Bank Street Kia
2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P1Overall Score
Bank Street Kia1413 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 30, 2022
I recently decided to purchase a new car. With the ongoing chip shortage there's been a significant inventory shortage at most dealerships but luckily Bank Street Kia received one in the model and trim I was interested in shortly after I reached out. Ziad and Sunny helped me out and were polite, courteous and extremely thorough. They both made sure I understood all my options and pricing, and answered all my questions thoroughly. They never made me feel like I was being pressured one way or another, and kept me informed. It was a much better interaction than many of the other dealerships I've talked to recently and I hugely appreciate it. You guys are awesome!
Written By: Kyra R
Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
June 28, 2022
The service department was not very helpful or understanding. Their interest was clearly the company not the customer. I recommend going elsewhere.
Written By: Eric C
Hi Eric, we are very sorry to learn that your experience with us was less than adequate. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
June 27, 2022
Walked in show room while waiting for my vehicle to be looked at . Met Justin who was very polite & knowledgeable. Did not take long to make a deal. Met Sunny in finance department who was very pleasant & easy to talk to. Was told it could take from 3 to 6 months as vehicle had to be ordered. Was very surprised to receive a call from Sunny 2 weeks later stating vehicle had arrived.Very happy with experience I received at Bank Street Kia. Highly recommend . I had made an error in posting first time......It should of been a 5 star ....My mistake..........experience was very adequate.........
Written By: Gerry P
On behalf of us at Bank Street Kia, I would like to thank you for sharing this great review about our dealership! We really appreciate you being our customer. We’re here for you anytime. We hope to see you again soon.
June 27, 2022
Dishonest. There are other Kia dealers in town that are WAY better.
Written By: Steven H
Hi Steven, we are very sorry to learn that your experience with us was less than adequate. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
June 26, 2022
Be careful, they will rip you off. The dealer ( mr.sales manager and sales man Mike A.) Overcharged the amount of $2350 fees instead of max $899 dealer fees ? Corrupted, thief dealer and the question is where the government with this for many years ?? Housing market this year and now cars... The dealer advertised many cars online last Thursday, we went there this morning, but once you get there, they f... around.. I got seltos quote for $503 monthly payment and ended up having a new quote after 5 min once I said I would like to go with this car to find a new monthly payment of $573 instead. Shame on you and most of the dealers here.. this is the 4th dealer for kia ripping people off.. other brands is doing the same ..We heading to the end for sure.. expediting recession too
Written By: George S
Hi George, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
June 17, 2022
Sadly another Dilawri sales experience. Called for information 2023 Sportage was told i would get all information sent to my phone ... day 2 and still nothing. Was hoping to deal with this dealership, but I guess they are so busy that they pick and choose who they want to speak with. Got better service from another dealership. Could I have saved money??? don't know
Written By: Truck Y
Hi Truck, we are very sorry to learn that your experience with us was less than adequate. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
June 13, 2022
Bought my Kia Sportage here. Great place, great people.
Written By: Alex A
Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
June 10, 2022
Excellent customer services and finance advices ! They all been very helpful and polite. Very happy with the service and the super easy process to buy my new car
Written By: Justine B
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
June 06, 2022
The Business manager needs to go. You say no a sales pitch and he gets angry an slows down on processing the paper work. I have not bought another vehicle there and never will.. he act
Written By: Terry O
Hi Terry, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
June 03, 2022
Service department is a scam and they will make any excuse to not honor their warranty. #SCAM There are other Kia dealers to not use Dilarwi!
Written By: John S
Hi John, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
