Automobile En Direct

March 14, 2023

(Translated by Google) St-Hubert store: the sales process is fast (seller), the conclusion is long (transfer of ownership), if you change your mind within 7 days...be very patient because the service is long, complicated and arduous, slow call returns (when there is one) by email: bad information transmitted to the customer. In short; I highly recommend this place. (Original) Magasin de St-Hubert: le processus de vente est rapide (vendeur), la conclusion est longue (transfert de propriété), si vous changé d'idée dans les 7 jours....soyez très patient parce que le service est long, compliqué et ardu, les retours d'appel lent (lorsqu'il y a en un) par courriel: mauvaise informations transmises au client. En somme; je déconseille vivement cet endroit.

Written By: Richard A

March 12, 2023

(Translated by Google) If I had one piece of advice to give the world, avoid at all cost. Subpar welcome, below expectations, 7-10 minutes before somebody comes to us. We can't look at cars in the lot alone. They pushed us to credit check before even talking and/or showing a car. We were put in the corner, being told somebody would be right with us after the rude financial director pointed at a stranded desk. They didn't even deemed to come sit with us, somebody from a call center called, showing once again a cold and mediocre service. When that call was over, the salesman was already with other customers, and we were left stranded without our car keys. We had to ask the receptionist for them and she asked us to make sure that we didn't have them. They did not want to give the price of the evaluation after I asked, only gave a shady evasive answer. Would pay double to go elsewhere. ‐------------------- If I have one piece of advice for the world, if you're thinking about Automobile en direct, turn around and run. Cold and uncomfortable welcome, 7-10 minutes before a salesman accompanied us. We weren't able to look at or test drive any cars before being rushed through the credit check. Once the credit check was done on my wife, the finance director sent her to a corner of the branch without explanation in a harsh manner. She receives a call from a central office. no one from the branch comes to sit with us. Very degrading situation, strong lack of consideration for their customers When the call ended, the salesman was already with others. We had to ask for the keys at reception. We were asked if we had our keys when asked for them, as if we were looking in our pockets wrong. I asked to know the amount of the assessment and I only had an evasive response mentioning that the office had the assessment in hand. 3 of my old vehicles come from this branch, I prefer to pay twice as much elsewhere than to return there (Original) If I had one piece of advice to give the world, avoid at all cost. Subpar welcome, below expectations, 7-10 minutes before somebody comes to us. We can't look at cars in the lot alone. They pushed us to credit verification before even talking and/or showing a car. We were put in the corner, being told somebody would be right with us after the rude financial director pointed at a stranded desk. They didn't even deemed to come sit with us, somebody from a call center called, showing once again a cold and mediocre service. When that call was over, the salesman was already with other customers, and we were left stranded without our car keys. We had to ask the receptionist for them and she asked us to make sure that we didn't have them. They did not want to give the price of the evaluation after I asked, only gave a shady evasive answer. Would pay double to go elsewhere. ‐-------------------- Si j'ai un conseil à donner au monde, si vous songez à Automobile en direct, tournez les talons et courrez. Acceuil froid et malaisant, 7-10 minutes avant qu'un vendeur nous accompagne. Nous n'avons pu regarder ni essayer aucune voiture avant d'être poussé hâtivement à la vérification de crédit. Une fois la vérification de crédit fait sur ma conjointe, le directeur des finances l'envoie dans un coin de la succursale sans explication de manière rude. Elle reçoit un appel d'une centrale. personne de la succursale ne vient s'asseoir avec nous. Situation très dégradante, fort manque de considération pour leurs clients Une fois l'appel terminé, le vendeur était déjà avec d'autres. Nous avons dû demander les clés à la réception. On nous a demandé si nous avions nos clés lorsqu'on les a demandés, comme si nous avions mal regarder dans nos poches. J'ai demandé de savoir le montant de l'évaluation et je n'ai eu qu'une réponse évasive en mentionnant que le bureau à l'évaluation en main. 3 de mes anciens véhicules proviennent de cette succursale, je préfère payer 2x plus cher ailleur que d'y retourner

Written By: Francois R

March 12, 2023

(Translated by Google) Hector excellent, good service and speaks Spanish (Original) Hector excelente buena atención y habla español

