Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
I had my summer tires put back on the vehicle and the winter tires put into storage.
April 13, 2017
I had my tires put on my vehicle and my winter tires put into storage. I had 2 other questions that were addressed
Written By: JAMIE A
Jamie, we appreciate you taking the time to provide us with your feedback!
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excellent but expensive.
April 13, 2017
Enjoyed my contacts. All were respectful and courteous.would be nice for the car to be washed at the same time.
Written By: LINDA
We appreciate your feedback Linda!
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In the heigt of tire changes,fast and friendly.
April 13, 2017
Service staff made sure that they could get my tires done without me having to wait too long. The valet parking is a great idea since the lot is so small,
Written By: LESLIE J
Leslie, we are so happy to hear you were able to use our free valet service!
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scheduling and trying to contact service was awful
April 13, 2017
tried to contact dealership twice on Wednesday...no answer...leave message..did not next day was directed to scheduling coordinator who had sent email and mail about service being due...no answer...left message no response that day...called dealership next day ...sent to coordinator ...leave message....hung up...called main desk again...no answer...called again 30min later...told person i did not want to talk to scheduling...told very sorry but short of staff...i said then put me though to service department...who handled the booking immediately....service was completed on time and well. I have had a Honda since 1978 bought from this dealership and will buy another...but it is insane to not have a backup process if a person is missing or are short staffed...if you know there is a issue then the calls should be rerouted to the service department.
Written By: DAVID
David, we sincerely apologize. We have been experience a very high volume of telephone calls and are doing our very best to accommodate our customers. We are glad we were able to book you in and service your vehicle for you.
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Quick no hassle coverage work with flexible responsive service.
April 12, 2017
Kindly and professionally received. No cost coverage of an A.C. system quickly installed. Flexible rides for customer service. Pleasant experience all the way.
Written By: RAYMOND
We are delighted to know you enjoyed your visit with us Raymond!
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Regular oil change and service check with summer tire exchange
April 12, 2017
I was reminded twice by e-mail and once by phone message about my appointment. Yet when I arrived on time my car did not enter the bay until an hour and fifteen minutes later. Now I understand things happen and delays can occur, but what irked me was the reason given. I was told a lot of people were in for tire rotation. Did they not make an appointment like I did. Did they come off the street and jump the line. C'mon, that was a very lame excuse. I felt insulted by that explanation but will get over it. Roger Chevrier
Written By: Roger
Roger, we are so very sorry for the wait. If you would like to speak to our Service Manager Ray we may be reached by telephone at 705-673-6733 ext 263 or by e-mail at ray@palladinohonda.com.
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change from winter to summer tires and fix rattle under vehicle
April 12, 2017
very good service even though garage was very busy. The rattle has been fixed. I am always pleased with the service at Palladino's over a period of 14 years.
Written By: SANDRA M
Sandra, we truly appreciate you coming in to see us to service your vehicle for the past 14 years! We hope to be able to take care of your vehicle for many more years to come.
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Service 2008 Honda Civic
April 12, 2017
Palladio Honda installed rack and pinion assy,install front rotors and pad, cleaned up rear brake shoes. Installed 4 new tires supplied by Palladio. Dissapointed in the $89.99 fee to Ballance and install tires on the car. All local tire shops includes Ballance and installation at no cost.
Written By: KARL
Karl, we appreciate your feedback about your recent experience with our service department!
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Service
April 12, 2017
Summer tires were installed. I did not have to wait for long . I was also able to make a web appointment.
Written By: ALICE
Alice, we are so happy you were able to take advantage of our online service appointment booking! Thank you for the review.
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Honda recall
April 12, 2017
Service performed on time on schedule and with professional service. Parts for recall was on hand as scheduled and installed. Well done.
Written By: JAMES
James, we are happy we could fix your recall for you! Thank you.
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