Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1199 Reviews
400Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Outstanding
August 07, 2023
Recently, my 2019 A5 Cab spent 5 business days at Audi Ottawa West predominantly to repair problems with the soft top. My experience was OUTSTANDING, including the provision of a loaner, timely updates re diagnostics and progress, and a complimentary car wash. BIG thank you to Jason Griffin, Zachery Brodeur and the technician. As a long time customer, Audi Ottawa West continues to meet all of my expectations. Thank you.
Written By: Catherine
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Worst customer service,
July 21, 2023
Had a worst experience 3 times in a row at last recent visit they froadly charged me 3 hours if labour for coding headlight, when asked to show the video clip usually they make by protocols. Service manager denied over text and threatened me to banned my car for service in any of their location.
Written By: Sourabh
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Worst customer service in ottawa
July 21, 2023
Had a very bad experience 3 times from this location last recent one was super bad they froadly charged me 3 hours of labour, this location lack good mechanic.
Written By: Sourabh
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The Service Team at Audi Mark Motors of Ottawa
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From start to pick up jus if and the staff at Audi service was friendly, informative and accommodating in both adding an item of concern to the service order and in arranging for a cab to transport me to pick up.
January 05, 2023
I had a regular service checkup provided, along with an added exam of the radio media system. The service was fast! I also really liked the communication of the service schedule, progress and call to inform me the work was completed. The experience was made all the better by the provision of a taxi service to the dealership to retrieve my car. Definitely five star service. Thanks Jusuf, Jason and the service team!
Written By: Melissa
Hi Melissa, Thank you very much for taking the time to share your experience with us and for the five star review! We are so pleased you had a wonderful service experience. Should you require any assistance between now and your next service appointment, please do not hesitate to reach out anytime! We look forward to seeing you in the future. Your team at Audi West Ottawa
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Worse service ever. Be warned
September 09, 2022
The sale process was OK, the service was by far the worse that I have ever seen with any other dealership. Few things to note for and be prepared if you decide to service your vehicle at this dealership: 1. Appointments are usually 4 to 5 weeks ahead. Cant get any appointments before that 2. No loaners are ever available 3. No matter what type of service you go there for, be prepared to stay without your vehicle for at least a couple of days+ and NO LOANER. Real issues with time management at this dealership. If you were unlucky like me you will be without a car for 4 full days to fix an AC problem and again no loaner because loaners are reserved for major repairs!! (pretty much customers paying more. seriously??) 4. Bad customer service overall. Good luck getting an update on your repairs or getting them done on time. 5. You will only get a survey to share your feedback if you were happy. Unhappy customers like me don't deserve to receive a survey to share their feedback according to this dealership (integrity issues with the customer survey program?).
Written By: W.
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The Service Team at Audi Mark Motors of Ottawa
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Very happy with the service and to have our air conditioning fixed.
August 04, 2022
Zackery Brodeur, our contact service person kept us up to date on the status of the required repairs and the likely timing of the completion of the work. Will definitely use Audi West Ottawa for all future service work.
Written By: John
Hi John, We are thrilled to hear that Zackery and the Service team at Audi West Ottawa ensured your experience with us was a positive one. Thank you for the four-star review and your business. We look forward to seeing you in the future. Sincerely; Your Team at Audi West Ottawa
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The Service Team at Audi Mark Motors of Ottawa
View ProfileGreat experience with my Audi rep
July 16, 2021
Blair was very courteous, helpful, knowledgeable and understanding of our needs. At pick up, he took his time to explain the vehicle features with patience. We are very happy with our experience at Audi.
Written By: Rosanna
Hi Rosanna, Thank you so much for this review and 5-star rating. We really appreciate you being a client and are thrilled to hear you had such a wonderful experience. We’re here for you anytime and look forward to seeing you in the future. Enjoy your summer and everywhere your Audi takes you! Sincerely; Your Team at Audi West Ottawa
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July 15, 2021
Great experience at Audi West Ottawa throughout the recent purchase of a Q7. Liang’s friendly and pressure sales approach was very much appreciated. I have been the owner of many vehicles having dealt with numerous dealerships over the years and very satisfied with the latest experience so far!!!
Written By: Neil R
July 14, 2021
Very nice people and professional Nick is my sale person! Very professional and acknowledgeable
Written By: Johanne c
Valued
July 14, 2021
Excellent staff and sales department. Always keeping the customer informed of updates and current offers. I would recommend the entire team
Written By: Jeffrey
Hi Jeffrey, Thank you so much for this great 5-star review. We really appreciate your business and helping to share the Audi West Ottawa experience! We look forward to your next visit and if there is anything we can do for you in the future please let us know! Sincerely; Your Team at Audi West Ottawa
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