Bytek Automobiles Inc. VW

April 23, 2019

I was waiting with my friend who was getting their car repaired and the service people are the best we have have ever dealt with but while seating in the waiting area there was this smell, it was nauseating. We had to leave the area and get fresh air.

Written By: Mark A

April 17, 2019

Great

Written By: MARK T

April 16, 2019

Written By: Robert G

April 16, 2019

Written By: Robert G

April 12, 2019

When I was BUYING a car, they were great. Thereafter.... They've been a shining example of how NOT to provide customer service. I leased a brand new Golf GTI from them a month ago. When I picked it up, the rear rotor was rusted. I didn't notice until the next day, at which point I assumed the rust would go away with a little braking. It didn't. I emailed and was told to bring it in and they would see whether it was covered by the warranty. Not what I wanted to hear with a brand new car. I brought it in, with a 10:00 appointment. When I got there I was told they would "see if they could squeeze me in, since I had an appointment". That's not how appointments work. At 11:15 my car was still on the lot. At 11:45 the mechanic called me into the garage to discuss the issue. The first thing he said was "how long did you let it sit for?" I didn't, but thanks for blaming me. Since they didn't have a caliper in stock, I was told I would have to come back. An hour later my car was finally ready. In the end I waited three hours for a tire change, with an appointment. As soon as I drove off the lot, I got a low pressure warning on the front left tire, because it wasn't fully inflated. When I sent them a detailed email, explaining all the above and expressing my disappointment, I received no reply whatsoever. Attempted phone calls always lead to a voicemail. These people do not care one bit. They want the sale and once they've got it, they have no interest in offering any type of customer service whatsoever. I chose this dealership because they were the highest rated in Ottawa. After my experience I'm dumbfounded as to how that's possible. They're now in my top five all-time worst customer service experiences. In fairness, the guy at the parts counter was great, but friendly banter when buying floor mats isn't enough to make up for all their other failures.

Written By: Antoine G

April 12, 2019

When I was BUYING a car, they were great. Thereafter.... They've been a shining example of how NOT to provide customer service. I leased a brand new Golf GTI from them a month ago. When I picked it up, the rear rotor was rusted. I didn't notice until the next day, at which point I assumed the rust would go away with a little braking. It didn't. I emailed and was told to bring it in and they would see whether it was covered by the warranty. Not what I wanted to hear with a brand new car. I brought it in, with a 10:00 appointment. When I got there I was told they would "see if they could squeeze me in, since I had an appointment". That's not how appointments work. At 11:15 my car was still on the lot. At 11:45 the mechanic called me into the garage to discuss the issue. The first thing he said was "how long did you let it sit for?" I didn't, but thanks for blaming me. Since they didn't have a caliper in stock, I was told I would have to come back. An hour later my car was finally ready. In the end I waited three hours for a tire change, with an appointment. As soon as I drove off the lot, I got a low pressure warning on the front left tire, because it wasn't fully inflated. When I sent them a detailed email, explaining all the above and expressing my disappointment, I received no reply whatsoever. Attempted phone calls always lead to a voicemail. These people do not care one bit. They want the sale and once they've got it, they have no interest in offering any type of customer service whatsoever. I chose this dealership because they were the highest rated in Ottawa. After my experience I'm dumbfounded as to how that's possible. They're now in my top five all-time worst customer service experiences. In fairness, the guy at the parts counter was great, but friendly banter when buying floor mats isn't enough to make up for all their other failures.

Written By: Antoine G

April 12, 2019

Great service. Andrew Q. was awesome.

Written By: Jess F

April 12, 2019

Great service. Andrew Q. was awesome.

Written By: Jess F

April 12, 2019

Written By: Melanie C

April 12, 2019

Written By: Melanie C