Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4704 Reviews
3368Review Ratings Breakdown
Consumer Reviews
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Excellent
October 25, 2016
Great service and Kara is truly amazing! She is always pleasant and respectful ! She is an asset to the Honda team for sure!
Written By: Donna/Norm
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unprofessional
October 25, 2016
When i asked your staff if there was any location other than the waiting area to nurse my newborn, I was advised by your staff to nurse her in the washroom. Would you like to eat your meal in a bathroom? Customers should be treated with respect and dignity. I don't believe that my request was unreasonable. My husband will now be going to service my vehicle as I am uncomfortable doing so now.
Written By: Michelle
Hi Michelle, We in no way meant to offend you- mothers and babies are free to feed/eat where ever they would like! However, the only reason for suggesting the restroom was because you asked for somewhere other than the lounge. We pride ourselves on offering a family friendly environment for all of our customers so we in no way tried to make you feel uncomfortable.
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Have to be quick when buying here but wouldn’t want to go anywhere else now.
October 24, 2016
Very positive review. Special thanks to Amanda Z. Start to finish: The parking lot was quite crowded; could designate areas for customer parking or have more obvious signage. Kudos, however, to those parking attendants. Front desk was very friendly and helpful even when they were on the phone. Waiting area and building in general was spotless. The website is organized and well done; making searching for vehicles with sales rep’ (or online) straightforward and effortless. All vehicles were immaculate inside and out. Test drive route was short but longer drives I’m sure could have been made at my request. Amanda knew about each vehicle and anything not known (i.e. regular vs. premium gas) she would either research or ask around. She was very helpful, knowledgeable, and understanding. Final purchase was painless. Palladino Honda’s promise seems unmatched. Follow-up phone call was a nice touch. All in all, when purchasing a used vehicle I wouldn’t go anywhere else. They are, however, quite busy with steady vehicle turn over so be ready ahead of time of what you’d like (make, year, model, price). Thanks again.
Written By: Drake
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There are no staff members associated with this review.
This Sales Rep is personable and attentive.
October 24, 2016
Amanda is a natural when it comes to fostering a comfortable buying experience. She was clear and concise in her explanations, and engaged with her support staff to ensure that I got the information that I needed.
Written By: Robert
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Jayson was very helpful, friendly, and professional in setting us up with our new van.
October 23, 2016
Jayson Ball was very helpful in assisting us with finding a new vehicle. he answered all of our questions, and made us feel very comfortable about our purchase decision. Great salesman.
Written By: Joel
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not impressed
October 23, 2016
Was not impressed when I brought my vehicle in for a recall and told them there was a loud noise and something wasn't right, they told me that they checked and nothing was wrong. I had to bring my vehicle back 3 weeks later and was told I had no brakes on one side, now I asked what kind of mechanic would have missed that , so I wonder if things are really looked at and am I really safe after they supposedly check everything. Was a fan , now im thinking twice. Marty
Written By: MARTY
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Amanda is amazing.
October 22, 2016
Amanda went over and above to meet all my needs She is an asset to Honda Quick friend and correct service
Written By: Nancy
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There are no staff members associated with this review.
Excellent no-nonsense experience!
October 21, 2016
Rob is an easy down to earth no-nonsense type of individual. It made the whole experience pleasant without any hype or pressure. Well done Rob.
Written By: Line
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One word. AMAZING!!!
October 20, 2016
This was the first time I have ever dealt with Honda. I have to say that I was quite surprised and extremely pleased with the service of all the staff. The atmosphere is exceptional. Everyone is cheerful, friendly and helpful and just the feel of Palladino is upbeat and fresh. We were extremely fortunate in having Patrick Regan as our Sales Rep. He truly doesn’t work on pressure and really took the time to find out what we were looking for and what we needed instead of just pushing a vehicle. He worked around our schedules and made himself available for when we had the time to meet. Patrick truly has amazing knowledge of the vehicles he sells both inside and out and of the rest of the automotive industry. He was helpful, upfront and honest with us. He truly turned a Dodge Family in to a Honda Family. Honda has definitely gotten themselves a repeat customer.
Written By: SARA K
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Due to experience have lost confidence in what I being informed of by Honda Service Attendant.
October 19, 2016
Brought my car in to have winter tires put on, address squeaking noise coming from the back passenger side (have been dealing with this for 5 months) and trunk not fully closing. Received a phone call from service stating that the reason for the squeaking is that rust has built up on the brake when I asked why this was not discovered when I brought the car for service in June was told that because we did not hear the squeaking we did not look for the reason it was there and told you to bring it back if it continued. The reason I did not bring it back was the noise was off and on and when I hear it the dealer is closed, I go into work 3 am and home 6 PM or it is a weekend. His response is we do not do work for nothing (not very customer service in my mind) Was informed to address the trunk issue I needed a new latch, said OK proceed but wanted him to check and see if under warranty, he did not believe it would be but I insisted he check and I was correct it was under warranty. He then stated that they did not have any latches on site and would have to place an order for one, my response was no problem. About half hour later I received a second call and was informed that I no longer need a new trunk latch and that it only needed to be adjustment. Interesting when they thought I had to pay the part and the installation I needed a new latch but when it was under warranty all that is required is an adjustment. This goes to credibility of what you are informing the customer. When reviewing work done, was informed that my windshield wipers were checked and they are good. Would like to inform you that in fact they are not good until I get a chance to purchase new blades I have secured the blade to the wiper with electrical tape. If they had checked the blades they should have seen that and the report should state that needs new blades. A second concern to credibility of information provided to customer, what else did they not check and can I trust the report I received. I then asked to speak with a manager and was informed that all managers are gone. I can't believe there is nobody at 5 PM to speak to but apparently not at this dealer ship and was given the name of the manager to contact the next day. If service department is open I feel there should have someone to deal with customer issues. I was too busy the next day at work and attempted to followup on Friday but we were unable to connect as he was off site and I only had a half hour window of time to speak with him. He then suggested Monday but I have been in contract negotiations all week at work and told him that would not be possible. At this point I told him it was not worth me keep trying to connect if I have to wait a week to speak to him in person. On Monday I received notice in the mail with a coupon ($20 off) informing me that I was due for brake fluid replacement and today I received an email informing me of the same. When I was in for service last Wednesday they also told me that I was due for this but did not notify me there is a $20 off deal on at this time. Learned next time do not do any work until notified by mail as you will not get any corporate deals. All in all left the dealer ship that day with the thought of never again will I buy a Honda and have spoke to several people since and many have had the same issues in their past and therefore no longer bring their vehicle there for servicing. As mine is still under warranty I do not have that option but have lost confidence in what I being of informed of by their service attendant.
Written By: GLENDA
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There are no staff members associated with this review.
