Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus685 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 10, 2020
Written By: Saber N
Saber, thank you for the 5-star rating!
March 05, 2020
I had my battery die on Monday night. I thought it was a warranty issue and asked to have an appointment to check my battery. I was told by the service staff at 7:30 a.m., Brad, to call Sharkey's towing which I found out later works in Stittsville. Therefore, 2 hours later, I was finally able to get my battery boosted and drove into the dealership. When I got there, Brad rushed me into signing something which had 2 pages of items. I was rushed and stressed out from waiting for the tow truck all morning. He said that they would do a service on my car and didn't explain all of the details. I signed the first page and told him that I didn't need an oil change, turns out that I did (after going to another service centre). He didn't give me a chance to read the 2nd page, which I DIDN'T sign. I got a call later from Brad to have a few extra items fixed which the prices were way too expensive. I told him I'd think about it and left a vm later to say I didn't want those things done. I spoke with Maggie who I relayed that I didn't want the new items and then she asked me if I still wanted the preapproved items done still, which she didn't list out for me. I said yes. I came to pick up my car and got a whopping $810 bill! I was shocked and when I said that I didn't sign the second page, she told me that I didn't need to sign it, only the 1st page. I don't know much about cars and yes I'm sure my ignorance was obvious. I'm very disappointed by how I was swindled into getting my transmission fluid replace for $151. I don't think I'll be coming back to get servicing here again as they seem to take advantageous of people who are stressed and rushed and it doesn't seem like a very transparent process of what is going to be done to your car and how much it'll cost.
Written By: Anna K
Hey Anna, Thank you for your feedback and for discussing this issue when I called you. I'm pleased that our business relationship will continue into the future. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com www.tonygraham.com
February 29, 2020
Scotty Kilmer told me to buy a rx 350 here
Written By: Michael z
Hey Michael, Thanks for the 5-star rating! Hat tip to Scotty for the recommendation. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
February 29, 2020
Scotty Kilmer told me to buy a rx 350 here
Written By: Michael z
Hey Michael, Thanks for the 5-star rating! Hat tip to Scotty for the recommendation. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
February 16, 2020
Written By: Alex G
Hi Alex, Thank you for your review. I responded to your son's review two weeks ago hoping for some more details as to your experience at our store; I have yet to hear anything. Can you please reach out to me with more information so we can improve in the future. Thank you, Thomas O'Keefe General Manager Tony Graham Lexus 613.225.2223
February 16, 2020
Written By: Alex G
Hi Alex, Thank you for your review. I responded to your son's review two weeks ago hoping for some more details as to your experience at our store; I have yet to hear anything. Can you please reach out to me with more information so we can improve in the future. Thank you, Thomas O'Keefe General Manager Tony Graham Lexus 613.225.2223
February 09, 2020
Written By: Carlos B
Hey Carlos, Thank you for the rating, if there is anything we can do to earn that 5th star please feel free to let me know. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
February 09, 2020
Written By: Carlos B
Hey Carlos, Thank you for the rating, if there is anything we can do to earn that 5th star please feel free to let me know. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
February 05, 2020
Written By: Fred W
Hey Fred, Thank you so much for the 5 star rating. I am glad you had a pleasant experience at Tony Graham Lexus. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
February 02, 2020
Buying my UX from Tony Graham Lexus was a wonderful experience. Dwayne, Moe, and Jim were all very professional, and friendly. Dwayne truly treated us like family and helped us understand all the options available to us. The whole experience was stress free. Great service!
Written By: Lee p
Hey Lee, Thank you so much for the 5 star rating. I am glad you had a pleasant experience at Tony Graham Lexus. Congratulations on your new UX and welcome to the Tony Graham family. Sincerely, Neil Donnelly Vice President Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
