Saskatoon Motor Products
715 Circle Dr E , Saskatoon, SK, S7K 0V1
Member since July 03, 2014
715 Circle Dr E Saskatoon SK S7K 0V1Overall Score
Saskatoon Motor Products4433 Reviews
1305Review Ratings Breakdown
Consumer Reviews
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February 03, 2020
Great service
Written By: Marylynn M
February 03, 2020
Written By: Lisa F
February 03, 2020
Written By: Lisa F
February 03, 2020
I took my car to SMP and now i regret it. It hit two weeks on Friday the 31st, this Friday Feb 7th it will be 3 weeks they've had it and have not done a single thing to fix my vehicle besides take the engine out (January 22nd) completely just to sit there. My appointment was for Friday January 17th, and when I got my car towed there and called to ask for an update they had told me I didn't have an appointment even though I received a confirmation for my appointment via email. She ended up allegedly scheduling me in and the following Saturday I was told they were backed up with 20 vehicles and that even though I booked an appointment I would have to wait until Monday for it to be looked at. No problem. Waited until end of day Monday but was sent to voicemail. I kept/took screenshots of the call history in case i needed to. this went on for a few days (phone tag). I was finally contacted by Audrey who has since been trying to keep me updated via text/call. I was told they had to order parts that Friday and that they were in transit 13 hours away. (the one week mark January 24th). Audrey told me she would keep me posted and let me know if anything has changed on Monday. I texted her at 8:33am, no response until 11:38am telling me she is in a meeting and will get back to me at 1. She texted me at 2:52pm saying they were awaiting the Cam Shaft (no elaboration so i have no idea what that means) and when I asked what that was she just sent me a pic of what they had ordered. I asked everyday for the last week for an update and still nothing. When I expressed how financially draining this is ubering everywhere Audrey recommended a car rental which saved me some money. After that I asked when the parts would be there I was told there was 6 others in the same boat without their vehicles and to just sit tight (Thursday, January 30th). So by now (February 3rd) no progress has been made and my vehicle has basically been sitting at SMP for the last 2 weeks and 3 days. Friday it will be exactly 3 weeks without my vehicle and no info on when it will be done. I should've just went Wheaten GM. Not a good experience overall. Also my name is Nyachudier riek, I go by Gloria as well in case SMP replies saying im not in the database like they did to a previous review. I just want my car back, grrrr!
Written By: Gloria R
Hello Gloria, I sympathize with you concerning the length of wait for the necessary part to become available in order for us to complete the repair on your automobile, I know this can be frustrating. Please understand that if there were any way to make the part appear sooner, we would have done it. The repair on your vehicle is very comprehensive and requires many parts, but even so we are only waiting on an engine crankshaft at this point. The crankshaft is the heart of the engine, and it is the part the pistons are attached to via connecting rods. It is what turns as the pistons move up and down, and generates the circular motion that eventually gets transferred to the wheels. It is a large continuous piece of metal that is intricately machined, and must come directly from the manufacturing source. If the required crankshaft were available from a warehouse, or from another dealership, either locally or within North America, we would have gotten it by now. Right now the part request, and the action taken, is being closely monitored by both SMP and General Motors. Today's update shows that "parts are now in transit from the source (i.e., manufacturing facility) to GM shipping facilities". General Motors is attempting to provide an ETA to us so that we may, in turn, inform you. We do very much appreciate your business and take your concerns very seriously. I am glad your Service Advisor has been doing a great job keeping you up to date, and I guarantee she will inform you as soon as the part arrives. She, and I, are as anxious as you are. I am hoping we complete the repairs on your car this week. Thank you so much for your patience, and if you need any more information please feel free to contact me directly. Once again, thank you for your business. Michael Kocsis, Assistant Service Manager, SMP.
