Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Oil change and B service
May 15, 2017
service started with an oil change and B service to my vehicle. Dan also mensioned that the transmission service was due so I said OK since my mileage was at 98,000 k's. He then informed me that he could slip in timing belt change since it was near the required mileage and he had some time available to fit it in. I was again called that since they had the engine appart he could save me labor costs to change the serpentine belt since they had to remove it to do the timing belt job. Anyway the vehicle was ready for me to pick up and still make my Lions meeting .Thanks Dan and Palladino Honda. Bruce Kutchaw
Written By: BRUCE
Bruce, thank you for your awesome feedback! We're happy Dan could help you out.
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Consistently top-notch customer service!
May 13, 2017
I have yet to be disappointed with any service from Palladino Honda - they are fantastic about describing the service in detail, making recommendations, and sending out reminders for appointments. Staff are friendly and helpful and shuttle service is prompt.
Written By: Allyson
We appreciate your wonderful feedback Allyson!
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Good
May 13, 2017
Good. Good Good good
Written By: Kerry/Dave
Thank you Kerry and Dave!
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Was ok.
May 12, 2017
Appointment was for 1 pm, went to pick it up at 3:45 pm & it still had not gone in. Went in at 4:30 pm & was completed at 5:30 pm.
Written By: STEPHEN W
Stephen, we apologize for the delay. If you would like to contact our Service Manager Ray Duguay he may be reached at 705-673-6733 ext 263 or by e-mail at ray@palladinohonda.com.
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in-house communication failed
May 12, 2017
Should have been an easy experience, i ordered tires and servicing to be done on the same day 5 business days ahead of time. When i go there the night before the am services to drop off car i was told that the tires i had ordered had not been ordered due to some miscommunication at honda. Once the problem was realized, the employees did work hard to fix it, but this kind of mistake shouldn't come up in a fairly straightforward transaction. Otherwise the vehicle was fixed ahead of schedule and all staff members were very pleasant to deal with, just some poor communication fowling up the whole experience.
Written By: Ben/Chantel
Ben and Chantel, we apologize for the miscommunication but we are glad the issue was resolved.
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very knolegeable and friendly
May 12, 2017
excellent service, answered all my questions ,very polite and an eager to make my experience as informative and pleasant as possible. Thanks J
Written By: Denis
Denis, we hope you are enjoying your new vehicle! Thank you for the fantastic words about your experience with Jay.
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Too much service needed for a new vehicle purchased
May 12, 2017
Purchased vehicle in March 2017. Already been serviced on a number of items including emergency side assistance. This all happened only within three months. It's only May. Service & Customer Service didn't really provide me with no empathy or support until I had to send a letter to reach out who can help me. Received response faster from the letter and sent it to all parties in the organization. I managed to receive the appropriate help. May 11 2017 I am back on the road. Thank You!
Written By: Vicki
Vicki, we're glad that this issue is resolved. Thank you for your feedback!
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Great
May 12, 2017
The actual servicing of my car was great. However, during the courtesy ride I received to and from my place of work I would prefer it if the driver slowed down. I didn't feel 100% safe in the vehicle.
Written By: Amy
Amy, our priority to always provide our customers with a safe shuttle ride to their desired destination. We sincerely apologize that you did not feel this way. If you would like to contact our Service Manager Ray Duguay, he may be reached by e-mail at ray@palladinohonda.com or by telephone at 705-673-6733 ext 263.
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Appointment
May 12, 2017
The service people forgot to reset odometer and changed licence plate cover from our cover to their cover without our permission.
Written By: BRUCE
Bruce, please contact our Service Manager Ray Duguay at your convenience at 705-673-6733 ext 263 or by e-mail ray@palladinohonda.com.
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It was awesome!
May 12, 2017
Everyone that I spoke to and dealt with was very positive and helpful. I'm happy to be back with the Palladino family.
Written By: KATHY
Kathy, we would love to take care of you again! Thank you for the lovely review.
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