Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1679 Reviews
597Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 24, 2021
Service Department - had my car in for its first service and could not have had a better experience; was thinking that on the way home and called them to let them know they made me happy. Good staff and procedures; my car was embarrassingly dirty and the volunteered to clean it and they even did my mats etc inside - and a good job of it. Billing seems fair as well, with good information on the invoice. Just boosted confidence that I had chosen the best dealer and vehicle. Picture below shows the crazy low inventory .. all those vehicles are cued to leave with clients.
Written By: Glenn L
Hi Glenn. Happy Holidays to you! Thank you very much for taking the time to leave us your feedback and for the 5 stars. We greatly appreciate it! It pleases us to hear of your experience and we look forward to taking care of you again on your next visit. All the best to you in the new year!
December 22, 2021
Every time I call the Service department, I am put on hold, sometimes for up to 30 minutes. Sure doesn't make we want to call back. I will go elsewhere, thank you very much.
Written By: Paul R
Hi Paul. Thank you for taking the time to leave us your feedback. We are sorry to hear of your recent wait time when trying to contact our Service Department. Unfortunately, from time to time, we can experience higher than normal call volumes and that can lead to longer wait times. That being said, our system allows you the option of leaving a voicemail which will allow our staff to call you back. Did you leave a voicemail?
December 18, 2021
Written By: sanjeewa k
Hi Sanjeewa. Thank you for the 5 stars! We greatly appreciate it. Happy Holidays!
December 17, 2021
Really frustrating and poor customer service. Giving 3 starts from 1, as my issue was taken care sooner than expected.
Written By: madhu b
Update 01/12/2022 - Hi Madhu. We are very pleased to hear that we were able to take care of you. Thank you very much for choosing to change your experience from a one star to a three star. We hope in the future we can help you enhance that even further. We appreciate your loyalty and the opportunity to service your Hyundai. We look forward to seeing you on your next visit. === Hi Madhu. Because we take our customer feedback and experience very seriously, it concerns us to hear of your experience with us. My name is Wade and I am the Marketing Manager here at Murray Hyundai. Would you mind sharing with me your concerns or how we could have improved your experience? Please feel free to email me at wclisby@murrayhyundai.ca.
December 17, 2021
Written By: Shiva S
We're disappointed you felt you had a one star experience. Please let us know what could have made it a better experience for you.
December 15, 2021
very good service.
Written By: Eric S
Hi Eric. Thank you for taking the time to leave us your review and for the 5 stars! We greatly appreciate it. Happy Holidays!
December 14, 2021
Written By: Shubneet B
Hi Shubneet. Thank you for leaving us 3 stars. If you are so inclined, we would greatly appreciate hearing what could have made it a 5 star experience for you. Happy Holidays!
December 10, 2021
Yes they are helpful. I went with my brand new elantra 2021 which broke down at only 6k kms which was very frustrating...but they took it care well and returned my car in 4 days which was good thanks guys
Written By: Parminder S
Hi Parminder. Thank you very much for your kind words and the 5 stars. We are pleased to hear all is well now. Happy Holidays!
November 29, 2021
Sorry guys, but changing my review to 1 star. Bought a 2022 Sante Fe Calligraphy.. Not even a month into owning it.. Leaks oil badly (ruining my driveway.. so thanks for that).. Turbo's leaking Service Dept has no estimate on repair, and the loaner they try to give us? A Venue.. Something we physically cannot use as its not large enough to deal with my disability requirements.
Written By: Robert L
Hi Robert. We are very sorry to hear of the issue with your Santa Fe and we completely understand your frustrations with the time it’s taking to get parts in. Due to some recent events out West beyond our control, it is causing shipments to be delayed. With regards to the courtesy vehicle you were provided, we appreciate the situation given your physical requirements, but unfortunately, that is the only vehicle we were able to make available at the time. I was pleased to hear that we have since been able to provide you with a Sonata. We hope this is a more comfortable option for you. If you would like to discuss this with our Service Manager, Damien Lavallee, or our General Manager, Richard Eccleston, please feel free to contact them at 204-269-5555.
November 29, 2021
I have been having trouble with my car for over a year. The dealership just kept changing the batteries in the key fob until it got so bad that I could no longer trust that my car would even start. Now my vehicle has been in twice for the on going issue. It has cost me $1000 and its still doing exactly the same thing. I do not mind paying for good work done but feel like I'm paying for the techs to learn new skills practicing on my car. Now the service manager Damien is not returning my calls even though William assured me that he would personally email him to have him call. There is a recall for my vehicle now and I'm not sure if I should trust this dealerhip to get it right. If I could give the service department here zero stars I would. I have not dealt with sales so no comment there.
Written By: Lori
Hi Lori. Thank you for taking the time to leave us your feedback. We pride ourselves on taking our customer experience and feedback seriously. It concerns us that you feel this way and we completely understand the way you feel. It’s very frustrating when your vehicle isn’t operating correctly. After speaking with our Service team it looks as though you had come in back in January of this year with complaints of a malfunctioning aftermarket remote starter which was installed by a third party. Based on our previous experience with aftermarket remote starters (some can be problematic when not installed correctly and lead to other electronic issues within the vehicle), it was recommended that we install a new remote starter that we have had previous success with installing on Hyundai vehicles. It was our understanding that once this had been completed the problem was solved. Then, some time later you reported to us that your key fobs were now malfunctioning. When you brought your vehicle into us in September to investigate, we performed a diagnostic and based on our best judgment, determined that it was a smart key module issue. We ordered you a smart key module in hopes that this was in fact the solution. As a sign of good faith, not only did we not charge you for the part, but we also chose not to charge you for the labor. All told $950.00. It’s unfortunate that you and Damien have not been able to connect. You had called him on November 3rd and he subsequently called you back and left you a voicemail. He would be more than happy to discuss this matter with you, so please feel free to call him again when it’s convenient for you. 204-269-5555. Please know that we have your best interests at heart and will do everything in our power to make things right with your vehicle.
