Saskatoon Motor Products
715 Circle Dr E , Saskatoon, SK, S7K 0V1
Member since July 03, 2014
715 Circle Dr E Saskatoon SK S7K 0V1Overall Score
Saskatoon Motor Products4468 Reviews
1305Review Ratings Breakdown
Consumer Reviews
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I liked being informed as the maintenance progressed.
September 19, 2014
I was kept in well informed as the work progressed. I am very pleased with my decision to try SMP after not having a great experience at a competitiors shop.
Written By: ROB
Thank you for your review Rob!
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Awesome
September 15, 2014
Went in and got recommended a car that I loved and was close to my price range. I ended up purchasing it that day. I feel as if I got a good deal and was helped by great people.
Written By: Jessica
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Could have been much better
September 13, 2014
The definite pluses that might make me repeat the experience are: the van was readily available on the lot having just come off being used as a fleet vehicle. It had approximately 20,000 km, which was pretty low mileage. The definite negatives which left a bad taste in my mouth and would make me not want to repeat the experience are: An exact purchase price was not initially disclosed either verbally, and especially not in writing. I was told it would be in the “low thirties.” It ended up being $32,700. The other board member who accompanied me said $31,100 had been mentioned in one of our discussions, although she didn’t insist on this. An actual interest rate was also not disclosed until I pressed for it prior to coming over to pick up the vehicle. We should have had both the purchase price and interest rate in writing at our first meeting, and prior to deciding to buy the vehicle. But I hadn’t bought a used vehicle in almost twenty years, and wasn’t up on my game. Having something in writing would have eliminated this uncertainty. When we went to sign the papers, the business manager we had dealt with the previous day was away for the weekend; he had said he'd be away; it took a long while for his substitute to find the documents, as they had recently moved offices. He wasn’t quite up to speed either, insisting that only one signature was needed even though we repeatedly told him that our corporate bylaws required two signatures. Two weeks later SMP called to tell us that a second signature was required, necessitating another signatory to drive out there to sign papers that should have been signed in the first place. Before driving away in the van, I noticed that the tank was only half full. I thought it was customary for vehicles especially from a dealership to be sold with full tanks. I brought this up and the tank was filled. But I could have driven off without looking, and be out $60 or more. A week after purchasing the vehicle I noticed that the front tires were practically bald, and will need to be changed before winter. While I had looked at the rear tires, which were ‘newer’, I hadn’t looked at the front. I assumed they’d be the same as the rear tires. Yes, it’s my fault for not closely inspecting the vehicle prior to buying. But like I said I haven’t bought a used vehicle in close to 20 years; we urgently needed one, and this was available. Yes, the flowers were nice touch, but I trade them in a heartbeat for full disclosure, newer tires, and a full tank. I won’t be back anytime soon, nor would I recommend SMP to anyone without first telling them my experience.
Written By: John
Hi John, We appreciate your concerns. As you have mentioned, we did inform you that the vehicle was going to be in the low thirties, which it ended up being. The interest rate was unable to be determined as the vehicle was purchased as a company and not an individual – with company interest rates, it is difficult to “set in stone” what it will be before submitting it to the bank. We apologize for the mix up with the business managers – that was unfortunate and unacceptable on our end; we have learned from that situation. In response to your concern with the half full talk, we don’t fill any tanks when they are purchased, but like you mentioned, we were able to compromise and fill your tank. As for your tires, nothing was hidden from you. All of our vehicles are fully inspected, and your vehicle passed the inspection. When the time comes to replace the tires, please come and see us and we can help you out and give you a deal on new tires. While we’re disappointed that you've stated that you will not be returning, we hope that with this reply we have explained some things. If you would like to meet face-to-face to discuss your experience, we are more than willing to do so.
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cindy huncak
September 12, 2014
I"m always impressed with the service .everyone is polite and ready to help you.
Written By: CINDY
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Jim Reid
September 11, 2014
I was impressed with the promptness of my initial request for an appointment. I also liked the care I received when I arrived and I was glad that my work was done in record time. Thanks very much.
Written By: JIM
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very polite and efficient, great service
September 11, 2014
Very respectful in dealing with us and focused on the job to be done, it was done in good time and called when finished early.
Written By: SHIRLEY &
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collin keet
September 10, 2014
Service guy was great. Wouldnt buy a chev from there again though.
Written By: COLLIN
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Very efficient and gave me a great smile first thing in the morning.
September 10, 2014
She was very efficient and gave me a great smile early in the morning. She also advised me for the work that needed to be done.
Written By: CHERYL-LYNN
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It was my wife's car and Doug still treated me like a king
September 10, 2014
I was greeted by Doug like an old friend. He made me feel special and that he was doing his all for me. I was hooked up with a great driver for a shuttle ride home and it was neat. Doug then called with the dreaded news "Small leak on your transmission oil pump. We should really che3ck into it". Long story short, I was set up with a new appointment and then set up with a service appointment for my Colorado. Yes, I know, I bought it at Sherwood, but we learn quickly, and will not go back there. Doug is our man.............
Written By: ELAINE &
Happy to hear that he takes such good care of you and your vehicle. Thank you very much for your great review!
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Rebecca did a good job. No issues with the service.
September 10, 2014
The service department has always provided good work. I rate 4 out of 5 because of my general disapointement with the vehicle. Costly repairs just as warranty expires and poor quality engine. I have a 1955 Ford that uses less oil.
Written By: THELMER
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