Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4701 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Starter issues
March 20, 2019
My starter froze from driving over puddles, so it wouldn’t start. I was informed several times by a woman over the phone that it was absolutely not a Honda problem. She told me to get my vehicle to a heated garage, something that was not possible considering my vehicle wouldn’t start, and also considering I do not have a heated garage. I left voicemail messages and never received a call back. I called a tow truck service (provided by Honda with my package), they showed up and told me they could not tow my vehicle from my driveway because their truck was too big. I eventually had my vehicle towed to Honda, where they had it for some time. I was without my vehicle for almost a week total and had to find rides to and from work. I was not provided a rental as they were apparently “out of rentals all over the city”. This was a Honda problem through and through and I expected them to help in some way. I was not provided a demo from the lot, nor a rental. I was basically told to figure it out myself. The only person who actually took time to talk to me and explain the situation was Dan at the service desk. I purchased a new vehicle, purchased all the extra protections, and still was left without a vehicle for nearly a week and had people telling me to figure it out. I understood that this was happening to many new models and the service department was extremely busy, but I’m extremely dissatisfied with this situation.
Written By: ROBYN A
Hello Robyn. My Name is Lee Mulligan and I am the General Manager at Palladino Honda. I am so very sorry that your situation was handled the way it was. If you would like can you please call me so we could discuss this further!!! You can reach me at 7056736733 ect 259. Hope to hear from you.
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replace a flat tire
March 20, 2019
I had an appointment at 8:00 on Tuesday morning, March 19. I was satisfied with the service provided. I had to buy another winter tire.
Written By: ALICE
We are happy to hear you were satisfied with the service provided Alice!
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March 20, 2019
Cecile Parker I want to thank Matt Battastoni, Jay Ball and all the others that make shopping for a new car a great experience. I love my new 2019 red Civic. 🥰
Written By: Cecile P
It is so awesome to hear that not only do you love your new red 2019 Honda Civic but that you also had a great experience with Matt, Jay and our team at Palladino Honda. Congratulations on your new purchase Cecile.
March 20, 2019
Cecile Parker I want to thank Matt Battastoni, Jay Ball and all the others that make shopping for a new car a great experience. I love my new 2019 red Civic. 🥰
Written By: Cecile P
It is so awesome to hear that not only do you love your new red 2019 Honda Civic but that you also had a great experience with Matt, Jay and our team at Palladino Honda. Congratulations on your new purchase Cecile.
Started out with difficulties; resolution was positive
March 20, 2019
I scheduled my 1st oil change and asked that my hitch; which I had purchased in October with my new vehicle also be put on. I was not happy it took 5 months for this action to be completed and that it had to be initiated by me. On the 1st service day, the oil was changed but they had ordered the wrong hitch so it was not put on. This appointment was scheduled 2 days later. It was then that I expressed my overall dissatisfaction. On that day I arrived and decided to wait for completion. About 1/2 hour later, the service manager approached me and told me that the hitch was still not in. An explanation was provided and service scheduled the next day. I was told that they would provide me with a 150 dollar service credit and that they would completely clean my vehicle free of charge. This is what exactly happened the next day and I was provided with a courtesy vehicle. Thanks for the resolution
Written By: KAREN
We apologize for the inconvenience Karen but are happy to hear the issue was resolved.
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Lengthy
March 20, 2019
70 minutes for nothing but an oil change is a little long to wait, especially when you have an appointment booked and there are practically no other customers in store. A quicker service would be ideal
Written By: MITCHELL
We apologize for the longer than anticipated wait time. Thank you for your patience and feedback about your recent experience with us.
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The service from all staff is excellent at this location!
March 20, 2019
The service from all staff is excellent at this location! Tamara was friendly and very accommodating as were other staff who recognized me from previous visits. They parked my car and the appointment was right on schedule. Thanks Palladino Honda!
Written By: MICHELLE
It was our pleasure Michelle! We look forward to seeing you again.
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Very personable, easy to deal with, great first time experience.
March 20, 2019
Purchased a car, very knowledagle on products, ensured customer was aware of all features in vehicle and how they work, overall a great experience.
Written By: TODD
Todd, its so amazing to hear you had an overall great experience with Jordan. Congratulation on your recent purchase!
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March 20, 2019
Written By: Carla D
Thank you for the awesome five star feedback Carla!
March 20, 2019
Written By: Carla D
Thank you for the awesome five star feedback Carla!
