Finch Chrysler
590 Wharncliffe Rd S , London, ON, N6J2N4
Member since February 27, 2019
590 Wharncliffe Rd S London ON N6J2N4Overall Score
Finch Chrysler1799 Reviews
389Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 22, 2022
Written By: Mark T
Thank you very much, Mark! If there's ever anything else we can do to make your next experience even better, please don't hesitate to let us know!
2021 Charger Scat Pack 392
April 22, 2022
Traded in 2016 Charger SRT 392 for 2021 Charger Scat Pack 392 Fair trade-in value offered Great job cleaning and detailing the new car before pick-up Friendly and fair negotiation with no-pressure atmosphere Quick and courteous shop removing my winter tires and loading them into new car
Written By: Ryan
Related Staff:
Oil change
April 22, 2022
I booked my 2019 cherokee in for an oil change, dropped it off at 8am, and asked how long it would be, and no, I won't be waiting. I was told it would get done right away, and they would call me when it is ready, probably within an hour or so. I called them just after 12pm, and was told that it was ready, come and get it. I got there about 15 minutes later and still had to wait another 15 minutes while they finish it up.
Written By: Larry
Related Staff:
April 21, 2022
Written By: John K
Thank you for the 5-star review John! If there's ever anything else we can help you with, please don't hesitate to let us know!
April 21, 2022
Written By: Michael T
Thank you for the 5-star review Michael! If there's ever anything else we can help you with, please don't hesitate to let us know!
Tire Swap
April 20, 2022
The service advisor was polite and professional. Told me exactly how long it would take and it was almost to the minute. Showed me that new all season tires are recommended and I discussed a quote with the parts manager before I left. It was a good interaction as I didn't feel pressured or anything. Thank you.
Written By: Preston
Related Staff:
April 20, 2022
Jessica helped me buy a new vehicle today and it was a wonderful experience. She's more than a Salesperson. She treated me as family and answered all my questions patiently. She helped me find the right vehicle that fits my budget, needs and features. Everyone at this dealership are professional, helping and relaxed. Anyone looking for a good salesperson that treats you with respect and goes an extra mile to provide great customer service, it's Jessica.
Written By: రేవంత్ చ
Thank you very much! We're glad to hear you had such a great experience purchasing your vehicle with Jess and our team here at Finch Chrysler. If there's ever anything else we can help you with, please don't hesitate to let us know!
Awesome experience!
April 18, 2022
We had a amazing time buying our truck with sales associate Zach! He made us fell welcome and is a great peoples person, great sense of humor! Finch Chysler Dodge Jeep Ram should cherish employees like this and treat them good!! Thanks Zach for helping us find our truck and thanks for the great conversations! :) Thanks Rick and Haylee
Written By: Richard
Related Staff:
Service wasn't even started after two hours
April 15, 2022
You know, I have been a customer at this location for four years. My service advisor John Reid is excellent. The technicians are talented and excellent. Sous, Cole, Doug and so many many more. What the problem is, is you cannot manage your scheduling!!!! Sales, repair, drive-ins, favored people, existing contracts, and so on, etc. Are all conflicted and conflicting in your appointment scheduling. For God's sake, keep your excellent Techs Happy!!! Recently a bunch QUIT!!! Sorry to say, but the owner of this Finch franchise, is an absolute fuckwit for not keeping on top of his/her business and letting things get this BAD!!! You excellent People. Now MAKE it WORK!! Pretty simple to do. Why haven't you done it???? Make everybody Happy. Techs customers managers forever service advisors sales parts etc. Not too hard. What is your problem??? Thank you.
Written By: Sydney
Related Staff:
April 13, 2022
I booked an appointment for a tire swamp and oil change. Appointment was at 9:30 a.m, and when I came back at 3:45 p.m it wasn’t done. What’s the point of an appointment if you still have to wait all day. My Jeep was finally ready at 4:45 p.m. Not sure if they are overbooking or if they serve customers who wait and complain and not the ones who come back later for their vehicle. Either way I won’t be going back to this dealership for service as this is the second time I had an appointment in the morning with my vehicle still not done when I got back. I live outside of London so all around it’s a hassle for me. They did give me a small discount for my inconvenience. The staff I dealt with was very patient with me but still doesn’t make up for their slow service.
Written By: Ashley A
Thank you for leaving us a review, Ashley. I’m very sorry to hear about your experience with us. I am sorry that this experience has left you with a poor impression of us. I’d like to speak with you to discuss your experience more, please reach out to me at ldale@finchchrysler.com – Lori Dale, Service Manager
