Murray Hyundai

January 09, 2017

Written By: M H

January 09, 2017

Written By: M H

December 15, 2016

I got a mail from Hyundai Canada, that they are going to conduct a special service campaign on certain Canadian-market model year 2010 and 2011. They asked me to set up an appointment, so the dealer perform this campaign at no charge. I've set up an appointment with Murray Hyundai, drop-off my vehicle in the morning (8-30 am) and got a shuttle to my work place. The service adviser informed me, that my car will be ready in hour or two. I got no calls till 3 pm and decided call back them by myself. The adviser told me, that my vehicle is ready and I could pick it up after my working hours. When I arrived back to the Murray Hyundai, the receptionist gave me back the car's keys and invoice with the note: WORK NOT BEING DONE AT THIS TIME AS PER PART NOT IN STOCK. Related to this, I have some questions to Murray Hyundai below: 1) Why nobody checked the stock, gave me a call and rescheduled it prior my appointment? 2) Why nobody checked the stock during the time, when I was at the service in the morning, say "sorry, we don't have the parts now" and rescheduled it? 3) Why nobody gave me ANY calls during the day and informed me, that parts are not in stock and the car is not fixed. 4) Why I had to spend my time (a hour in the morning and about two in the evening) and change my plans for the day, but NOBODY from the Service department even didn't care to check the stock and inform me that issue before my appointment neither during a day? In summarize, I would say Murray Hyundai staff do not respect your time, therefore they do not respect you as a customer. They do not care how to make the process more effective. They do not check spare parts for the stock and you can ruin your day by this reason. They have a terrible planning (no parts in stock) and poor management (no calls). By this reason, I would not recommend Murray Hyundai as a service center for your vehicle.

Written By: Vitaliy Y

December 15, 2016

I got a mail from Hyundai Canada, that they are going to conduct a special service campaign on certain Canadian-market model year 2010 and 2011. They asked me to set up an appointment, so the dealer perform this campaign at no charge. I've set up an appointment with Murray Hyundai, drop-off my vehicle in the morning (8-30 am) and got a shuttle to my work place. The service adviser informed me, that my car will be ready in hour or two. I got no calls till 3 pm and decided call back them by myself. The adviser told me, that my vehicle is ready and I could pick it up after my working hours. When I arrived back to the Murray Hyundai, the receptionist gave me back the car's keys and invoice with the note: WORK NOT BEING DONE AT THIS TIME AS PER PART NOT IN STOCK. Related to this, I have some questions to Murray Hyundai below: 1) Why nobody checked the stock, gave me a call and rescheduled it prior my appointment? 2) Why nobody checked the stock during the time, when I was at the service in the morning, say "sorry, we don't have the parts now" and rescheduled it? 3) Why nobody gave me ANY calls during the day and informed me, that parts are not in stock and the car is not fixed. 4) Why I had to spend my time (a hour in the morning and about two in the evening) and change my plans for the day, but NOBODY from the Service department even didn't care to check the stock and inform me that issue before my appointment neither during a day? In summarize, I would say Murray Hyundai staff do not respect your time, therefore they do not respect you as a customer. They do not care how to make the process more effective. They do not check spare parts for the stock and you can ruin your day by this reason. They have a terrible planning (no parts in stock) and poor management (no calls). By this reason, I would not recommend Murray Hyundai as a service center for your vehicle.

Written By: Vitaliy Y

December 15, 2016

I got a mail from Hyundai Canada, that they are going to conduct a special service campaign on certain Canadian-market model year 2010 and 2011. They asked me to set up an appointment, so the dealer perform this campaign at no charge. I've set up an appointment with Murray Hyundai, drop-off my vehicle in the morning (8-30 am) and got a shuttle to my work place. The service adviser informed me, that my car will be ready in hour or two. I got no calls till 3 pm and decided call back them by myself. The adviser told me, that my vehicle is ready and I could pick it up after my working hours. When I arrived back to the Murray Hyundai, the receptionist gave me back the car's keys and invoice with the note: WORK NOT BEING DONE AT THIS TIME AS PER PART NOT IN STOCK. Related to this, I have some questions to Murray Hyundai below: 1) Why nobody checked the stock, gave me a call and rescheduled it prior my appointment? 2) Why nobody checked the stock during the time, when I was at the service in the morning, say "sorry, we don't have the parts now" and rescheduled it? 3) Why nobody gave me ANY calls during the day and informed me, that parts are not in stock and the car is not fixed. 4) Why I had to spend my time (a hour in the morning and about two in the evening) and change my plans for the day, but NOBODY from the Service department even didn't care to check the stock and inform me that issue before my appointment neither during a day? In summarize, I would say Murray Hyundai staff do not respect your time, therefore they do not respect you as a customer. They do not care how to make the process more effective. They do not check spare parts for the stock and you can ruin your day by this reason. They have a terrible planning (no parts in stock) and poor management (no calls). By this reason, I would not recommend Murray Hyundai as a service center for your vehicle.

Written By: Vitaliy Y

December 09, 2016

We wouldn't go anywhere else...Great management team and exceptional service department staff. We own 2 Santa FE and they have given us great years of reliability.

Written By: Guy C