Finch Chrysler
590 Wharncliffe Rd S , London, ON, N6J2N4
Member since February 27, 2019
590 Wharncliffe Rd S London ON N6J2N4Overall Score
Finch Chrysler1802 Reviews
389Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Efficient
April 23, 2021
Truck did not duplicate my concern to the technician. But confirmed updated part was fitted on vehicle. Frustrating for me but I understand the process. Truck was in and out in a timely manner and was able to book appt with one day notice.
Written By: Chris
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April 23, 2021
Written By: Samuel S
Thank you very much for that positive review Samuel! If there's ever anything else we can help you with, please don't hesitate to let us know!
April 21, 2021
Pros: •Went above and beyond to get a repair covered under warranty x 2 • Sales and financing team are excellent. Cons: •Took way (8 days) to long to do a repair. •They don’t answer phone calls or return voicemails. • When asked what took so long, they blame the customer and become rude, defensive and condescending. •Lie to you and say the vehicle is getting worked on and it’s sitting in the yard. •Refuse to correct or admit to their mistakes. •Return customers vehicles dirty.
Written By: David H
Hi David, Thank you for providing feedback about your recent visit to our Service Department. We are fully aware that repairing a vehicle is usually not a fun experience but we do our best to provide a world-class experience. I know you’re happy that we were able to provide you with “Goodwill” warranty coverage, even though your vehicle is out of warranty but you’re concerned about the timeline to complete the repair. I would be happy to discuss and explain the timeline. Please call me at 519-686-1988. Mike Beernink, Managing Partner
Way to long!
April 21, 2021
I took my Grand caravan there for a “ticking” In the engine compartment that had already been diagnosed by another shop. I was advised by the other shop to take it to The dealership as it was potentially a warranty issue. I dropped the van off on April 13. They called me back and told me the noise was “normal” despite the other shop warning me of the damage it can do if not repaired. I refused to accept their diagnosis and had the service manager take the van for a run. Sure enough, there was an issue. I was asked to gather all my service records which I did in a timely manner. The dealership went above and beyond and got a warranty claim started with Chrysler. That’s we’re the good service stopped. I called them repeatedly over the next few days and got voicemail or one excuse after another. I was also told several times that they were working on my vehicle. I explained to them several that I had a rental car and I needed the work done quickly as the rental was expensive. It took them 8 days to do 1/2 a days worth of service. In total, including ordering parts and dealing with the warranty, this should have taken no more than three days. They refused to take any responsibility for their actions and refused to help pay for the rental and when confronted about doing this the service manager became rude, dismissive and defensive. I had purchased two brand new vehicles from this dealership and had both vehicles serviced several times and I will NEVER go back there again. I should also mention that I drove to the dealership and went in the yard when they claim they were working on my vehicle and it was sitting in the yard. Also, it was returned to me very dirty.
Written By: David
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April 18, 2021
Thank you for following covid-19 safe practices and continuing to provide prompt reliable service. You're front-line hero's. Keep up the good work.
Written By: Brenda R
Thank you very much for your feedback, Brenda! If there's something we can improve to make your next experience even better, please don't hesitate to let us know!
April 17, 2021
Written By: Brad S
Thank you very much for that positive review Brad! If there's ever anything else we can help you with, please don't hesitate to let us know!
April 16, 2021
Craig was great in helping me find a new truck! Was very willing to help and answer any questions I had about it. Also, once I bought the truck, he gave me his vehicle for the day while they put running boards on for me so I wasn't out a car. Thanks for the great experience!!!
Written By: Joel S
April 16, 2021
I had a fabulous experience - no pressure, no tactics. Clark was amazing as my salesperson. Highly recommend this dealership. 💯%
Written By: Cory S
Thank you very much for that positive review Cory! If there's ever anything else we can help you with, please don't hesitate to let us know!
GREAT
April 16, 2021
I am always satisfied with your service. Staff is always polite . They know just what I want done and let me know just what needs to be done.
Written By: Barbara
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April 16, 2021
We are long time Customers at FINCH. Members of our family have purchased vehicles at multiple Finch Locations. We have purchased 3 vehicles at Finch Chrysler and it is always a pleasure dealing with Craig Harwood. We will continue to return to finch and deal with Craig. He is extremely personable, professional and hardwood Sales Associate, he has made all of our vehicle purchases stress free and enjoyable.
Written By: Joshawa S
Thank you for the positive review Joshawa! We love hearing about repeat customers such as yourself, we truly appreciate it! We're glad to hear you had such a great experience this time purchasing your vehicle with Craig and our team here at Finch Chrysler. If there's ever anything else we can help you with, please don't hesitate to let us know
