Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1199 Reviews
400Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 18, 2021
Written By: Bashar A
Thank you for the 5 stars! We love getting feedback from our customers and super happy that we exceeded your expectations.
April 13, 2021
My wife and I were very excited when we purchased the SQ5 last year. We also purchased a bumper to bumper extended warranty as repair cost can be expensive. This is the first warranty claim I’ve made with Audi or any other auto manufacture in several years. If this is a sign of things to come from Audi it will not be a pleasant experience. The steering wheel adjustment switch failed and wouldn’t allow us to adjust the steering wheel. I was told that the switch was repaired and not replaced. The service manager assumed that it may have been struck by someone entering or existing the vehicle. There wasn’t any indication that the switch was struck in any way but the manager explained that Audi warranty would not cover that cost as they didn’t have any proof that the switch was defective. Mechanical components can and do fail internally without any external indication. The steering wheel adjustment switch is located in a channel that protects the switch from being struck directly. My concern with this incorrect assessment/assumption is that when it does fail again I will be told that it will not be covered under warranty and that I would have to pay for my steering column to be disassembled in order to replace the defective switch at a significantly higher cost. The service manager was unable to provide proof to me that the switch was damaged by someone entering or leaving the vehicle. I find ironic that the service department is more concerned with providing proof of a defect to the factory than a customer. I believe Audi service has their priority wrong. My concern is that Audi service will try to pass the blame on to customers without any supporting proof. This is completely unacceptable. One final note about our Audi experience. This google review is in lieu of the Audi review I tried to complete in detail for this very specific service request but didn’t go through to Audi as there was a server error message when I submitted. I didn’t want to waste anymore time with the Audi survey as the server could fail again. Server errors have happened in the past with Audi like the time I tried to setup Audi connect and was told by Audi to keep trying until it connects. Eventually after several attempts Audi confirmed that they had to perform something at their end in order to activate Audi connect.
Written By: Edy C
We appreciate the feedback we get from our customers and take them very seriously. In reviewing your review and the facts of the service file, we disagree with your assessment. As part of protocol, we took pictures of the steering wheel adjustment switch that you described, as you came in for service. The picture shows the switch pushed in and angled downward. It was clearly stuck in place. We then carried out remedial work, first with a view of restoring the operation of the current switch. Good news is we were successful and your steering wheel column adjustment switch is now in its proper position and fully operational. If the switch had been damaged beyond our capacity to restore its usage, a replacement part would not have been covered under warranty, as given the way it was brought to us. It would not be considered as a defect of the part, but rather usage. If you would like to further discuss please reach out to General Manager, Francois at 613-723-1221 or by email at fguimont@audiwestottawa.ca
very proffesional
April 04, 2021
Really liked the service and found that we could respect each other. Came threw with a very pleasant experience overall. Was just a little disappointed that I never got my second key for my new car. When I traded in my used car I thought that I had both keys but only had one. I thought that they might at least give me the second key to my new A6 with the money I paid but It was like that didn't matter no second key for my used Honda no new key. Other than that I really liked my experience. I will be back I think but will make sure I get both keys to a new car. I did say I would pay for the second key but no one responded back to me for how much or when I could get it.
Written By: Thomas
Hi Thomas, We appreciate you taking the time to send us this message and Five Star Review. We are very happy to hear you enjoyed your experience overall and want to congratulate you again on purchasing your new Audi A6! We look forward to continuing to do business with you in the future. Sincerely; Your Team at Audi West Ottawa
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April 02, 2021
Written By: Jacques P
Thank you for the 5stars! We love to hear from our customers and how we did. We are happy to see that your most recent visit was complete satisfied! Thank you for sharing and stay safe!
March 31, 2021
Written By: Jim F
Thank you for the 5stars! We are super happy to see your most recent experience at Audi West Ottawa was exceptional. Stay safe and thank you for sharing!
Outstanding service and unparalleled product!
March 30, 2021
Zel, Elmira and the entire crew provided an outstanding service from the initial test drive up to vehicle delivery. The red bow rapped delivery was a very nice touch. Thank you Audi West Ottawa!
Written By: Eric
Hi Eric, As we pride ourselves on going above and beyond for our clients we are thrilled to hear you had an outstanding experience! We love celebrating with our clients and appreciate the five start review and recognition of our small details. We look forward to continuing to do business with you in the future. Enjoy your new Audi and everywhere it takes you! Sincerely; Your Team at Audi West Ottawa
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March 30, 2021
Customer of 16 years. No more. Couldn't get a quote when I called... too busy, and they close in 8 minutes... yeah. Get #Rekt 1. Edit your business hours on Google... 2. Hire enough competent people to get through tire season. 3. Make the time for clients who are supposed to matter. Unless you're ok discriminating between your clients. 4. I guess buying cars and spending money with Mark motors means nothing anymore... like It used to. That's too bad I was looking at another s4... 100% going to another dealership. The owners should be ashamed of this travesty.
Written By: Manu C
We are really sorry to hear about your experience and trust that we never want you to feel that you are not an important customer to Audi West Ottawa or the Mark Motors group. The google hours posted are our sales hours. Unfortunately, we have to choose either our sales hours or our service hours to list and understand that this can be frustrating for our customers. We have already raised this with them and waiting to see what can be done. In the mean time, we would like the opportunity to speak with you and make this right. The General Manager, Francois is more than happy to take this on. He can be reached at fguimont@audiwestottawa.ca or by phone at 613-723-1221. We truly apologize for all of this.
March 30, 2021
Written By: Justin H
Thank you for the 5stars! We are super happy that we exceeded your expectations on your last visit at Audi West Ottawa. Enjoy the roads and stay safe!
good
March 30, 2021
David Li given me a great price, great talk and great service. I had a positive experience. Love it so much
Written By: Yunlong
Hi Yunlong, We appreciate the five star review and are so happy to hear you had a positive experience with David Li. We hope you enjoy your new Audi and everywhere it takes you. Sincerely; Your Team at Audi West Ottawa
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March 30, 2021
Thank you to the HuntClub Location for squeezing me in during the busy season, and providing great service. 5 stars
Written By: Lorne K
Thank you for the 5stars! We are really happy to hear that we exceeded your expectations on your last service visit. Thank you for sharing! Stay safe
