Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1500 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 20, 2019
We had the pleasure of working with Sam. He helped us trade in our car and put us into a awesome family vechile that our family needed. Sam was very determined to get us into something that worked for us. He is a very patient and hard working family man with a delightful personality . He has gone above and beyond to help us out. We highly recommend working with Sam. 😊
Written By: Felicia N
Thank you for the amazing review, Felicia! Sam works his hardest to make sure all out customers get into a vehicle that fits their needs, wants, and budgets! We look forward to your recommendations, and to giving you $$$ Bonuses when they purchase a Certified vehicle from us, just like you did! Welcome to the Empire Family!
March 18, 2019
My experience was great, I came and Sam took his time with me! You can tell he loves his job and his clients! He was determined to get me what I wanted! Gave me great trade in value and a low rate ! Driving a Benz and I love it ! I never thought I’d have a Benz this early in life! I recommend Sam to anyone! Thank you for everything !
Written By: Hanson A
That is great to hear, Hanson! We are grateful to have Sam on our team! He loves what he does, and it shows in how he treats his customers. Welcome to the Empire Family, and enjoy the Benz!
March 18, 2019
My experience was great, I came and Sam took his time with me! You can tell he loves his job and his clients! He was determined to get me what I wanted! Gave me great trade in value and a low rate ! Driving a Benz and I love it ! I never thought I’d have a Benz this early in life! I recommend Sam to anyone! Thank you for everything !
Written By: Hanson A
That is great to hear, Hanson! We are grateful to have Sam on our team! He loves what he does, and it shows in how he treats his customers. Welcome to the Empire Family, and enjoy the Benz!
March 14, 2019
I have suffered through the worst experience of my life at this dealership. The worst part is when it came to the managers attention, he had sent an email in response to mine acting as though he was genuinely concerned. Explaining he has someone on it and they will be in touch. I never heard back even after I followed up. In a nut sell. December 19th 2018 brought my trade in for an assessment. Then my sales person lead me on for weeks that he had a deal and just trying to find the right car. Finally 2 months later he states he found the right car but it has a recall and they cannot sell it before doing the recall. The list goes one. Then I am to go and get this car...I call my sales rep to confirm pick up. He informs me he has been suspended. Yet I had talked to him the Friday and he was on route to Toronto because he boss needed him to pick something up. Monday for sure. The story goes on to the point I was asked to send an email money transfer of 1000 to secure the deal. I of course refused. Did some research of my own and found out this rep no longer worked there. The scariest part. The GM didnt care what I was telling him. How is this possible. I came to your dealership to get a car and do a trade. You subjected me to this sales rep to start with. No concern or empathy for what I have been dragged through for 3 months. Wow. This is the most appalling situation I have ever been through. The best part of this story. The urgency was my friend needed released from my trade lein to get a mortgage on her first house. Due to the wait. She lost out on a couple house deals. Without concern of these people. No URGENCY or compassion. I use to deal with this company on springbank and Regan was amazing. Now I have nothing nice to say. I will be making a formal complaint with the BBB. Possibly legal as well. However I will say go to Garston motors in cambridge. Amazing company
Written By: Sarah T
Hi Sarah, Thank you for your review, we do truly appreciate your time, and we take all of our customers' feedback very seriously! Unfortunately we were unable to find your information on our database. However, we would like an opportunity to reach out and make contact with you to discuss your situation further? We welcome you to contact us - at a time that is most convenient to you - to discuss this matter further. Our contact telephone number is 519-913-8888, or you are most welcome to come by our dealership to speak with you some more? We look forward to hearing from you.
March 13, 2019
Came into the dealership with skepticism ....which was quickly put aside and trusted quite quickly with the initial atmosphere. Rebecca was efficient and super friendly. Sam had everything in motion with pure professionalism and confidence. I am supremely over the moon with my new 2014 Dodge Charger! Thanks to these folks, I can start building my credit.
Written By: KARIN M
Congratulations on your Charger purchase, Karin! We're happy to hear that the Empire team was able to help you start rebuilding your credit, while driving in style. Welcome to the Empire Family!
March 11, 2019
I would like to Thank Marc. He used his expertise to get us into a vehicle that has all of our demand a and for the Price we could afford. I know it wasn’t easy as I was very demanding would definitley recommend to everyone.
Written By: Jen B
We would like to thank you for trusting in Marc to help you get into a vehicle that meets all you needs and wants. We look forward to giving you a $$ Bonus when your friends and family purchase a Certified vehicle from us, just like you did! Welcome to the Empire Family!
March 10, 2019
Sam was incredibly helpful in helping me find the perfect vehicle and the funding I needed to purchase it. He has been very quick to respond to any questions I've had and is always pleasant to deal with. Dealing with Sam has been the best customer experience I have had while purchasing a new vehicle and would recommend his services to anyone!
Written By: Manuel D
Thanks for the 5 stars, Manuel! Sam is a great part of the Empire team, who strives to make sure every one of his customers are happy with their purchase, from start to finish, and beyond. We look forward to your referrals, and to giving you $$ Bonuses when they purchased a Certified vehicle, just like you did! Welcome to the Empire Family!
March 08, 2019
Sam is absolutely fabulous...over and above any one I have delt with 110 % all the way...if your looking for a vehicle...this is the place to go hands down.
Written By: imalwayswright
110% awesome review! We're glad we were able to help you! Welcome to the Empire Family!
March 08, 2019
Sam is terrific!!!
Written By: Tracey Y
We agree! Thanks for the 5 stars, Tracey!
March 08, 2019
Sam is terrific!!!
Written By: Tracey Y
We agree! Thanks for the 5 stars, Tracey!
