Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4707 Reviews
3368Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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I sent in my cousin to bring in the Ridgeline, and said it was great.
March 29, 2017
Total apologetic, I am not able to bring in my vehicle, your hours and mine are the same. I truly wish it can be different, so I may experience it on my own.
Written By: LJ
LJ, we hope that you will be able to come in at some point!!
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Quick and efficient.
March 29, 2017
Dan at service took care of all my needs. I was able to get in and out in a very timely fashion. Good job!
Written By: CHARLES
Charles, thank you for your review about your recent visit with Dan and our service department!
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First service appointment since purchase
March 29, 2017
It was quick and easy and I loved the text message updates. All prices were presented before any work was done. Great service!!
Written By: STEPHANIE A
Stephanie, we are so pleased to hear you loved our free text message updates! Thank you for the review.
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Excellente expérience : des employés à l'écoute des clients chez Palladino Honda.
March 29, 2017
J'avais amené ma voiture à la suite d'un rappel pour un coussin gonflable défectueux dans la voiture. Ce coussin gonflable a été remplacé et la clé abimée de ma voiture a été remplacée. L'histoire de la clé : j'avais apporté ma 2e clé chez Honda, quelques semaines au paravant pour remplacer la pile, car la première clé que j'utilisais était brisée. Après le remplacement de la pile, cette 2e clé a été mal refermée et je devais la faire tenir par un ruban adhésif. Lorsque j'ai posé ce problème, hier, à Tamara, elle a été très compréhensive et est allée voir le manager pour lui expliquer la situation. Finalement, Honda m'a offert une nouvelle clé en remplacement de celle qui avait été mal refermée. Je suis donc très satisfaite des services qui m'ont été offerts hier, par Tamara mais aussi par l'équipe des techniciens qui ont travaillé sur la coupe de la nouvelle clé. Excellente expérience !
Written By: AMELIE
Amelie, nous sommes tellement heureux que nous avons pu vous aider avec le rappel sur ton véhicule et le problem avec le clé!
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Courteous and professional
March 29, 2017
Tamara was very efficient and knowledgeable. Good suggestions for repairs from the shop. An all around good experience. At the end I felt good. The work I had done...reasonable pricing.
Written By: PERCY
Thank you for the wonderful review Percy!
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Being cancelled the day of my appointment due to a shortage in parts is not acceptable.
March 29, 2017
I booked an appointment 2 weeks prior to my scheduled visit and was assured the warranty parts would be in. The evening prior to my appointment I was advised that the parts did not arrive. An appointment should not be scheduled on the assumption that the parts will be in. The visit itself was fine, but this is the second time this has happened to me, and as a first time Honda customer, I am not feeling reassured.
Written By: BRUCE
Bruce, we apologize for the cancellation. As soon as we are told that the parts did not arrive from the shipping company we call our customers right away to reschedule the appointment.
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Was a good experience.
March 29, 2017
Was a good experience except the extra hour waiting after being yold 1 1/2 hours. Was a recall appointment.
Written By: TAMMY
Tammy, we apologize for the longer than promised pick up time.
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The recommended repairs were found to be unnecessary when I brought the car to be checked at a different garage.
March 29, 2017
The recommended repairs to my vehicle which would have cost $1500+ were found to be unnecessary when I brought my vehicle to local a reputable garage. They were in disbelief as so was I that palladino Honda would have attempted to replace components which were not damaged and which were still in good form. Many of the people I have spoken with about this situation have suggested that I report the case to the better business bureau.
Written By: MARCEL
Marcel, our Service Manager Ray has e-mailed you. If you would like to call him he may be reached at 705-673-6733 ext 263.
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Great experience
March 29, 2017
Another great job by Rob . This is our fourth purchase with Palladino Honda and our third with Rob would not shop anywhere else. Exellent service
Written By: Mark a
Mark and Cheryl, we truly appreciate your fantastic review! Please enjoy your new vehicle :)
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Oil change took longer than promised
March 29, 2017
I was told that drop off was at 5 pm and pickup was at 5:45. I was there by 5 pm, but the car wasn't ready until 6:10 pm. 25 minutes may not sound like much, but I had other plans that evening, and I felt rushed getting to my event.
Written By: ANDRE R
Andre, we are truly sorry the oil change took longer than promised.
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