Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1500 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 06, 2018
Wow I am shocked, the most disgusting thing I've seen in a business. I had an appointment today with a sales rep. As I walk in the dealership I see the owner touching one of his female employees in an inappropriate way. I looked at my wife and we just left. They followed us and then tried calling us but we stopped answering. Very low, I don't know why this employee havent done anything about this. This is 2018, someone should do something about this!
Written By: Tom A
Updated December 6, 2018 @ 4:18pm - Upon further investigation, after checking our 50+ cameras within our 3 locations, we were not able to find any evidence of any sort of inappropriate touching among any of our employees - we take pride in treating all employees fairly and with the upmost respect, along with customers - London Police have been notified, but we need you to come in and make a statement - please contact either Toufic and Nick C. by calling our East location at 519-659-0888 to help us continue with our investigation. Thank you for bringing this to our attention, Tom. In order to further investigate this matter, we will need to confirm some details with you directly. We can not find your name (as shared on Google) in our DataBase Systems, so we want to make sure that you were in fact here, and not a different dealership owned by someone else. Please contact our General Manager, Toufic, by calling 519-659-0888 to discuss this matter. The owner was not in the office yesterday, so we need to know what time you were in, so we can take a look at our security footage to confirm if this event actually occurred.
December 06, 2018
Wow I am shocked, the most disgusting thing I've seen in a business. I had an appointment today with a sales rep. As I walk in the dealership I see the owner touching one of his female employees in an inappropriate way. I looked at my wife and we just left. They followed us and then tried calling us but we stopped answering. Very low, I don't know why this employee havent done anything about this. This is 2018, someone should do something about this!
Written By: Tom A
Updated December 6, 2018 @ 4:18pm - Upon further investigation, after checking our 50+ cameras within our 3 locations, we were not able to find any evidence of any sort of inappropriate touching among any of our employees - we take pride in treating all employees fairly and with the upmost respect, along with customers - London Police have been notified, but we need you to come in and make a statement - please contact either Toufic and Nick C. by calling our East location at 519-659-0888 to help us continue with our investigation. Thank you for bringing this to our attention, Tom. In order to further investigate this matter, we will need to confirm some details with you directly. We can not find your name (as shared on Google) in our DataBase Systems, so we want to make sure that you were in fact here, and not a different dealership owned by someone else. Please contact our General Manager, Toufic, by calling 519-659-0888 to discuss this matter. The owner was not in the office yesterday, so we need to know what time you were in, so we can take a look at our security footage to confirm if this event actually occurred.
December 06, 2018
Nick Soufan and toufic got all my financing done! What a smooth 2 days. You guys had me in my new Altima within 48 hours now that deserves a 5 STAR REVIEW! Thanks again guys I totally recommend this dealer to anyone.
Written By: Ben S
Hey Ben! We're so glad Nick and Toufic met your customer service expectations. We look forward to your referrals--if your friends and family purchase a vehicle from us you will receive a $200 bonus! Welcome to the Empire Family.
December 05, 2018
Sam at Empire was great ! I needed a vechile in a hurry and he listened to my needs. Found many options in price range I was looking for. Wonderful service upon and beyond what was expected, and I will definitely recommend to friends and family. Looking forward to my new SUV !!!
Written By: Heather B
Congrats on the new SUV, Heather! Big shout out to Sam on helping you in a pinch! We look forward to your referrals, and giving you a $200 Bonus! Welcome to the Empire Family!
December 04, 2018
Turned out I got a different vehicle from the one I originally came in for. The whole team, especially Haas and Nick, was very helpful in finding an alternative.
Written By: Philip P
We're happy to help, Philip! Hass and Nick are both always there to help you get a vehicle that meets your needs and wants. Welcome to the Empire family!
December 01, 2018
Great customer service. I came down from Toronto for the weekend and Sam helped me trade in my old vehicle and finance a new one on the same day at a much lower rate
Written By: Brendan R
Great review, Brendan! We're glad that you trusted us to travel all the way from Toronto, to get into a newer, more reliable vehicle, at a much lower interest rate! We look forward to your continued business, and to your referrals. Welcome to the Empire Family!
December 01, 2018
Great customer service. I came down from Toronto for the weekend and Sam helped me trade in my old vehicle and finance a new one on the same day at a much lower rate
Written By: Brendan R
Great review, Brendan! We're glad that you trusted us to travel all the way from Toronto, to get into a newer, more reliable vehicle, at a much lower interest rate! We look forward to your continued business, and to your referrals. Welcome to the Empire Family!
November 29, 2018
Empire Auto East made my experience with purchasing a vehicle amazing! Katie is extremely helpful and always timely when it comes to responding to my inquires. Katie always made me feel that I was the most important person she was dealing with. She was amazing start to finish! I suggest everyone to go and see Katie at Empire!
Written By: Keela T
Hey Keela! Thank you so much for that review! We're very happy that Katie was there for you from start to finish, and that you are happy with your experience with us! We look forward to your referrals! Welcome to the Empire Family!
November 29, 2018
Easy experience; ask for Sam mroue. Deadly service
Written By: bubba m
Thank you for your business, Bubba! We are glad Sam took great care of you! Welcome to the Empire Family!
November 28, 2018
My dad Sam is the best !!!! We love you daddy !!! Keep up the great work
Written By: Sophie M
You are Adorable, Sophie!
