Finch Chrysler
590 Wharncliffe Rd S , London, ON, N6J2N4
Member since February 27, 2019
590 Wharncliffe Rd S London ON N6J2N4Overall Score
Finch Chrysler1799 Reviews
389Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 01, 2021
So i was there last day and cody from service department helped me in the best possible way he could. He made the process so smooth.
Written By: abhishek k
Thank you very much, Abhishek! We're glad to hear you had such a great experience working with Cody after bringing your vehicle in for service. If there's ever anything else we can help you with, please don't hesitate to let us know!
No clean up after job
November 24, 2021
My chryslar 300 was leaking water from sunroof .They fixed that but left the inside dirty with foot marks on floor and seat plus there was some sort of silicon on side of sunroof which attracted all sort of dirt .Even the fabric inside the car had dirty hand marks. I expected more clean job.May be they were busy.
Written By: Sanjiv
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November 23, 2021
Had to get a key fob last minute they had me in and out within a hour, and when they almost charged me for the hour of labour to program it, i complained a little politely and it was changed to 1/2 hour of labour. Very satisfied
Written By: Justin B
Thank you Justin, we appreciate you taking the time to share your five-star rating with us at Finch Chrysler. Take care, and we look forward to seeing you again soon!
Unable to complete everything I had asked and have to return once again.
November 22, 2021
Initially brought my new truck in to have the wheel alignment adjusted and to get the undercoating touched up on the trucks frame. The truck was dropped off for the day for these repairs to take place. When I was phoned to pick the truck up I was informed that the Alignment was completed but the under coat could not be. I was instructed to "Phone next week to reschedule". Phoned the following week (on the Monday) to have the undercoat touch up schedule for the upcoming Friday. Again, dropping off the vehicle, leaving for the day. The salesmen I bought from was gracious enough to give me a used car so that I could get around while the truck was in as I had explained to him I was going to have to return. At no point was anything offered from the service team. In the mean-time, I had received a recall notice from Chrysler in the mail stating my vehicle required a recall to be performed on a relay for the grid heater (intake heater for diesel pickup) as they have been catching fire (recall stated to not park the vehicle near any outbuildings or inside the garage as a precaution). I phoned (on the Wednesday prior to my Friday appointment) to see if the recall could be performed during my next appointment for the undercoat touch -up, to which I was told yes, it could be completed then. When I bring the vehicle in for the appointment I was informed that the recall was not on the appointment for the day and may not be completed as originally promised. I was phoned a few hour later stating the recall could not be performed and that I would once again have to phone back the following week to reschedule. When I returned to pick up the vehicle I made sure that I scheduled the vehicle for the following week face to face with the advisor to ensure it was completed. Following the recall completion it is unlikely that I will return to this dealership for service as I feel that my time is not valued.
Written By: Ryan
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November 22, 2021
Reliable and friendly service at this dealership. Thank you
Written By: Jamie S
Thank you very much, Jamie, we really appreciate you taking the time to share your five-star rating and feedback with us at Finch Chrysler. Take care, and we look forward to seeing you again soon!
November 22, 2021
Stay away from Gord, 2021 and can’t even go to this place as a woman alone without them trying to scam you like you don’t know what you’re doing.
Written By: Emily
Thank you for leaving us a review, Emily. I’m very sorry to hear about your experience with us. We strive for best-in-class service here at Finch Chrysler, and apologize for any confusion there might have been with Gord. I’d like to speak with you to discuss your experience more and make this right, please don't hesitate to reach out to me at micheal@finchautogroup.com – Micheal Paradis, VP Customer Relations
November 21, 2021
Written By: GLENN M
Thank you for the 5-star review Glenn! If there's ever anything else we can help you with, please don't hesitate to let us know!
November 21, 2021
Written By: Robin K
Thank you for the 5-star review Robin! If there's ever anything else we can help you with, please don't hesitate to let us know!
November 20, 2021
very satisfied with the work performed on my. The staff is very courteous,friendly and even washed my truck. Very happy I bought at Finch Ram
Written By: Greg D
Thank you for leaving us a review Greg! If there's ever anything else we can do to make your next experience even better, please don't hesitate to let us know!
Thanks John
November 20, 2021
It is always a pleasure working with John in Service. He anticipates what needs to be done, but does not push things that aren’t required. Thanks John!
Written By: Michael
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