due to improper installation or factory imperfections. That makes it pretty hard to believe that he's NEVER heard of such a thing happening. He then told me my warranty would likely not cover it because I had already cleaned the shattered glass up. (as if I could possibly drive across the city with glass flying everywhere, can we say safety hazard??) I replied to this that I had taken pictures when it initially happened and would be happy to forward them on to him. His reply? "No, don't bother". Hours later, they called to say that my warranty was expired and that they would not be able to replace the window. He repeated that I should not have cleaned the broken glass up before bringing it in. I then asked him for Chrysler's phone number to see if they would be more helpful. They told me to call Finch again, and gave me the name of another manager. This man was more helpful and seemed to actually care a bit. He said I should definitely send him the pictures that I had and that he would re-submit the claim to the warranty department. Again the claim was denied. They never bothered to call me to tell me that, when I finally called at days end (this is now 2 full days later) I was given a lame excuse that they've been trying to contact me all day to no avail. (contrary to my caller id on my cell, which shows no calls at all) Had they been honest with me from the start, I would not be giving a zero rating, I understand that the warranty was up, and I can appreciate that, however, Chrysler should have stood behind their product and owned up to their imperfect window on my vehicle, since this obviously wasn't something that was within my control. In the end I opted to use another company to replace the glass, and will never again willingly give Chrysler/ Dodge my business. A lousy $800 window has cost them, potentially thousands of dollars in the long run. What kind of business operates that way?

Written By: Chantal M

March 12, 2017

Pushy, prize pitches and pointless. After being asked what we were looking for (used vans) all of our simple questions about price and which models were available on the lot were ignored or dodged. We were then passed off to someone from “corporate” to be data mined for some vaguely described, but “ better than the lottery” contest. When we objected to filling out a full 8.5x11 sheet our personal data to enter this contest and “join the Chrysler community” we were mocked and finally, when we asked one more time if we could just be given the prices and information on the vans they had available. We were asked why we came in, since it's all available online. We came, to look at your cars, in person, to consider purchasing one. Your loss.

Written By: shannon d

March 12, 2017

Pushy, prize pitches and pointless. After being asked what we were looking for (used vans) all of our simple questions about price and which models were available on the lot were ignored or dodged. We were then passed off to someone from “corporate” to be data mined for some vaguely described, but “ better than the lottery” contest. When we objected to filling out a full 8.5x11 sheet our personal data to enter this contest and “join the Chrysler community” we were mocked and finally, when we asked one more time if we could just be given the prices and information on the vans they had available. We were asked why we came in, since it's all available online. We came, to look at your cars, in person, to consider purchasing one. Your loss.

Written By: shannon d

March 07, 2017

Recently went here for the first time. The service department at Finch was fantastic. The service rep (John) and shuttle driver were both very helpful and friendly, and the service guys appeared to do good work. Can't say enough good things about the detailing service I asked for. Incredibly good job, and great value. I'll definitely be coming back. While waiting for my vehicle, I chatted with one of the sales guys who left me with a very good impression as well. At the very least I'll go in and talk with them when I upgrade next time. Only reason I gave 4 stars instead of 5 stars, is my experience with the parts dept. The guy at the counter didn't really seem to know what he was talking about, and was generally unhelpful. Felt like I was bothering him just by being there. Wouldn't go back for parts.

Written By: Julian H