Saskatoon Motor Products
715 Circle Dr E , Saskatoon, SK, S7K 0V1
Member since July 03, 2014
715 Circle Dr E Saskatoon SK S7K 0V1Overall Score
Saskatoon Motor Products4455 Reviews
1305Review Ratings Breakdown
Consumer Reviews
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April 11, 2018
I had a completely terrible experience with purchasing a brand new vehicle with this dealership. I bought the car in January, and being that it was the middle of winter and I live over 6 hours away, I paid an additional $600 to have it shipped. Once they received payment(CASH, not financed.) Any form of customer service disappeared. I was told one day shipping, and it took three weeks! for my vehicle to arrive. I understand that when using a third party shipping company, that sometimes things are out of others control. However, this is the shipping company the dealership chooses to deal with. I did not even have the option to set up alternate shipping with a company of my choosing.I was told I would be provided with a tracking number, this did not happen. I had arranged for a certain dealership here in the city for the car to be delivered to. Again, this did not happen. They shipped it to a different dealership. The problems just kept on from there... Once the vehicle arrived, there was scratches underneath the front middle skirt. I was told the car was sold as is!!! Since when is a BRAND NEW, not USED vehicle sold AS IS?! completely disgusted by the lack of costumer service and support from GM. I will definitely not be recommending this dealership to purchase vehicles from, as well as I will be very hesitant to purchase a GM vehicle in the future. Very unfortunate as my wife's family all own GM vehicles. lastly, when checking my spec sheet, I had noticed that there was a $500 engine cover option that was to be in my car. Guess what?! upon checking with my local dealership, what do we find? you guessed it, the $60 STOCK cover. Another phone call was made to SMP, and they did ship the $500 cover to me. Very shady SMP! Salesman was Dan.
Written By: Martin S
Hi Martin – it is normal that shipping is additional when a vehicle is sold and is required to be shipped (the advertised price of the vehicle does not include shipping to different locations). In addition, we had worked with local dealerships to arrange with one that could go over the vehicle with you when you came in as well as ensure that the vehicle was washed again prior to delivery. When shipping a vehicle, it is not as simple as Purolator or FedEx when the parcel is shipped one day and delivered the next - delivering vehicles can be a challenging process at times, especially when winter conditions exist. We apologize that the correct engine cover was not sent with the car – we were happy to send the correct one when we were notified of the oversight. Thank you for your concerns.
Over Deliver
April 11, 2018
Needed help clearing huge amount of ice from under 2017 Trax from the long trip back in bad weather from Arizona on the last day through Montana & Saskatchewan. The vehicle was kept overnight in the service department to thaw out & checked for any potential damage. Service Advisor, Rebecca Friesen estimated charge would be at least $300 when I brought it in! You can imagine how surprised I was when she called me & told me there was no charge! Way to go SMP! I am impressed with all of you in the Service Department. Phillip Li in Sales is my go to guy if & when I have an issue. He sold me the Trax in August 2017 & graciously pointed me in the right direction for this ice problem. I love my new Trax. It serves me very well for my winters in Arizona. Also want to express appreciation for the Shuttle drivers who are ever so friendly & supportive. Keep up the good work all of you at SMP!!!
Written By: Diane
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April 10, 2018
Excellent service and friendly knowledgeable staff. Sales personnel took the time to get a full understanding of what was in my best interest. Definetly deserves a five star rating!!
Written By: Shelly M
Hi Shelly - thank you for your wonderful review!
April 10, 2018
Excellent service and friendly knowledgeable staff. Sales personnel took the time to get a full understanding of what was in my best interest. Definetly deserves a five star rating!!
Written By: Shelly M
Hi Shelly - thank you for your wonderful review!
April 09, 2018
Ordered a car with Randy Swistun and he made the whole deal easy
Written By: Tom Q
Hi Tom - thank you for your review!!
April 09, 2018
Ordered a car with Randy Swistun and he made the whole deal easy
Written By: Tom Q
Hi Tom - thank you for your review!!
April 07, 2018
Written By: Brandon S
April 07, 2018
Written By: Brandon S
April 07, 2018
Very nice when they want your money. Way different story when it comes to the service department.
Written By: Brian C
April 07, 2018
Very nice when they want your money. Way different story when it comes to the service department.
Written By: Brian C
