Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 03, 2023
If you want a sale guy who's for you, go to craig at Murray Hyundai. I checked out all the Hyundai's in town and honestly walked in and out within 1 hour with a sealed deal. Craig knew exactly what we were looking for and helped us find the right solution for us. Overall everyone that worked there felt very genuine and not pushy like my previous car purchasing experiences. Highly recommend this location
Written By: Itme L
Hello, Itme. Congratulations on finding the perfect car for you! Thank you very much for taking the time to leave us your comments and for the 5 stars! It pleases us greatly to hear of your experience with us. We will be sure to pass along your kind words to Craig, too. We look forward to seeing you on your next visit with us. Until then, please take care and drive safe.
March 01, 2023
Inconsiderate time frames The working class is normally 9-5 aka 8hrs. Closing at exactly 6pm on the least stressful days of the week makes me think they don't want business at all. Looking forward checking out other dealers.
Written By: Tenzo
Hello, Tenzo. Thank you for taking the time to leave us your comments. Please know that we do take our customer experience and feedback seriously. We are disappointed to hear you feel this way. Unfortunately car dealership hours here in Manitoba are set by the Manitoba Motor Dealers Association and we are not permitted to deviate from those hours. We are open until 9PM Monday and Tuesdays for the convenience of our customers that do work later though.
February 28, 2023
Due in large part to our sales rep, Craig Ouendag, our experience at Murray Hyundai was nothing other than positive…. dare we say the best we have had across many dealership over the last decades. Beyond knowledge, Chris is personable. His relaxed sense of humour put us at ease creating a ‘feeling bond’ that engendered trust and that counts for a lot when buying a used vehicle. We must also recognize Jocelyn Santos who took us through the purchase process in a way that was neither tedious or dull. Nicely done. From this one experience would we recommend Murray Hyundai to others? Clearly yes.
Written By: Allan A
Hello, Allan. Thank you very much for taking the time to leave us your review and feedback. It pleases us greatly to hear of your experience with Craig and Jocelyn. We will be sure to pass along your kind words to them. Congratulations on your purchase! We look forward to seeing you on your next visit with us.
February 24, 2023
Called multiple times, no one returns a phone call. Then call is "disconnected" when I finally reach someone. Told although Hyundai has known issues with motor I will have to pay $400 for diagnostics (to confirm what I know) and then pay myself to fix this known issue. Horrible customer service. To add insult to injury, when I'm leaving having the staff scream out I hope you have a wonderful day speaks to the lack of professionalism .
Written By: patty n
Hello, Patty. We appreciate you taking the time to leave us your comments. Please know that we do take our customer experience and feedback very seriously. It concerns us to hear your experience was not an ideal one. We spoke with our staff about what took place during your visit and about the situation with your vehicle. Unfortunately, we have no satisfactory explanation for why it took multiple calls to contact us. Please know we are looking into our phone system to see if there is a technical challenge occurring there. We are pleased to hear that you were able to connect with Debbie and speak with her via phone, but unfortunately the call got disconnected during your conversation and for that inconvenience we do apologize. We appreciate that you took the time to come to the dealership to inquire about what could be done regarding your vehicle. Apparently you spoke with Faran and he took the time to come outside to listen to your vehicle at your request. He explained to you that we would need to schedule you in for a diagnostic appointment in order for us to accurately determine what the cause of the noise is. He further explained that because your vehicle is no longer under warranty, and this particular issue is not considered a recall, you would need to provide your Bill of Sale and your oil change records as well. You would also be required to pay for the diagnostic. Once we have those documents we can then submit your case to Hyundai to approve any work and give us authorization to proceed with any necessary repairs. Because there was no recall issued in your case, that is why you were not notified by Hyundai. If there had been a recall issued for your particular vehicle, you would have been. As for the comment that was made to you about “have a wonderful day”, our staff do say this to all of our customers at the time of their departure. When she heard you say to Faran, “Thank you for all your help”, she was under the impression that you were satisfied with the conclusion of your discussion. We’re hoping this was just a simple misunderstanding. If you would like to discuss this further with our Service Manager, he would be very pleased to do so. His name is Jeff Eusebio and he can be reached at 204-269-5555.
February 19, 2023
Everything was great but the car was not what I was looking for.
Written By: Adam T
Hi, Adam. Thank you for very much for leaving us 5 stars. We're pleased you enjoyed your experience with us. We're sorry we weren't able to find a car that was to your liking though. We wish you all best in your search.
February 18, 2023
WeI bought 2022 Hybrid Santa Fe just 6000 Kms on it. Less than a year its hybrid system stopped working. I called the dealership and they refused to give me immediate appointment to figure out the fault. When I said it’s not safe to drive then they give me appointment to leave the vehicle. They ordered the water pump and told me to bring back. I got call that pump is arrived. Suddenly I got call that pump they received is broken. And the advisor told me it’s safe to drive. I took car back. Yesterday car stalled 4 times automatically. Very frustrated after spending more than $ 60000. And the approach of employees is not pleasant. They treat you like you got car free of cost.☹️
Written By: Kulwinder S
Hello, Kulwinder. Thank you for the 5 stars!
February 15, 2023
Written By: Jocelyn A
Hello, Jocelyn. My name is Wade and I am the Marketing Manager here at Murray Hyundai. We appreciate you taking the time to leave us your review. Please know that we do take our customer experience and feedback very seriously. Is there anything you would be willing to share with me about your experience that could have made it a 4 or 5 star experience for you? Please feel free to email me at wclisby@murrayhyundai.ca. Have a great day.
February 05, 2023
The sales person, Sumit, was beyond amazing! Made a huge effort to make sure I was comfortable and didn't pressure me to make a decision or was too pushy. However, I didn't make it home with my vehicle, and the check engine light was on and one of my headlights wasn't working. They were not willing to cover all expenses. All in all, I'm super thankful for the sales people and the finance ladies. ***Edit*** After more communication and evidence of issues mentioned above, they were accommodating. Thanks Hyundai.
Written By: Elly J
Good afternoon, Elly. Thank you for the 4 stars and for taking the time to leave us your comments. Please know that our customer experience and feedback mean a great deal to us. I spoke with our Service Manager and it appears that an Oxygen (O2) sensor was determined to be the cause of the Check Engine light you're experiencing. I'm hoping it was conveyed to you that the Service Department has agreed to cover the cost of the diagnostic for this. As for your intermittent headlight issue, because it is an intermittent issue, it can sometimes be a little more challenging to find the cause. Please know that our Service Department is working on a resolution and that someone will be in touch with you shortly to make arrangements for us to look at your vehicle again. If you would like to discuss this further with our Service Manager, please feel free to call him at 204-269-5555.
February 04, 2023
Written By: T L
Hi, TL. Thank you very much for the 5 stars!
January 17, 2023
Service department- best service, my vehicle had recall. Very helpful and quick response from Faran.
Written By: Rupinder B
Hello, Rupinder. Thank you for taking the time to leave us your comments and for the 5 stars! We are very pleased to hear you enjoyed your experience with us. We will be sure to pass along your kind words to Faran as well. We look forward to seeing you on your next visit.
