Finch Chrysler
590 Wharncliffe Rd S , London, ON, N6J2N4
Member since February 27, 2019
590 Wharncliffe Rd S London ON N6J2N4Overall Score
Finch Chrysler1803 Reviews
389Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Too expensive
April 04, 2021
I feel they are over priced and are looking at ways to make money instead of honoring their warranty on parts that were previously installed. Plus not consistent on handling the car cleaned when complete.
Written By: Tim
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?????☀️☕️?✅
April 02, 2021
?????☀️☕️?✅ Great experience great people great service great truck wash great great great great ? perfect!. Will be going back again sometime ?
Written By: Keri
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April 01, 2021
Written By: Blair P
Thank you very much for that positive review, Blair! If there's ever anything else we can help you with, please don't hesitate to let us know!
Honest, kind, respectful service.
April 01, 2021
Used vehicle sales manager Dave, and sales rep. Tim made my inquiries easy, and continue to do so as we continue to work together towards a car purchase.
Written By: Martha
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April 01, 2021
Written By: Anne B
Thank you very much for that positive review Anne! If there's ever anything else we can help you with, please don't hesitate to let us know!
March 31, 2021
We purchased a Dodge Journey here in 2015. It has been a reliable vehicle and we are still happy with our purchase. On the otherhand we are consistently not happy with the experience of getting service here. Every time we take the vehicle in for service I have to call to have something in the process resolved. The most recent times involved not putting air in our summer tires when they swapped them out (and they stored our summer tires prior). Then they attempted to charge me for tire rotation service at the same time as putting on the winter tires. However my latest experience has really cemented for me the strong need to avoid service at this dealership. As they are taking credit cards over the phone (to pay for service) I provided my details. They then proceeded to charge me for my service and someone else's as well. I called my service rep who never did call me back. The service manager called me and first asked if I had purchased anything else. I was not happy that the inference was that this was an issue on my end. How they didnt already know I didn't purchase anything else is concerning at best. Then the service manager passed me off to their store accountant. She asked me to provide screen captures of the charges from my bank to prove that the money did come out twice. Again, concerning. They did end up resolving it, and it was an issue on their end. If anyone is wondering if the dealership ever attempted to make any of these things right or retain me as a customer and to compensate me for my time and consistent hassles, the answer is a strong no. So buy a vehicle here if you want but I strongly suggest looking elsewhere for service.
Written By: Chris F
Hi Chris, Thank you for stopping by and leaving us a review. I’m very sorry to hear about your experience and previous hassles with us at Finch Chrysler in the service department. I am glad we have been able to identify what occurred and get it resolved in a timely manner, and with your help. If you wish to discuss further or provide more detailed information on previous visits, please do not hesitate to contact me directly dkeffer@finchchrysler.com – Dave Keffer, Service Manager
Every time I take my vehicle in there is an issue with the process
March 30, 2021
Every time I take my vehicle in to Finch Dodge Jeep Chrystler there is a new issue on their side. They have forgotten to put air in the summer tires during a change over. They attempted to charge me for a tire rotation on top of the seasonal tire change, and only corrected this when I complained. And This latest time they double billed me by using my credit card details for another customers order. Each time has resulted in an inconvenience for me and to be honest I don't feel like they have ever tried to make it right. I will never take my vehicle to this dealership again. It's a pity because the people who work here are quite pleasant and knowledgeable. I just can't put up with the headaches any more.
Written By: Christopher
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March 29, 2021
Fantastic experience with Justin. He was awesome. Listen to what I wanted and not wanted. Very patient with me.
Written By: Ashanti L
Thank you very much for that positive review Ashanti! If there's ever anything else we can help you with, please don't hesitate to let us know!
March 28, 2021
Justin is the best. He will get you into what you want. He gets the job done. Super friendly and approachable.
Written By: Brandy M
Thank you very much for that positive review Brandy! If there's ever anything else we can help you with, please don't hesitate to let us know!
March 27, 2021
Written By: munir t
I’m sorry to hear you had such a negative experience with us, Munir. I would love to chat with you directly about your experience to learn more about what happened. Please reach out to me directly at mjohnson@finchchrysler.com. I look forward to hearing from you. Mike Johnson, Sales Manager
