Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler1756 Reviews
739Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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August 21, 2019
Written By: Leanne G
Leanne, thank you for the excellent review!
August 21, 2019
Written By: Leanne G
Leanne, thank you for the excellent review!
August 15, 2019
Written By: Smikes P
Thank you for the excellent review!
The best
August 14, 2019
From start to finish the process was easy and stress free. It can be stressful purchasing/ trading vehicles BUT the staff made the experience exciting and flawless! I love my new Jeep!
Written By: LISA A
Congratulations on the purchase of your new Jeep Lisa! It was a pleasure to get you into your new vehicle.
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August 13, 2019
Had to ask why I was being charged for something a week later when I had already paid the bill. Laurentian aske to me to pay for painting a part when I was not informed that I would have to pay for it. I had a very good discussion with Amy and she said no problem that I would not have to pay for something I was not informed about.
Written By: Dan L
We apologize for the miscommunication Dan. Thank you for your patience!
August 13, 2019
Had to ask why I was being charged for something a week later when I had already paid the bill. Laurentian aske to me to pay for painting a part when I was not informed that I would have to pay for it. I had a very good discussion with Amy and she said no problem that I would not have to pay for something I was not informed about.
Written By: Dan L
We apologize for the miscommunication Dan. Thank you for your patience!
Reaching for a solution!
August 12, 2019
I do not have Dates for the following circumstances; However I will be as close as I can in describing the following: 1} on Saturday July ?? I was in Walford Ontario and had to apply my breaks in making a left hand turn off Highway 17 west where I was about to attend Church at St. Francis of Assisi. As I was parking next to a parishner , he noticed the back wheel on my driver's side was smoking and suggested that the calipers might be sticking . 2} Drove to Laurentian Chrysler to have the calliper's checked and was told they were fine. However, I went back to my Home in Espanola and had the Caliper's checked by a mechanic at CanadianTire and he showed me that they were not operating correctly as the " Pads" were scored . Since I knew that the Caliper's were guaranteed up to 60 k Kilometers and I had 54,000 ks approximately on the calipers I decided to bring my car in to have them replaced upon which I was told and shown that they was nothing wrong with them via the mechanic at Laurentian Motors. 3} He showed me how bad the pads were by taking them off . Not being a mechanic my slef, i consulted the Canadian Tire Mechanic who discussed the situation with the mechanic from Laurentian Chrysler. They could not come to any agreement. 4} Having seen the pads and their condition I thought that I bettrer get the brake job done at Laurentian Chrysler as I had a long way to travel back home and having had the rear wheel taken apart already and put back i didn't want to chance driving back with the brakes being inthe condiition they were in. So I had the back brakes relp;laced with " out of Market" roors and pads but NOT the calipers! Theccost of which I could afford as the other route suggested by using Chrysler's parts was out of reach for my budget! 5} they seem alright now BUT I am apprehensive about the operation of the Calipers at this point! 6: I had an after thought that I would like something inwriting from the Lauerntian Motor's Mechanic verifying his stance onnthe conditon of the calipers before he replaced the pads and rotorrs on back driver's side of my vehicle - being a Dodge Caravan 2017. 7} when I called to speak to the person in the office to do request the above, I got a telphone messager askingto leave my number which i did! this weas over a week now and i haven't had any response from your people. 8} I am still waiting and hope that I will have something in writing from the mechanic for my records! Thanking you for your consideration and in Hope that i will get the request to which i ahave asked! Sincerely yours Ken Naples By the Way: This is my third Vehicle hthat I have bought from Laurentian Motors! within the last 5-6 years and have bought from algoma chrysler in Algoma Mills all within the last 10 years!
Written By: KENNETH V
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Disappointing
August 10, 2019
I drove 3 hours to buy a truck because I couldn't find one locally. My sales service was great at first as I was buying the truck unseen. I never even met my salesperson when I picked it up as it was his day off which I'm ok with. Since buying the truck I have never heard from him. I have had some issues with the truck (wheel alignment, air conditioning, camera and most recently the truck ended up on a flatbed). I sent a picture to the salesperson and he seemed concerned at first but never did contact me back after to see if the problem has been resolved. I guess once they have your money you are just a number and not a priority. Very disappointing and what was originally a positive experience ended up being upsetting. Buying a truck should be exciting and stress free. Especially this was my very first USED truck.
Written By: Mark
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There are no staff members associated with this review.
Everything went smooth
August 08, 2019
I knew exactly what I wanted and got it!!! No up selling, no pressure just good customer service and got treated with respect. Good job Chase. Keep up the good work. Thanks to Bill too... He made the paper signing pretty painless
Written By: TREVOR W
Congratulations Trevor! We are so have to hear we helped you to get what you wanted.
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August 08, 2019
Very pleased with the service and all the help with the financing Shawn and Bill where great.
Written By: Gerry L
That puts a big smile on our faces Gerry! Thank you for your business.
