Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 26, 2022
Written By: Armaghan A
Hi Armaghan. Thank you very much for the 5 star review!
March 25, 2022
Written By: Candice M
Hi Candice. Thank you for taking the time to leave us your review. My name is Wade and I am the Marketing Manager here at Murray Hyundai. Please know that we do take our customer experience and feedback seriously. That being said, would you mind please sharing with me what lead you to leave us a one star review? If you would be so kind as to email me at wclisby@murrayhyundai.ca I would very much like to try to resolve things for you if at all possible.
March 25, 2022
Will not purchase another Hyundai. 2018 Elantra with 55,000kms has worn through top front driver seat. Have purchased many new cars before and never had this problem. They don’t want to retain existing customers but spend lots on advertising. All I got from Damien was a lecture on how transparent they are with the warranty coverage. This statement is funny considering there are 5 signs in the service area advertising “ I love my 5/100 warranty” Any respectable dealership would resolve this. You read this you know what expect. Lots of poor reviews related to service issues here. Update: The dealerships response is lame. They have my contact information as I purchased and service completed here before. The response proves they don’t want to even try to resolve. I also contacted Hyundai. It’s obvious they also don’t want to resolve and example of how they treat customers. I hope many people find this helpful.
Written By: Colin T
Hi Colin. Thank you for your comments. Please know that we do take our customer experience and feedback very seriously. That being said, your comments are of great concern to us, and our new Service Manager, Jeff Eusebio, would welcome the opportunity to discuss this with you in more detail in hopes that he can advocate your particular situation with Hyundai Canada on your behalf. Please reach out to him at 204-269-5555.
March 18, 2022
Friendly staff and good explanations
Written By: donovan m
Hi Donovan. Thank you very much for the 5 stars and your review. We greatly appreciate it!
March 10, 2022
Had to bring my car back, a 3rd time, unfortunately AFTER the service manager, best service advisor, p/t receptionist, warranty clerk and a 2nd service advisor "walked out"/resigned, and had the worst experience ever. I have been a loyal service customer since my vehicle was purchased in Nov. 2011 and now I will NEVER GO BACK. The female advisor, whom was hired back, carries herself as "checked out", does not have accurate info/knowledge to relay back to the customer nor cares to respond in a timely manner. I HAD to deal with GM-Richard Eccleston, the now acting service manager, and he clearly is clueless with servicing a vehicle nor cares about the customer but rather making money. I do not recommend servicing your vehicle there, ever. FYI-the problem was not fixed nor issue rectified as they claim it to "not be their fault".
Written By: Kay M
Hi Kasey. Thank you for your review. We are sorry to hear you did not enjoy your last dealership visit. We are pleased to let you know that we now have a replacement Service Manager, Jeff Eusebio, in place. Jeff comes to us with many years of experience in the automotive industry and a proven track record as a Service Manager known for providing exceptional customer service. In fact, many of our customers have already voiced their appreciation for how the service we provide has improved since the changes we made.
March 01, 2022
Terrible customer service, the service advisor never pick up phone and never return call. In the past, I satisfied the services, I purchased the car and did lots of the service in this location. However, this time it is nightmare. The guy told us “It take up to two weeks to approve for replacing engine by warranty department “. After one and half week, we tried to call him to check the status. No one reply. Due to we were too busy and do not have vehicle to come to the store. so, we kept calling him once or twice at following days. He did not reply. After another week, we came to the store, and saw him . He told us still waiting for the result and reconfirm his phone extension. After another week, we tried to follow up it, and no one pick up phone and return call again. super mad.
Written By: Mei M
Hi Mei Mei. Thank you for taking the time to leave us your review. We greatly appreciate your loyalty to us. Please know that we do take our customer experience and feedback very seriously, so it concerns us greatly to hear that you feel this way. After speaking with your service advisor we believe part of why you were unable to reach him via telephone was due to an internal technical issue with that particular phone number. We recently discovered that he has not been receiving calls to that phone number. Unfortunately it was not caught sooner and we sincerely apologize for any inconvenience this may have caused you. He did mention that your vehicle had been returned to you as of last Thursday so we hope that it has been performing well since then. If you would like to discuss this further with our General Manager, Richard Eccleston, please feel to contact him at 204-269-5555.
February 26, 2022
Tony Dang keep doing the great job you do! Enjoyed the buying experience!! Attention to details, taking care of the costumer service! Highly recommended!!
Written By: Jeny O
Hi Jeny! Thank you very much for taking the time to leave us your feedback and for the five stars! We greatly appreciate it. It pleases us greatly to hear of your experience with us and we will be sure to pass along your kind words to Tony too! We look forward to seeing you on your next visit with us.
February 19, 2022
Honestly a scam. I didn’t even get the car wash that other dealers give for getting an oil change. Wouldn’t even give the winter special discount on hyundaicanada.com that expire mar 2022. So I ended up paying full price for subpar service. If your going to charge so much, at least give better service!
Written By: Anthony L
Hi Anthony. Thank you for leaving us your feedback. We take our customer experience and feedback very seriously so it concerns us to hear of your experience. Perhaps a miscommunication occurred? Because according to your service advisor, you were made aware of the fact that due to the extreme cold, car washes had been temporarily suspended. For your inconvenience, we would like to offer you a car wash coupon for the Northern Lights Car Wash. Please feel free to drop by and pick it up at your convenience. We will leave it at the reception desk for you. As for not getting the discount that was being offered on the Hyundai Canada website, you elected to have a Service #2 performed and that unfortunately differs from the Winter Special that was being promoted on the Hyundai Canada website. Again, you were made aware of this and what was included with your Service #2 and you agreed to have us perform this service for you. If you would like to discuss this further with our General Manager, Richard Eccleston, please feel free to contact him at 204-269-5555.
February 07, 2022
Great staff and service. Follow up services are amazing
Written By: Pooja P
Hi Pooja. Thank you for your review and for the five stars! We are pleased to hear of your experience with us and we look forward to seeing you on your next visit.
February 01, 2022
I purchased a new 2022 Elantra from Tony Dang and could not be more pleased. He worked with me to get the car I wanted to purchase in the color I wanted. His customer skills and approach to business is friendly and professional. He spent a lot of time with me explaining all the features on the car and showing me how everything work and was never in a hurry especially when I had questions for him. Murray Hyundai is a very modern dealership the is clean and well maintained. Next time I plan on purchasing a vehicle my first, and probably only call will be to Tony to set me up again.
Written By: James B
Hi James. Thank you so much for taking the time to leave us your review and for the five stars. We really appreciate it. It pleases us greatly to hear of your experience and we will be sure to pass along your kind words to Tony. Congratulations on your beautiful new Elantra! Drive safe.
