1530 Dundas St E , Whitby, ON, L1N 2K7
Member since September 01, 2015
1530 Dundas St E Whitby ON L1N 2K71777 Reviews
868*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 22, 2015
Am always completely satisfied with my service. Burned out brake lights & tire light on Service people easy to deal with
Written By: Eleanor
September 22, 2015
Came for oil change and tire rotation. I was approached in person by service advisor to inform me of extra work required and quotes for those repairs, and asked permission before they proceeded with any extra work. I have lways received wonderful service and hope that never changes, and usually refer friends and family to your dealership.
Written By: Roy
September 22, 2015
Kevin met me at 7 am and arranged for my shuttle to the Go Station, explained what needed to be done and got me on my way quickly. The car was ready when I was told it woudl be and the shuttle pick up at Whitby Go was on time. The driver was very friendly. Great customer service
Written By: Kenneth
Kenneth, Thank you for taking the time to complete the survey and for your positive remarks regarding the level of customer service provided by members of our Service Department.
September 22, 2015
On time and on the money with the estimate service is always friendly. The service area and waiting room area are always clean and inviting.
Written By: Gerard
September 22, 2015
Poor workmanship on frame repair of rust. Did not fix all areas and did not prep area before painting. Thanks Noah
Written By: Noah
August 22, 2015
Service department is very disorganized, lacks knowledge and customer care. I went in last week for some warranty issues with my truck. They had to send my rims (which were off the truck luckily) away and order new ones. A few days later a service advisor called and said they were in. I went in the following day to pick them up to find there was no paperwork or identification denoting which rims were mine, (even though I pointed them out on the shop floor) and they couldn't release the rims because they had given the wrong rims to the wrong people in the past and weren't allowed. I told them to have my service advisor look into it and get back to me, which he didn't. I went in today again to try to get my rims for a second time, and again there was no paperwork or identification readily available. After 45 minutes I managed to act upset enough for a service advisor to get me the rims. Completely disorganized and a total disregard for customer service. Also an inspection to see if there was anything wrong with the truck prior to my warranty being up that was spoken about with a girl on the phone. I was told the dealership wasn't allowed by gm to look for issues before a warranty expires unless it's directly related to a complaint or issue because that would be fishing for work, to me that would be looking after gm customers. The service she recommended was a multi point vehicle inspection to look for any warranty related issues. After looking into it after the fact I came to realize the multi point vehicle inspection concentrates on non warranty items such as brake pads, oil life, tire rotation and tire wear, as well as a leak check, all work I can and have done in my driveway. Now my warranty is going to be up, and my truck still hasn't been looked at for anything covered by warranty. In talking to the girl at the counter over the phone she had no clue what was included in the inspection, because quote "I'm not a technician" a quick Google search found the checklist of what was looked at. Clearly the receptionist staff has no business offering services if they have no idea what these services entail. I am not picking on any one person here, the organization as a whole seemed to be bad.
Written By: Daryl S
August 21, 2015
Written By: Marilyne T
June 25, 2015
Written By: Jill K
June 09, 2015
Will never buy a vehicle from here again!!!!! They got there money! That's all they care about!!!!
Written By: Jennifer M
Hi Jennifer. Sorry you've had a challenging experience. Our sales manager is calling you for more details.
May 26, 2015
Yesterday I arrived there first at 740 in the morning waited an hour for a shuttle. Some girl who was only waiting for 20 minutes decided to steal my shuttle. I came in to complain to the manager offering me a ride home. It was thrown back by his generosity! Very kind people who work there :)
Written By: Jessica B