Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Friendly honest and informative
June 27, 2017
I felt the whole team at honda was very informative and thorough. I was appreciative of the great service from everyone.
Written By: Lisa
Thank you so much Lisa! It was our pleasure to help you out.
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June 26, 2017
Written By: Alvaro V
We truly appreciate the five stars Alvaro!
June 26, 2017
Just drove home in our new CRV from Palladino Honda, would like to say a HUGE thanks to Rob, who was amazing and made us feel so comfortable every step of the way! A really good salesman really does make all the difference �
Written By: Laura B
We are so happy Rob was able to help you out Laura! Enjoy your new Honda CR-V.
it was fine
June 26, 2017
A new backup camera was installed and a brake part that affected the emergency brake. The work was under warranty.
Written By: CINDY
Thank you for the feedback Cindy!
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Paint Warranty
June 26, 2017
Honda sent me over to Superior Auto to fix my paint peeling under warranty. I had to drive to Honda and they told me to drive over to Superior to get it looked at (could they not just send pictures over to him to save the customer this hassle?). I then needed to come back to Honda and they took it over to Superior. I was told this would take 2 days. It was finished over a week later, and upon pickup Honda couldn't tell me what work was done by Superior and why it took so long. Furthermore there were dried paint drips on the side door which required rework. I left the car there, and Honda apparently called Superior to have them come take a look at the car. Honda simply said "We couldn't see anything wrong". I had to drive back to Honda, have them take another look at it, and then they told me I had to drive back over to Superior for them to look at it. I'm sorry but no Honda needs to take responsibility and not send their client driving all over town. Honda made another appointment, and Superior was to fix the paint drips and also more paint peeling on the top of the car. When I received the car back the next week, the rubber strips at the top of my car were totally warped when Superior ripped them out and not fastened down correctly. I had to take time off work AGAIN, drive across town AGAIN to Superior only for him to tell me "yea we need to order two strips to replace it". I had to make an appointment AGAIN with Honda and take time off work, drive across town to leave it with them to get it taken over to Superior. After all this, I've lost considerable amount of time at work, and gas having to drive all across town 5 or 6 times, and over a month and a half trying to get this complete. In the end, I asked Ray for some compensation and he argued with me saying that it was Superior and not Honda doing the work. Again, I'm sorry but Honda needs to take some responsibility for the service they provide and the other companies they choose to do business with. This was a horrible experience from the start and there was no communication between Honda and Superior, making the client drive between the two service centers and call the two myself to get this sorted out. After arguing with Ray he reluctantly agreed to give me a pollen filter and cabin filter (less than $50 of parts) and didn't apologize for the issues I've experience. I highly recommend you choose another company to do body work other than Superior as it has been a horrible experience for me. This is the third Honda dealership I've dealt with during my 3 years with this car and it has been by far the worst.
Written By: JOHN C
John, we apologize for your recent experience with your Honda. Should you wish to discuss this issue further please contact our General Manager Lee Mulligan at your convenience, by telephone 705-673-6733 ext. 259.
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June 26, 2017
Awsome
Written By: luc m
We're happy we could help you out Luc!
June 26, 2017
Awsome
Written By: luc m
We're happy we could help you out Luc!
Knowledgeable, courteous
June 23, 2017
My wife and I were just starting to look for two new vehicles to replace our aging Honda Fit. We looked at VW and Mitsubishi, but after the test drive with Jayson - we were sold on the Civics. Jayson was courteous and provided all the necessary answers to our questions. We will absolutely deal with him in the future!
Written By: Jon/Liz
Jon and Liz, we are thrilled to hear that Jayson was able to help you find a vehicle that fits your needs! We know you will love your new Honda Civic.
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unbelievable customer service as always from Rob Rouleau and the staff at Palladino Honda
June 23, 2017
I traded in vehicles and everyone at Palladino Honda were amazing to deal with as always. I highly recommend Palladino for all of your new and used car needs
Written By: Perry
Thank you so much for the awesome review Perry!
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Robert Rouleau
June 22, 2017
Robert was, Courteous, and knowledgeable, We were never pressured to purchase a car. We would return to the dealership and purchase again from Robert.
Written By: ELIZABETH
Thank you for the fantastic words about your recent experience with Rob! We know you will love your new vehicle.
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