February 03, 2020
I took my car to SMP and now i regret it. It hit two weeks on Friday the 31st, this Friday Feb 7th it will be 3 weeks they've had it and have not done a single thing to fix my vehicle besides take the engine out (January 22nd) completely just to sit there. My appointment was for Friday January 17th, and when I got my car towed there and called to ask for an update they had told me I didn't have an appointment even though I received a confirmation for my appointment via email. She ended up allegedly scheduling me in and the following Saturday I was told they were backed up with 20 vehicles and that even though I booked an appointment I would have to wait until Monday for it to be looked at. No problem. Waited until end of day Monday but was sent to voicemail. I kept/took screenshots of the call history in case i needed to. this went on for a few days (phone tag). I was finally contacted by Audrey who has since been trying to keep me updated via text/call. I was told they had to order parts that Friday and that they were in transit 13 hours away. (the one week mark January 24th). Audrey told me she would keep me posted and let me know if anything has changed on Monday. I texted her at 8:33am, no response until 11:38am telling me she is in a meeting and will get back to me at 1. She texted me at 2:52pm saying they were awaiting the Cam Shaft (no elaboration so i have no idea what that means) and when I asked what that was she just sent me a pic of what they had ordered. I asked everyday for the last week for an update and still nothing. When I expressed how financially draining this is ubering everywhere Audrey recommended a car rental which saved me some money. After that I asked when the parts would be there I was told there was 6 others in the same boat without their vehicles and to just sit tight (Thursday, January 30th). So by now (February 3rd) no progress has been made and my vehicle has basically been sitting at SMP for the last 2 weeks and 3 days. Friday it will be exactly 3 weeks without my vehicle and no info on when it will be done. I should've just went Wheaten GM. Not a good experience overall. Also my name is Nyachudier riek, I go by Gloria as well in case SMP replies saying im not in the database like they did to a previous review. I just want my car back, grrrr!
Written By: Gloria R
Hello Gloria, I sympathize with you concerning the length of wait for the necessary part to become available in order for us to complete the repair on your automobile, I know this can be frustrating. Please understand that if there were any way to make the part appear sooner, we would have done it. The repair on your vehicle is very comprehensive and requires many parts, but even so we are only waiting on an engine crankshaft at this point. The crankshaft is the heart of the engine, and it is the part the pistons are attached to via connecting rods. It is what turns as the pistons move up and down, and generates the circular motion that eventually gets transferred to the wheels. It is a large continuous piece of metal that is intricately machined, and must come directly from the manufacturing source. If the required crankshaft were available from a warehouse, or from another dealership, either locally or within North America, we would have gotten it by now. Right now the part request, and the action taken, is being closely monitored by both SMP and General Motors. Today's update shows that "parts are now in transit from the source (i.e., manufacturing facility) to GM shipping facilities". General Motors is attempting to provide an ETA to us so that we may, in turn, inform you. We do very much appreciate your business and take your concerns very seriously. I am glad your Service Advisor has been doing a great job keeping you up to date, and I guarantee she will inform you as soon as the part arrives. She, and I, are as anxious as you are. I am hoping we complete the repairs on your car this week. Thank you so much for your patience, and if you need any more information please feel free to contact me directly. Once again, thank you for your business. Michael Kocsis, Assistant Service Manager, SMP.
January 31, 2020
Dan , Riun, and logan were very pleasant and accommodating to deal with and did all that could be done to get my deal done quickly effieciently. Thanks guys
Written By: John W
January 31, 2020
Dan , Riun, and logan were very pleasant and accommodating to deal with and did all that could be done to get my deal done quickly effieciently. Thanks guys
Written By: John W
January 30, 2020
Thanks to all the excellent service we always receive at SMP. We bought a “new to us” vehicle and always feel confident that it will be a great ride for us as they have done all of the checks when it comes into them. We’ve dealt with SMP for 20 years and they’ve always treated us well and gone above and beyond for service once you have the vehicle on the road. Thanks!
Written By: Bonnie D
January 30, 2020
Thanks to all the excellent service we always receive at SMP. We bought a “new to us” vehicle and always feel confident that it will be a great ride for us as they have done all of the checks when it comes into them. We’ve dealt with SMP for 20 years and they’ve always treated us well and gone above and beyond for service once you have the vehicle on the road. Thanks!
Written By: Bonnie D
January 29, 2020
Written By: James B
