Bank Street Kia
2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P1Overall Score
Bank Street Kia1413 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 11, 2022
Don't buy the extended warranty they suggested when you purchase a used car which is a different model than KIA. (Peoples Choice Warranty) They say, whatever happens, my car would be towed. The battery was down. The warranty didn't cover it. The radio was not working. When I noticed, it was working, i had already made a down payment. They said they didn't promise for anything. However, they knew and hid it.
Written By: Harun A
Hi Harun, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
August 09, 2022
Great experience here! The people were great and the service was quick. Highly recommend. I dealt with Ziad and Sunny and they were nothing but great to deal with.
Written By: Jérémie L
Thank you for sharing your experience. We appreciate the 5 Star review.
August 09, 2022
The staff is very welcoming and kind, it's the best Kia branch in Ottawa, I know what I'm talking about because I've visited others.A special thanks to Ziad for his professionalism and kindness.
Written By: Isma B
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
August 02, 2022
Always a bad experience here. I bought my Kia in 2019 and have already had to have my battery replaced. Now my car is making a weird noise and I’m being told either I can live with the noise or have my brakes replaced even though they can still last another 2-3 years. When picking up my car, the steering wheel was making a noise that it never made before. When we went back in to ask, my boyfriend was yelled at and called “dude” by the service manager David Scharf today, and was told, and I quote “if you want, you can leave your car here and I’ll leave it in the parking lot for 2 days and tell you the same thing I’m telling you now; that the noise was always there”, without even coming to take a look at it. Awful customer service. EDIT: I contacted the email address they provided me in their comment and received a response asking me to summarize what happened. I emailed them back right away and never heard back from them. I followed up twice and still nothing, months later. Just goes to show my first review was right. Horrible customer service.
Written By: Kate
Hi Kate, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
July 30, 2022
Bought a car there. Great experience overall. Staff very kind.
Written By: Mamadou N
Congratulations on your new vehicle! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.
July 28, 2022
Extremely poor service. No communication, only sales deal. Do not expect anyone cares there. I left with a feeling that I would never buy from them. Never felt so mistreated.
Written By: Iryna A
Hi Iryna, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
July 27, 2022
Amazing service! Mike and Ralph have both been excellent throughout the whole process ! Plus the car’s well worth the wait !
Written By: Malick F
Thank you for sharing your experience. We appreciate the 5 Star review.
July 22, 2022
Written By: Zachary D
We are incredibly grateful that you took the time out to leave us a 5-star review. We hope to see you again soon.
July 13, 2022
Friendly greeting from Moe. I was introduced to Hussein and he answered all my questions. He was more than happy to have me test drive the car. Sunny helped me financially and broke everything down in words that I would understand. No pressure for any of it. Calm atmosphere, stress-free and welcoming. They also remembered the type of car I had bought, after a few days of purchase. Highly recommend this dealership.
Written By: Sophie
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
July 01, 2022
We paid the deposit for the new car. They said that the car will arrival in three months. And then they had completely no any car status or notice for us. It is over three months now, stills no car or any reply. We sent a lot of email to them, but no any reply except the sale email! It is really ridiculous.
Written By: laisan c
Hi Laisan, we are very sorry to learn that your experience with us was less than adequate. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
