Brantford Honda
378 King George Rd , Brantford, ON, N3T5L8
Member since March 28, 2014
378 King George Rd Brantford ON N3T5L8Overall Score
Brantford Honda2410 Reviews
1293Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 05, 2024
Brantford honda sold me a car with tires that were pretty much bald. Just watch these guys! They will pull the whool over your eyes if they can ! Also, don't take the extra insurance coverage it doesn't cover anything they're just trying to sell you bullshit
Written By: Chantale B
November 05, 2024
Sales team ⭐️⭐️⭐️⭐️⭐️ Service team … I had a great experience working with Aaron, my car sales representative, and Stephanie, the financial advisor at Branford Honda. Aaron was knowledgeable, friendly, and made the entire car-buying process smooth and stress-free. He took the time to answer all my questions and really made me feel confident in my decision. Stephanie was equally fantastic—she walked me through all the financial options and ensured I fully understood the details of my purchase. Her professionalism and patience were much appreciated. However, my experience with the service team has been extremely disappointing. I’ve had multiple issues trying to get in touch with them, and the lack of communication has been frustrating. After my initial visit, I left in tears due to the poor handling of my concerns and the complete lack of support. Despite my efforts to reach out, I’ve had no response, which has left me feeling completely neglected as a customer. This has been a truly upsetting experience that I hope the dealership will address. While I can recommend Aaron and Stephanie without hesitation, the service team has unfortunately left me with a very negative impression of the dealership overall.
Written By: S V
November 05, 2024
My experience in selling my car to Brantford Honda was handled with the utmost professionalism, fairness, and efficiency ... all thanks to William Ngo (Will). Will expertly answered my questions, and he demonstrated respect, agility and flexibility in arranging for the vehicle transfer. Insofar as quality customer service and relations, Will delivers like a super star! Thank you very much for making this experience so pleasant and easy. All the best!
Written By: Janic N
Hi Janic, Thank you so much for the incredible 5-star review! We’re thrilled to hear that Will provided you with such a professional and efficient experience during the sale of your car. He truly is a superstar, and we’re grateful for the kind words you’ve shared. We’ll be sure to pass along your compliments to him—thank you again for choosing Brantford Honda.
November 04, 2024
Overall, it was the most disappointing customer service experience we have ever encountered. Krista's conduct significantly contributed to this negative experience; she exhibited rudeness, a short temper, condescension, and an inability to engage in a constructive dialogue. When I raised my concerns regarding her manner, Chris, the sales manager, responded by asking, "Well, how did you speak to her?" This reaction made it evident that this dealership was not the right fit for my vehicle purchase, prompting me to request the return of our deposit. When I went to pick up my deposit, I had yet another unpleasant experience. After receiving the deposit, I mentioned that I would never return to this dealership again. I then excited the dealership and got into my car and was startled to see a female staff member—later identified as Nicole, a sales manager—running towards my vehicle as I was driving out of the parking lot, she was shouting and gesturing at me. Her unexpected behavior created a sense of unease, leaving me questioning whether her actions were intended to intimidate me, which further highlighted the unprofessional atmosphere I had experienced during my visit. We have since had the opportunity to work with another car dealership, which confirms that walking away from Brantford Honda was definitely the right decision.
Written By: Marie
October 29, 2024
Disgusting sales rep. Vali is one of the most rude and condescending people I have ever dealt with. After suggesting a lower price on a used vehicle (closer to market value)I was told I probably can’t afford it and should look at other options. Don’t book an appointment- the vehicle probably isn’t even there.
Written By: Lyndsey
Hi Lyndsey, First and foremost, thank you for taking the time to leave us feedback - we take any and all (good or bad) as an opportunity to improve. Our primary goal is to ensure our clients have a fantastic experience, and clearly this time we failed. We will use this as a coaching opportunity to improve our processes in order to better serve our customers in the future. If you would like to discuss this further, please don't hesitate to contact me directly via email at cmercer@brantfordhonda.com Regards, Chris, General Sales Manager
October 25, 2024
Written By: Tony W
Hi Tony, Thank you for leaving us a 5-star review!
October 25, 2024
I bought my 2024 Honda Passport at the end of August 2024. Jeff Slawich was our sales associate, he was amazing! I had test driven many cars, did not know what I wanted. I even went back 3 times to make sure it was what I wanted. He was very patient and never pushy. I had a great experience here! I would highly recommend buying from Honda Brantford. It was such a good experience I told my parents and they ended up purchasing a brand new Honda CRV from Jeff a week later. Super friendly and knowledgeable group! I am still very happy with my purchase :)
Written By: Olivia O
Hi Olivia, Thank you so much for the wonderful 5-star review! We’re so happy to hear that Jeff was able to help you find the perfect Honda Passport, and that you had such a positive experience with our team. It means a lot to us that you recommended us to your parents, and we're thrilled they had a great experience too! We truly appreciate your support and are so glad you're still happy with your purchase
October 16, 2024
I haven’t personally bought a car from Aaron, but I’ve seen firsthand how dedicated and knowledgeable he is at Brantford Honda. He always goes the extra mile to help his customers find the perfect car and make the buying process smooth and enjoyable. If you’re in the market for a vehicle, I highly recommend reaching out to him—he’s the guy to talk to!
Written By: Brandon B
Hi Brandon, Thank you so much for your kind words! We're thrilled to hear about your positive experience with Aaron at Brantford Honda. His dedication and knowledge truly make a difference for our customers. We appreciate your recommendation and look forward to helping you or anyone you know in the future!
October 10, 2024
bought my pilot here.. Trevor (awesome guy) is excellent service specialist. I always have the best interest for my wallet and vehicle..beyond happy here. thank you Trevor.
Written By: foxXx W
Hi foxXx Wolf, Thank you for your fantastic review! We’re so glad to hear you had a great experience purchasing your Pilot and that Trevor provided you with excellent service. Your satisfaction means the world to us, and we appreciate your kind words. If you need anything else, don’t hesitate to reach out!
October 09, 2024
Very cool area
Written By: Mercy B
Hi Mercy, Thank you for your positive feedback! We’re glad you enjoyed the dealership. If you have any questions or need assistance while you’re here, feel free to reach out. We hope to see you again soon!
