Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1322 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
June 10, 2020
On may 6th brought my vehical in for service in my power window. First they forgot or lost the appointment I made a week in advance. Call for an update around 3 and was told my car was just brought in the shop. Get off work at 4 get a ride there and call again for an update and was told the issue might be electrical and the tech is still looking into the issue. I asked to and confirm my car is being worked on this moment and the door panel is off and was told yes. I asked how is that possible when I was standing outside the dealership next to my car looking in the window?. They were gonna charge me 230 bucks for the diagnostic they never performed. I filed a complaint with Volkswagen Canada and the service department is now trying to claiming they were confused which car was in the shop, so now I have the Better Business Beaure involved. Be careful if you bring your vehical here for service. EDIT: I'm editing this review to just clarify a few things to the owner response. The service manager did offer to perform the work the following day (at my cost) and the offer of a loaner could not be accepted because for personal reasons I do not have a credit card and therefore could not accept the vehical because they needed a card in case of tickets obtained. The issue of my review was not that the work was not done it was being lied to but the work being done. If it was a more common issue such as break replacement I can see multiply cars being in at the same time for the same work, but an issue with the power window is not a common issue so I find it harder to believe. I'm not looking to gain anything from this and I would honestly rather resolve the issue with the owner rather then going though other channels.
Written By: Scott M
We appreciate your feedback, Scott. We certainly apologize for your experience here. There was an error, and while our service team thought your vehicle went through the shop, and completed paperwork, it had not. Our service manager, Louis, apologized to you personally, and offered to repair your car the next day, and provide you with a loaner vehicle in the interim. It appears that you chose not to do this. Again, our apologies.
June 10, 2020
On may 6th brought my vehical in for service in my power window. First they forgot or lost the appointment I made a week in advance. Call for an update around 3 and was told my car was just brought in the shop. Get off work at 4 get a ride there and call again for an update and was told the issue might be electrical and the tech is still looking into the issue. I asked to and confirm my car is being worked on this moment and the door panel is off and was told yes. I asked how is that possible when I was standing outside the dealership next to my car looking in the window?. They were gonna charge me 230 bucks for the diagnostic they never performed. I filed a complaint with Volkswagen Canada and the service department is now trying to claiming they were confused which car was in the shop, so now I have the Better Business Beaure involved. Be careful if you bring your vehical here for service. EDIT: I'm editing this review to just clarify a few things to the owner response. The service manager did offer to perform the work the following day (at my cost) and the offer of a loaner could not be accepted because for personal reasons I do not have a credit card and therefore could not accept the vehical because they needed a card in case of tickets obtained. The issue of my review was not that the work was not done it was being lied to but the work being done. If it was a more common issue such as break replacement I can see multiply cars being in at the same time for the same work, but an issue with the power window is not a common issue so I find it harder to believe. I'm not looking to gain anything from this and I would honestly rather resolve the issue with the owner rather then going though other channels.
Written By: Scott M
We appreciate your feedback, Scott. We certainly apologize for your experience here. There was an error, and while our service team thought your vehicle went through the shop, and completed paperwork, it had not. Our service manager, Louis, apologized to you personally, and offered to repair your car the next day, and provide you with a loaner vehicle in the interim. It appears that you chose not to do this. Again, our apologies.
June 10, 2020
Recently purchased my first car. The Bytek staff were super helpful and patient (especially Andrew and Jennifer). I had a great experience and highly recommend Bytek Volkswagen.
Written By: Najma A
Hi Najma! Thank you so much for your kind words! Enjoy your Jetta, and we're looking forward to seeing you soon for service!
June 10, 2020
Recently purchased my first car. The Bytek staff were super helpful and patient (especially Andrew and Jennifer). I had a great experience and highly recommend Bytek Volkswagen.
Written By: Najma A
Hi Najma! Thank you so much for your kind words! Enjoy your Jetta, and we're looking forward to seeing you soon for service!
June 06, 2020
Service department need to go on a course on how to interact with people, we are not robots, if I have a choice I will not go back there.
Written By: Luc S
We're sorry to hear that you did not enjoy your service visit, Luc. Our service manager, Louis Belanger, would certainly be happy to hear about your experience, and hopefully we can improve going forward
June 06, 2020
Service department need to go on a course on how to interact with people, we are not robots, if I have a choice I will not go back there.
Written By: Luc S
We're sorry to hear that you did not enjoy your service visit, Luc. Our service manager, Louis Belanger, would certainly be happy to hear about your experience, and hopefully we can improve going forward
June 05, 2020
The guys at the bytek collision center and Rawad provided fantastic service. We had some rust to fix on my VW golf and it came back looking brand new. Could not recommend them more. If you are thinking about purchasing or getting vw work please do yourself a favor and go to Bytek and avoid myers.
Written By: Michael H
Thanks, Michael! Rawad is certainly fantastic, and we're glad that you're spreading the word about our Collision Repair Centre
June 03, 2020
Written By: Cynthia L
THank you for all those stars, Cynthia!
June 03, 2020
Written By: Cynthia L
THank you for all those stars, Cynthia!
June 03, 2020
Written By: Glen B
WOnderful! Thanks, Glen!
