Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 29, 2019
I'd sooner bring my car here than Winnipeg Hyundai, but still haven't received the best service. Fowler Hyundai in Brandon will actually take care of you and do what needs to be done.
Written By: Jesse S
Updated November 14, 2019. Hi Jesse. Unfortunately we have not heard back from you regarding your concerns. Our Service Manager, Damien Lavallee, has made several attempts to contact you to discuss this matter in hopes of coming to a resolution. Resolving your concerns is important to us and we can only assume that it is important to you as well. If you would care to reach out to Damien he can reached at 204-269-5555 or alternatively via email at dlavallee@murrayhyundai.ca ------------------------------------------------------------------------------------- Hi Jesse. Thank you for taking the time to leave us your review. My name is Wade and I'm the Marketing Manager here at Murray Hyundai Winnipeg. We take our customer's feedback very seriously. Would you mind sharing your experience with me in greater detail so that we can understand more clearly how we could have possibly made your recent service with us a better one for you? If you would be more comfortable messaging me privately, please feel free to email me at wclisby@murrayhyundai.ca. I look forward to hearing back from you at your earliest convenience.
October 29, 2019
I'd sooner bring my car here than Winnipeg Hyundai, but still haven't received the best service. Fowler Hyundai in Brandon will actually take care of you and do what needs to be done.
Written By: Jesse S
Updated November 14, 2019. Hi Jesse. Unfortunately we have not heard back from you regarding your concerns. Our Service Manager, Damien Lavallee, has made several attempts to contact you to discuss this matter in hopes of coming to a resolution. Resolving your concerns is important to us and we can only assume that it is important to you as well. If you would care to reach out to Damien he can reached at 204-269-5555 or alternatively via email at dlavallee@murrayhyundai.ca ------------------------------------------------------------------------------------- Hi Jesse. Thank you for taking the time to leave us your review. My name is Wade and I'm the Marketing Manager here at Murray Hyundai Winnipeg. We take our customer's feedback very seriously. Would you mind sharing your experience with me in greater detail so that we can understand more clearly how we could have possibly made your recent service with us a better one for you? If you would be more comfortable messaging me privately, please feel free to email me at wclisby@murrayhyundai.ca. I look forward to hearing back from you at your earliest convenience.
October 19, 2019
Extremely worst customer service through service department ladies. It was not just one time but it is repeatedly. I called to Murray Hyundai for premium car wash and got reply that you come as walk-in. You don't need to book an appointment for car wash. I was planning for premium car wash and mean time look for new Santa Fe XL. When I reached there, I came in contact with really rude service department lady. I asked for premium car wash. She said, you have to book an appointment. I told her that I just called 30 min before to confirm for walk-in and if you are really busy then I can wait for an hour or little more. But, she don't want to take my car for car wash. I was getting a feeling into her words that - don't come for such a small work. If you want to spend money for major service then only come. She replied me that wait I can check, you just wait here at my desk at left side middle desk. After 15 min, she came back and told me that may be call center lady was in training and don't know how to deal with car wash. Sorry, we can't take your car. I requested her politely to book an appointment for car wash at any week days after 3 pm or Saturday any time. She got my weakness that I am working weekdays. So, she replied me that I can book you any week days at 10 am. I can't take you on Saturday and weekday after 3 pm because we are busy during these time. You may take off from your work if you want to do car wash here. I requested again to find any other way. She told me that this is the only way to come at 10 am or forget it. I feel so unprofessional customer service and I walked out. This was my 2nd bad experience at Murray Hyundai. Earlier I spend $800 to fix an unusual voice coming from my trunk of Elantra. After I got my vehicle, the noise was still there. I went beck to look for it. They just told me without looking into that the noise is not preventable. I was not satisfied and went to Focus Hyundai at Regent for second opinion. They told me to wait for 30 min to look into that. They offered me a great customer service to look into new technology in their latest vehicles. They give me estimate for only $175 to fix that noise issue. Surprisingly, the noise went off after replacing a part and never came back since last 8 months. Anyways, I may not look again in service department of Murray Hyundai after these 2 incidents. I don't know about other departments like sales or parts. According to other's review, it looks like other departments are good except service department.
