Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Tamara was great!
May 12, 2017
Tamara is very professional and amicable. It was a pleasure dealing with her despite the fact my car was not ready as scheduled. Which I get can happen sometimes.This was a slight inconvenience but Tamara did not hesitate to make it up to me. It was very appreciated! I also liked the new texting feature with my car's update. Palladino honda's service has been great so far.
Written By: GABRIELLE
Gabrielle, we are so sorry it took longer than expected but we're glad to hear Tamara was able to help you out.
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Purchasing new vehicle at Palladino Honda was an awesome experience from start to finish.
May 11, 2017
Purchased new vehicle from Palladino Honda...my second vehicle from Palladino. The best customer service, as always, from start to finish. Keep up the good work.
Written By: IRENE
Thank you so much Irene! We're happy to have you apart of our Palladino Honda family.
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Great experience
May 11, 2017
Rob our sales person was excellent - he truly cares. He takes great pride in making sure his customers fell at home, not pressured and have the ability to ask all the questions required-
Written By: LEON-JACQUES
Thank you for the awesome words about Rob, Leon-Jacques! We hope you enjoy your new vehicle.
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Great experience
May 11, 2017
Rob our sales person was excellent - he truly cares. He takes great pride in making sure his customers fell at home, not pressured and have the ability to ask all the questions required-
Written By: LEON-JACQUES
Thank you for the awesome words about Rob, Leon-Jacques! We hope you enjoy your new vehicle.
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Oil change & tire repair
May 11, 2017
Kara was very easy to work with and provided me with great customer service. She kept letting me know what they were doing on my vehicle and giving me an estimate as to when the work would be completed. Before ordering any parts that needed to be changed she explained why, as well as expenses very clearly and wasn't pushy. When she told me I needed a new tire she explained to me the tire warranty very clearly and made arrangements to have me come back in first thing Monday morning so we can change it. I am very pleased with her service and great attitude!
Written By: JEREMIE R
Jeremie, we appreciate your lovely words about Kara!
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An avoidable issue to say the least
May 11, 2017
Good afternoon, First let me say that Dan Strong was certainly not the issue in my eyes, he unfortunately was just the Service guy that stuck with my appointment that day. My wife and I were scheduled to have our winter tires replaced with our Factory rims and tires we stored at your location (having bought this Winters from you it was offered as part of the package). Dan reviewed our profile on the Pilot and had some suggestions for things to be done that he thought were important in order to keep our Warranty up. He informed me about changing the fluids on the AWD system as it was due (there may have been a few other things) and he offered us an alignment check on the vehicle which Honda was offering for free. So originally we were quoted $200 and change for the service which I agreed too. After about an hour he told me that he had some back news, that the quote he gave was actually an error (hey we all do it) and said it would be well over $500 as the price of the Liquid to replace the old stuff was a lot more due to it being a newer Pilot version. I told him to hold on and I would talk to my Wife about it. So while I was waiting to hear back from my wife, he tells me some more unfortunate news. That the Tech servicing our vehicle had already removed the fluid so basically this left me in a no choice situation. Again no fault of Dan who was understanding and compassionate about the issue. Dan told me he would speak to the Department Head and get back to me. After a few moments he came back with even more disturbing news, that there was no fluid at the location to even replace what had been drained from the Pilot. Dan informed me that they would get me a Vehicle for the week as I came from Timmins to have the service done and was on my way to the Sault for the family gathering. After speaking to my Pregnant Wife and explaining what was happening (and trying to keep her from killing me) Dan came back and say that his Tech would be able to use another fluid and as long as it didn't freeze the Pilot should be ok. I voice my concern to Dan informing him that I live in Timmins and well it was freezing when I left that morning to have the service done. Dan said not to worry it would have to be really cold to freeze. So they wait ahead and replaced the fluid, I asked for it to be written somewhere on the Sales Slip that they used something that was not the recommended liquid. I was told that everything would be all on there. So about an hour after that I was called to the Service Desk by a Lady; hadn't seen Dan around after our last talk. She asked me if I ok'd the wheel alignment on the Pilot. I told her that I did not and she said they did it. I told her I gave the green light only for the inspection not any work, she noticed that I did not agree to it and removed it which I thought was the proper thing to do. She didn't know really must I think about what had gone down with the Vehicle and to be honest I didn't want to start the whole conversion over. So she gave me that bill and well running late I wanted out of there quickly and to be frank I was in a horrible mood at this point. So after driving to the Sault, I reviewed my bill, noticed on there that it didn't indicate that another fluid was used. In fact it was like reading chicken scratch really. I had no idea what a lot of the items (numbers) on there really meant. It may as well be in Spanish. I was actually writing your dealership to say how disappointed I was, for one who drains a transmission/Diff. before checking to ensure that they have the correct items/liquid & tools to complete the job? Secondly, what happen to Dan? No, saying Hi I am done for the day or so and so will be taking care of you now (if it was an emergency I understand). Third and although it benefited me the Alignment should have never been completed without my consent, what if I was very poor and couldn't afford to pay for it and you refused to waive it? The whole situation was Avoidable, that's what I tell my Wife. It ruined both our days which sucked but we know mistakes can be make. I'd really like to have some document to cover me for my warranty. Palladino has been dealer we enjoy going to, from our Sales guy Ellis to even Dan, the poor guy had no idea what was in store for him I am sure. As Dan probably can attest I did not nor would I never ever yell or belittle someone especially in a busy place, certainly doesn't change how things are going to happen in our favor. Well reading this I hope someone takes the time and calls me, I have had a chance to reflect on the whole experience. Do I stick with Palladino, how fair is the to Ellis, Dan and everyone else that works there? Does one simply give up after a rough outting? Hope to hear from you soon Rodney & Letitia Gofenko-Lawrence 705-849-7509.
Written By: LETITIA
Rodney and Letitia, our sincerest apologies. Our Service Manager Ray Duguay will be in contact with you shortly.
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The problem of 2 flat tires on brand new tires was addressed immediately even if I did not have an appointment.
May 11, 2017
I had 2 flat tires on 2 week old new tires that were put on by Palladino Honda - the problem was solved within the hour - at no extra cost. I was looked after immediately and well satisfied with the result.
Written By: DOREEN
Doreen, we are so glad to hear we were able to resolve this issue for you!
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Pleasant and professional
May 11, 2017
Staff very courteous, explained service in detail. Service was completed in a timely fashion. Had no issues. Would recommend to friends.
Written By: CHARLENE
Charlene, thank you for the excellent review!
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Always a great experience!
May 11, 2017
Knoelegeable service well explained. Always a positive experience. Rate her very highly...a a a a a a a a .
Written By: RON
Thank you for your wonderful words Ron!
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Vehicle service
May 11, 2017
Very friendly and knowledgable. Tamara was very helpful with all of my concerns. Had a very good experience
Written By: Trent/Erin
We're delighted to hear you had a great experience. Thank you Trent and Erin!
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