Written By: Ana R

March 11, 2023

Written By: Jessica C

March 09, 2023

(Translated by Google) A very bad experience because a transfer was made to their account, the money collected from abroad, no follow-up and no dedication. After several calls, information provided on the transfer, the company no longer gives a reaction although the Malian bank confirms that the money is cashed and the sum is more than $18,000 from Mali. We now need to open a financial investigation in order to find a solution with the evidence we have on the transfer. In the meantime, I do not recommend this company in any way and especially no transaction before you are sure who you are dealing with. Hello Ali, I am ready to talk to you if you call me if you are ready to finally check the two transfer forms that I sent you by email with your company account information, information that was provided to me by Karyn Levasseur, your finance and compensation advisor. By looking closely at the transfer sheets, you will agree with me that the information is correct and the corrections have been made. You have my number, you can contact me because I couldn't get it anymore. In addition, we have not even responded to my email that sent to all of you including the person responsible for finances with proof of correction. Not even an acknowledgment of receipt from you. Anyway ! For a company that gives the impression. For your information Ali, I have not had any calls from your finance department. Never ! (Original) Une très mauvaise expérience car un transfert effectué sur leur compte, l'argent encaissé de l'international, aucun suivi et aucun dévouement. Après plusieurs appels, des informations fournies sur le transfert , la compagnie ne donne plus de réaction quand même bien la banque malienne confime que l'argent est encaissé et la somme est de plus de 18 000$ en provenance du Mali. Il nous faut maintenant ouvrir une enquête financière afin de trouver la solution avec les preuves que nous détenons sur le transfert. En attendant, je ne recommande aucunement cette compagnie et surtout pas de transaction avant d'avoir la certitude avec qui vous avez à faire. Bonjour Ali, Je suis prête à vous parler si vous m'appelez si vous êtes pret à finalement bien vérifier les deux fiches de transfert que je vous ai envoyé par e-mail avec les informations du compte de votre compagnie, informations qui m'ont été fournies par Karyn Levasseur, votre conseillère en finance et indeminisation. En regardant très bien les fiches de transfert, vous allez convenir avec moi que les informations sont correctes et les corrections ont été faites. Vous avez mon numéro, vous pouvez me contacter car je n'arrivais plus à avoir . En plus, nous n'avez même pas réagi à mon e-mail que vous ai tous envoyé incluant la personne responsable des finances avec les preuves de correction. Même pas un accusé de réception de votre part. Quand même ! Pour une compagnie que donnez l'impression. Pour information Ali, je n'ai eu aucun appel de votre département des finances. Jamais !

Written By: Bintou S

March 07, 2023

(Translated by Google) I don't really understand the negative comments because I had no problem with my purchased car, whether during my purchase or shopping for my car with the seller, the sellers are kind, attentive to what you are looking for and are patient with people who choose their vehicles 1 and a half years later I am still just as satisfied with my car which goes A1👌 (Original) Je comprend pas trop les commentaires négatif car j'ai eu aucun problème avec ma voiture acheté que ce soit lors de mon achat ou magasiner ma voiture avec le vendeur les vendeurs sont gentils attentif a ce tu recherche et sont patient avec les gens qui choisissent leurs vehicules 1 ans et demi apres je suis toujours autant satisfaite de ma voiture qui va A1👌

Written By: Jessika T

February 28, 2023

Excellent service by Yan, he helped us find a new vehicle to replace our old one, highly recommend

Written By: Straight5ava6e

February 28, 2023

(Translated by Google) Excellent service with Yan. (Original) Excellent service avec Yan.

Written By: Melina M

February 28, 2023

(Translated by Google) Thanks to Sanuel, Marie-Claude and Megane who advised me with my choices and options. I thank you for being proactive and attentive, finding solutions to the difficulties encountered. Thanks again. I highly recommend them. (Original) Merci a Sanuel, Marie-Claude et megane qui mont conseiller avec mes choix et options. Je vous remercie davoir ete proactif et a l'écoute, ont trouvé des solutions aux difficultés rencontrer. Encore merci. Je les recommande fortement.

Written By: Scoubs