Roy Nichols Motors Ltd

November 22, 2024

$110 and 1 hour 20 mins wait for a standard oil change. Not a good experience.

Written By: Sheldon D

November 18, 2024

I recently purchased a 2024 equinox EV. After owning the car for about a week I noticed several paint defects around the car such as bumps/contamination underneath the paint. I also noticed how horrendous the orange peel was throughout the car. I took it to Roy Nichols body shop where the manager looked at the issues I was seeing. He agreed that they needed to be fixed and that the orange peel was especially bad compared to other vehicles on the lot. I was informed the service manager needs to ok it before they could proceed. The service manager tried to tell me originally that if I wanted help I needed to go to the dealership I bought it from, that it is their responsibility to do a pre sale inspection. He then agreed to fix the issues under the paint however repeated several times that it wouldn't look as good as the factory paint. He refused to fix any orange peel and said that is just GM's standard of quality and they will not fix it. When I asked if it could be escalated he said they will just tell me the same thing. When I said I wasn't happy with that answer he kept repeating "what do you want me to do". I said to call someone that can escalate this issue, his response to that was "who do you want me to call". I feel he was being extremely arrogant and unwilling to help. I then went to nurse another dealer in Whitby. I told them the same thing and what the service manager at Roy Nichols said and the way I was treated. Right away nurse escalated my issues to the district manager, and less then a week later reached out to inform me they were repainting my whole car as the paint was not up to GM's quality and would also fix the orange peel. They also apologized for how I was treated at Roy Nichols. I then decided to give Roy Nichols the benefit of the doubt and bring them the car again when I was having another issue with the wipers were hitting each other and the driver's side was leaving a large gap. When I got the car back the trim piece under the wipers was not re installed correctly. Had to wait for them to fix it after I pointed it out to them and then when I went to leave after they fixed there was white lithium grease all over the inside of my door panel. Once again I gave them another opportunity to prove their service and brought the car in for a 3rd time for my driver's seat, seemed loose causing it to rock and shift and make a clicking noise. I was told to come at 8am so that my car would be first in and we could avoid getting me a rental as I had to work in the afternoon. They didn't take my car until 9:30am. Then around 10:30 they came and told me that the technician inspected the seat and their conclusion was that the issues I am experiencing are "normal". I then argued that I've had many cars and it is not normal for my seat shift and make loud noises while driving. They then said they could order a seat base as a "shot in the dark" and that they were not sure it would do anything, also it wouldn't come until January or later. Going forward I will not deal any further with Roy Nichols nor will I refer anyone to deal with Roy Nichols as customer service is not their #1 concern. I would suggest to anyone reading this comment to seek out other dealers in the area to avoid any aggravation as I have experienced repeatedly with Roy Nichols.

Written By: Lorenzo D

November 13, 2024

Guy helped us to purchase our new Chevrolet Trax and we are so grateful! He was very informative, friendly and supportive with every question we had. Guy and his team made us feel welcomed, respected, valued and appreciated. We recommend purchasing your next vehicle with Guy and his incredible team at Roy Nichols! Thanks again!

Written By: KRISTEN S

November 10, 2024

Had an accident in a parking lot when someone backed into me. Roy Nichol’s did an excellent repair and my vehicle is as good as new! Thanks again!

Written By: Julia L

November 04, 2024

I had the most outstanding experience here. Daniel, Lori and their team went above and beyond to accommodate me and help me fix up my car. This place does customer service right! They’ve earned my business going forward for all service needs

Written By: Jessie W

November 01, 2024

Written By: Bob M

November 01, 2024

Written By: Julie M

October 31, 2024

Bought a brand new Trailblazer recently from here. Both Guy and Alan were great to deal with, thorough, and very low pressure.

Written By: Aaron N

October 27, 2024

Great experience. Jeff was awesome. Would recommend this dealership.

Written By: Judy S

October 23, 2024

Written By: Alexander M