Murray Hyundai

June 20, 2013

I bought a 2012 Santa FE from Murray Hyundai last August and I continued to use their service department for my oil changes. I thought, seeing as they had sold me the vehicle, they would have a vested interest in making sure I had good follow-up service. A while ago I noticed it was leaking antifreeze. When I called the service department in the morning I was told they could not get me in to look at it for 10 days. When I mentioned I had bought the vehicle from them, that it was under warranty and that I was concerned because of the nature of the problem, I was told I could leave my vehicle with them and they would look at it if and when they got the opportunity but there were no guarantees it would be sooner than the 10 days. When I expressed I was disappointed in their inability, or unwillingness, to help me, I was told perhaps I should look at taking it to a different dealership. I took the advice of the woman in the service department and made an appointment with a different dealership. Not only did they squeeze me in two days later, but when I phoned them back near the end of the day because the situation had gotten worse and my truck was starting to overheat, they switched things around so they could take a look at it the next day. Considering the truck is under warranty and I purchased it from Murray Hyundai, I expected more from them. But when push came to shove, and I had a real problem, they were not there for me. I understand that they are busy, but if they are too busy to help me when there is a problem, they are too busy for me to consider dealing with in the future. At this point if someone should ask me if I could recommend Murray Hyundai, I would pass on the advice I got from their service department – perhaps they should try a different dealership. Extremely Dissatisfied,

Written By: Bruce N