Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1623 Reviews
597Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 04, 2021
I always feel a relief after leaving the dealership. I can fully trust their work and everything is always communicated with me, no surprises. Thank you so much!
Written By: Gladys L
Hi Gladys. Thank you so much for the 5 star review and for your kind words. It pleases us greatly to hear of your experience with us. We look forward to seeing you on your next visit.
June 03, 2021
Great staff, In trying times it very difficult to please every one. They try that's all you can ask thank you. special thanks to Jessica, always with a smile.
Written By: James M
Hi James. We really appreciate the 4 stars. Thank you! We will be sure to pass along your kind words to Jessica too. Please let us know what we can do next time to make it a 5 star experience for you.
June 03, 2021
What's the point of a bumper to bumper warranty that covers only certain issues or parts and doesn't cover other parts. When I purchase my vehicle, I was promised a comprehensive manufacturer's warranty that covers pretty much everything. It doesn't cover many things. I think it's cheap for a dealership to not cover that. Definitely will be going elsewhere for my next car and will be trading in and getting rid of my current vehicle.
Written By: Tuk S
Hello Tuk. We take our customer feedback and experience very seriously. That being said, we are disappointed to here that you were not made aware of the limitations of the Hyundai warranty. Unfortunately we are unable to locate your name within our database. Is it possible that your vehicle was purchased using a different name? We would very much like to discuss this matter with you if you are so inclined. Please feel free to reach out to our General Manager, Richard Eccleston at 204-269-5555 to discuss further.
June 02, 2021
Very courteous service rep and fast service. Good Job!
Written By: olayinka g
Hi Olayinka. Thank you so much for your 5 star review and kind words. It pleases us greatly to hear of your experience with us. We look forward to seeing you on your next visit.
June 01, 2021
Poor customer service. Booked appointment but still have to wait in the line! Long waiting time for getting your vehicle serviced. They don't give a timing for pick up. Don't even give you update. They don't even offer a ride when your vehicle is being serviced. Super expensive oil change service. Charge you a lot for what's called warranty service inspection. Charge $100 only for diagnosis. I would give a zero star if I could!
Written By: Abbass J
Hello Mr. Kang. Thank you for taking the time to leave us this. We take our customer experience and feedback very seriously. That being said, it is unfortunate that your experience with us was not satisfactory. We appreciate you having made an appointment for your vehicle and understand that waiting in line can be inconvenient, but given the current COVID situation, we are having to limit the number of customers that can be inside our service drive thru at any one time. Unfortunately, we cannot control when customers arrive for their appointments and sometimes that results in having to wait a few minutes more than anticipated. After speaking with Debbie, your service advisor, my understanding is that multiple updates were provided to you via telephone as to the status of your repairs. During your call with our appointment coordinator, he stated a couple of time that you would need to make arrangements for a ride with a family member or friend, which you acknowledged on the call. Also, Debbie did offer you the option for a rental vehicle at our discounted rate which you declined. As for the price of our oil changes, they are on par, if not less, than local service centres here in the city. In your case, you had agreed to a Service 3, which is a more in-depth service which does include an oil change among a number of other services. We do have to charge for diagnostics to cover the technician's time, however, if during the inspection the repairs are deemed warrantable, typically your diagnostic charge will be waived. If you would like to discuss this further with our Service Manager, Damien Lavallee, in hopes of coming to a mutually agreeable resolution to this matter, please feel to contact him at 204-269-5555.
May 18, 2021
Written By: Rick W
Hi Rick. Thank you for leaving us 4 stars! We greatly appreciate it. Please let us know what we can do next time to make it a 5 star experience for you. Have a great day.
May 15, 2021
I was very disappointed with their service. For me, safety always matters and I usually spent a lot money for safety checkup on my car on regular basis at Hyundai Murray. What happened to me was that the air in the one of tires was leaking while I was on the highway. So, I have to put air into the tire every 20 mins until I arrive in Winnipeg. On the next day, I went to the service department to figure out what the problem was on my tire. Air could leak through tire or rim, so I asked them to check both. Also, I was planning to buy new rims and new summer tires if it is necessary. After 10min, what I heard was that they couldn't fine any problem on the tire and air is not leaking at all and everything is fine. I was shocked when I heard that because I could even hear air leaking sounds from the tire all the time even after their check up. I then just came back home, and I was so upset when seeing the tire with no air after parking at home. I consider myself as a loyal customer to Hyundai Murray and I lavished money at this location because they have been giving me a lot of trust with the best service. Now, I'm afraid to say that I'm not anymore. Plus, around 2 years ago, one of the workers there cracked the windshield on my car during service by mistake. There was no crack at all on the windshield and even Jessica confirmed it by walking and looking around my car before the service begins, confirming that no glass cracked. I found the crack when picking up my car and the crack was approximately 20cm. At that time, I did not complain it at all because we all make mistakes. I spent my own $500 to replace it to the new windshield and no problem with that. But, I am beyond forbearance this time.
Written By: David C
Hello David. Thank you for leaving us your feedback. We take our customer experience and reviews very seriously. That being said, our Service Manager, Damien Lavallee would very much like to discuss your recent visit us. Please feel free to email him at dlavallee@murrayhyundai.ca or call him at 204-269-5555. We apologize that your experience was less than satisfactory and hope that we can resolve things with you.
May 07, 2021
I have had several recent service experiences for my Hyundai Sonata and want to express a special extra thank you to JESSICA for her incredible service. She is always friendly, approachable, a good listener, highly competent, resourceful and an absolute pleasure to deal with. My interactions with her have always been super positive. It will keep me coming back to Murray Hyundai for service.
Written By: Ellen B
Hi Ellen. Thank you so much for taking the time to leave us your review and for the 5 stars! It pleases us greatly to hear of your experience with us. We will be sure to pass along your kind words to Jessica too. We look forward to seeing you on your next visit.
May 07, 2021
Written By: Zoey
Good morning Zoey. Because we take our customer experience and feedback very seriously, would you mind sharing with us the reason for your two star review? If you'd be more comfortable emailing, please feel free to send an email to our Marketing Manager at wclisby@murrayhyundai.ca. We look forward to hearing from you and working to resolve any issue you may have.
April 24, 2021
The sales staff at this dealer are terrific.
Written By: Rob J
Hi Rob. Thank you very much for leaving us your review and for the 5 stars! We greatly appreciate it!
