Barrhaven Mazda

December 03, 2020

I had an extremely awesome experience throughout the whole sales process, delivery of the vehicle and dealing with the parts department. Shout out to Max for making everything smooth with no pressure at all throughout the whole process, especially from driving 2 hours out of town. If your looking to get a Mazda, I would highly recommend you ask for Max to sort you out on your new vehicle purchase!

Written By: Majed K

December 01, 2020

Great place to visit if you are looking for a new car, the sales manager even sanitized our trade before and after taking a look at it! Really impressed. they are honest and helpful at all time. Loved this place

Written By: Jackline L

November 29, 2020

Written By: Mar K

November 29, 2020

Written By: Mar K

November 27, 2020

Have had great service in the past. Today I went in with my remote starter not working. It is barely 4 years old but out of warranty. First they told my dad that I had dropped it in water and would be 187 for the part and 130 for labour. When I called back to let them know it has never been dropped and there is not a mark on it. In fact, it worked up to a month ago when the batteries needed to be replaced and they replaced them, they told me that it was just one of those things that go sometimes and then quoted me 187 part and 65 for labour. So not even the same quote my dad got. I have had all of my car's services done there but won't any longer. WIll continue to get oil changes down but that is only because they are free. Will recommend to family to go elsewhere. They don't stand behind their products.

Written By: Jennifer D

November 27, 2020

Have had great service in the past. Today I went in with my remote starter not working. It is barely 4 years old but out of warranty. First they told my dad that I had dropped it in water and would be 187 for the part and 130 for labour. When I called back to let them know it has never been dropped and there is not a mark on it. In fact, it worked up to a month ago when the batteries needed to be replaced and they replaced them, they told me that it was just one of those things that go sometimes and then quoted me 187 part and 65 for labour. So not even the same quote my dad got. I have had all of my car's services done there but won't any longer. WIll continue to get oil changes down but that is only because they are free. Will recommend to family to go elsewhere. They don't stand behind their products.

Written By: Jennifer D

November 20, 2020

Written By: Doina A

November 17, 2020

Update - I’m improving my previous rating of two stars because my last few visits with the service team have been excellent, without pushing for things I don’t need. I still wish I didn’t do the extended warranty... My sales experience back in May was pleasant enough though in hindsight I wish I didn’t bother with the third-party extended warranty which was a waste of money m in my opinion - covers all electronics but not the heated seats?!....but it’s the service department that I take major issue with. Every time I bring it in for a “free” aka pre-paid by adding cost to the initial cost of the vehicle, they try to up-sell like crazy. I understand that all dealerships do this to a degree but this morning when I dropped it off they said you’re here for your annual service. I’m like no, simply an oil change. Oh that’s weird you’re booked for a brake inspection , alignment etc. So I showed the confirmation of my online booking that literally said “just an oil change” and he tried to brush it off (besides who gets an alignment during the worst of pothole season) They also push services at way earlier Kilometres than the manual recommends, like 100,000km early. Every time I come here I feel like they are trying to take advantage of me. Is it because I’m a woman? It’s brutal. Why do people put up with this from dealerships? I’m at the point now where I think I’d rather just pay for my oil changes at a place that is at least somewhat honest. Bottom line - read your manual and if you can, get a second opinion from someone you trust.

Written By: Dana K

November 17, 2020

Update - I’m improving my previous rating of two stars because my last few visits with the service team have been excellent, without pushing for things I don’t need. I still wish I didn’t do the extended warranty... My sales experience back in May was pleasant enough though in hindsight I wish I didn’t bother with the third-party extended warranty which was a waste of money m in my opinion - covers all electronics but not the heated seats?!....but it’s the service department that I take major issue with. Every time I bring it in for a “free” aka pre-paid by adding cost to the initial cost of the vehicle, they try to up-sell like crazy. I understand that all dealerships do this to a degree but this morning when I dropped it off they said you’re here for your annual service. I’m like no, simply an oil change. Oh that’s weird you’re booked for a brake inspection , alignment etc. So I showed the confirmation of my online booking that literally said “just an oil change” and he tried to brush it off (besides who gets an alignment during the worst of pothole season) They also push services at way earlier Kilometres than the manual recommends, like 100,000km early. Every time I come here I feel like they are trying to take advantage of me. Is it because I’m a woman? It’s brutal. Why do people put up with this from dealerships? I’m at the point now where I think I’d rather just pay for my oil changes at a place that is at least somewhat honest. Bottom line - read your manual and if you can, get a second opinion from someone you trust.

Written By: Dana K

November 04, 2020

Bought a vehicle here took it for a test drive all was well, came back a few days later to pick it up after financing and what not had been completed. During that time between test drive and pick-up they had hit something when backing up created a small crack and scratches/scruffs in rear fender. Instead of coming out right and mentioning they stood back upon final inspection and let me find it myself. Due to circumstances I didn't have time to argue with them. In the end it cost me $800 from a local bodyshop to have it repaired. Will never buy a car from the dilawari group again.

Written By: Chris G