2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P11413 Reviews
233*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 26, 2024
No customer service. Staff does not care. The mechanics are not trained well.
Written By: Angela R
Hi Angela, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
March 16, 2024
I shall update this review in a month or two should anything change. Edit: I found garbage inside the glove compartment once I had a good look after returning home, so the cleaning wasn't as thorough as I was led to believe. I used a lysol wipe after finding packets of ketchup + other debris and found more dirt on the wipe than there should have been. I am now adding photos as I go now that I am cleaning the car when it should have already been done as a part of the contract. Hence the 3 star now. I wish I had looked closer at the interior before signing, but I wanted to trust them.
Written By: Lisa
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
March 09, 2024
I had a great experience at Kia Bank St. The staff was friendly and helpful, and the prices for their cars were fair. Hussein, the salesperson who assisted me, was particularly patient and professional, even after the sale. I appreciated his dedication to answering all my questions thoroughly. Highly recommend!
Written By: Evie Z
Thank you for sharing your experience. We appreciate the 5 Star review.
March 06, 2024
Hussein from Bank St Kia was laidback, friendly, and a delight to work with in finding our perfect car within our budget restraints. He always made us feel like he was there to help us and answer any questions we had, and he was upfront about a small minimal dent in the used car we were interested in and helped us get money off for it. We had our car as soon as we wanted it, and the entire place was thorough, fast, and easy to work with. I would definitely go to this location again or recommend Hussein and the team. Thanks again!! We love our Kia Sportage!
Written By: Myriah S
Congratulations on your new vehicle, Myriah! Thank you for taking the time to write about your experience. It is wonderful to hear that Bank Street Kia was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
March 01, 2024
Overall, I had an excellent experience with Kia bank street, even though I was not buying a kia! I was looking into a Mazda CX5 that the dealership had in stock. Kingsley (my sales rep) was very patient, nice, polite and eager to help. However, everyone that I interacted with was pretty much excellent at customer service (including the finance manager and GM!!) I bought the car and I couldn't be happier. Thank you guys for an easy and fun purchasing process.
Written By: Juan C
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one
February 29, 2024
I highly recommend Bank Street Kia, Hussain Daoud was honest, clear and fantastic to deal with! Ralph Haddad as the Finance Manager was professional and efficient.! Never felt any pressure and was joy to deal with. All and all it was a pleasure doing business with them. Go and visit the dealership ask for them and you will not be disappointed.
Written By: John T
We are happy to see that you have a 5-star experience with us. Thanks for sharing.