Murray Hyundai

December 14, 2023

DO NOT BRING YOUR VEHICLE FOR SERVICE/REPAIR HERE. ITS A GIANT CASH GRAB - AVOID THE SERVICE MANAGER JEFF AT ALL COSTS. NO ONE TAKES RESPONSIBILITY FOR THEIR MISTAKES This is my second Hyundai I have purchased (my first being from a different dealership in the city). I have brought my vehicle for servicing a few times and the experience was fine, I did appreciate getting texts from my service rep which made my life convenient as I can't always step away from my work to take a phone call. But I found it was always a hassle to try and arrange a shuttle to get me to/from my service appointment. I found it odd that the dealership wouldn't take car of this for me even though it was their shuttle car. The real reason I am writing this review though it for a repair I got them to do at the collision center (affiliated with Murray Chevrolet). Getting my car in was a smooth process and they got me set up with a rental. But upon the return of my vehicle they left random parts in my vehicle, and messed with my tire pressure monitoring system so that my tires would no longer read the pressure in my tires (despite working with no issue prior to me bringing it it). So I go back to the collision centre, where I am passed back and forth between Chevy and Hyundai's service managers (Kelly and Jeff) for half the day (keeping in mind that I had to take time out of my work day to do this). Only for me to learn that neither party wants to take responsibility for the fault. During this process I was talked down to several times by their staff and managers despite doing my own due diligence before bringing my vehicle in to make sure I didn't do anything to cause the TPMS light to show up. Finally, after speaking with customer service at Hyundai head office, I was able to get a call from Jeff the service manager at Hyundai to bring my vehicle in after I got my winter tires on. It took two voicemails and an email sent to the general inbox for him to call me back to arrange a time to bring my vehicle in with my winter tires on. So I show up to the dealership only to find out he's "in a meeting" for an unknown amount of time at the time I was told to bring my vehicle in. So I again deal with one of the service bay workers who again talks down to me the whole time I am trying to explain the issue at hand - I had to repeat myself several times with this woman either not understanding what I am saying or refusing to help me. She refers me to Kelly at Murry Chevrolet. With the service manager refusing to see me and an unhelpful service bay employee I am stuck in this endless loop. Save yourself a giant headache and avoid this place like the plague if you have work that needs to be done. They will damage your vehicle and no one will take responsibility for it. Would give this place zero stars if I had the option.

Written By: Sara S

December 10, 2023

I had a great experience returning my leased vehicle and re-leasing a new vehicle! I wasn't sure what I would lease next, but Amun was very helpful and showed me the new 2024 Kona. I loved it as soon as I saw it! Scott helped me with the financing side of things and he was very nice and made sure to explain everything thoroughly. Both Amun and Scott made buying a new vehicle really fun and easy for me. Thank you for providing a great experience!

Written By: Brittany M

December 07, 2023

Just brought my car for services check 3, the service was great, did not take much long and they explained everything first so that you understand what they were going to do. Although a little expensive compare to other but they are more trust-able.

Written By: Dark Y

December 05, 2023

Written By: Gerald Q

November 27, 2023

Our sales person was very knowledgeable on the vehicle we purchased as well as being exceptional personable. Scott our finance rep was also very friendly in our dealings. We test drove a unit and on pickup day, every detail was explained thoroughly. Our only negative comment would be there wasn't a good clear explanation of the numbers between the yellow sheet starting the buy process and the final purchase(banking) agreement.

Written By: Brian D

November 27, 2023

Written By: Анастасия О

November 18, 2023

Service was great. I booked for a wheel alignment and it was done properly. Tech even noticed an issue I new about and intended to fix later. One flaw was the online booking service which allowed me to book a 7 am appointment when they don’t open until 8 am. I’d have been waiting an hour for them to open if I hadn’t phoned to confirm the appointment.

Written By: Neil C

November 07, 2023

Written By: Анатолій К

November 07, 2023

My only disappointment is, I would like to see a return of the shuttle service.

Written By: Mickey M

November 04, 2023

I had a wonderful experience with Hyundai Murray. After the service, they watched my car for free. this is good, and I love it.

Written By: Abayomi