Written By: Rajendra P
Hello Mr. Patel. I completely understand your frustrations. I’m sure if I were you I would also feel the same way. After speaking with our staff members about what happened, there seems to have been some miscommunication as to the availability of our car wash services that day when you called. Unfortunately, because we are not a full car detailing business, we are unable to make appointments for car washes like with a dedicated car wash/detail service. When you called to inquire about having your car washed there may have been openings, but at any given moment, customers that have had their vehicles in for servicing can have their vehicles brought into our car wash bays after their vehicle has been serviced prior to picking it up. There is really no way to predict to any degree of certainty the availability of our car wash bays. Our Service staff did try their best to accomodate you when you arrived, even though they were trying to tend to other customers that had arrived before you at that same time. Because we tend to get quite busy in the car wash with our service customer’s vehicles, it is very difficult to schedule appointments on Saturdays or weekdays from 3PM onward. Our staff did try to find a solution for you by recommending some times during our off-peak hours to book an appointment during the week, but unfortunately that was not convenient for you. We understand that your wanting to have your car washed immediately that day was probably very important to you, but unfortunately, we were not in a position to accommodate you ahead of our existing service customers who had already been waiting for their vehicles. With regards to your $800 repair bill on your Elantra, might that vehicle be under a different name? I was unable to find your name in our system to investigate this further for you. Is there a chance that you may have taken it to one of the other three Hyundai stores here in Winnipeg? Because I am unable to find your Elantra under your name in our system it is a challenge to address this particular concern. If your Elantra could be under a different name, please let me know so that I may have the opportunity to investigate this in more detail for you. If you would like to discuss any of this with our Service Manager, he would be most receptive to chatting with you. His name is Damien Lavalle and can be reached via phone at 204-269-5555 or email dlavallee@murrayhyundai.ca ---------------------------------------------------------- Hello Rajendra. My name is Wade and I'm the Marketing Manager here at Murray Hyundai Winnipeg. Thank you for taking the time to leave this. We take our customer's experience very seriously. Please let me look into this further and I will get back to you about this.
October 19, 2019
Extremely worst customer service through service department ladies. It was not just one time but it is repeatedly. I called to Murray Hyundai for premium car wash and got reply that you come as walk-in. You don't need to book an appointment for car wash. I was planning for premium car wash and mean time look for new Santa Fe XL. When I reached there, I came in contact with really rude service department lady. I asked for premium car wash. She said, you have to book an appointment. I told her that I just called 30 min before to confirm for walk-in and if you are really busy then I can wait for an hour or little more. But, she don't want to take my car for car wash. I was getting a feeling into her words that - don't come for such a small work. If you want to spend money for major service then only come. She replied me that wait I can check, you just wait here at my desk at left side middle desk. After 15 min, she came back and told me that may be call center lady was in training and don't know how to deal with car wash. Sorry, we can't take your car. I requested her politely to book an appointment for car wash at any week days after 3 pm or Saturday any time. She got my weakness that I am working weekdays. So, she replied me that I can book you any week days at 10 am. I can't take you on Saturday and weekday after 3 pm because we are busy during these time. You may take off from your work if you want to do car wash here. I requested again to find any other way. She told me that this is the only way to come at 10 am or forget it. I feel so unprofessional customer service and I walked out. This was my 2nd bad experience at Murray Hyundai. Earlier I spend $800 to fix an unusual voice coming from my trunk of Elantra. After I got my vehicle, the noise was still there. I went beck to look for it. They just told me without looking into that the noise is not preventable. I was not satisfied and went to Focus Hyundai at Regent for second opinion. They told me to wait for 30 min to look into that. They offered me a great customer service to look into new technology in their latest vehicles. They give me estimate for only $175 to fix that noise issue. Surprisingly, the noise went off after replacing a part and never came back since last 8 months. Anyways, I may not look again in service department of Murray Hyundai after these 2 incidents. I don't know about other departments like sales or parts. According to other's review, it looks like other departments are good except service department.
Written By: Rajendra P
Hello Mr. Patel. I completely understand your frustrations. I’m sure if I were you I would also feel the same way. After speaking with our staff members about what happened, there seems to have been some miscommunication as to the availability of our car wash services that day when you called. Unfortunately, because we are not a full car detailing business, we are unable to make appointments for car washes like with a dedicated car wash/detail service. When you called to inquire about having your car washed there may have been openings, but at any given moment, customers that have had their vehicles in for servicing can have their vehicles brought into our car wash bays after their vehicle has been serviced prior to picking it up. There is really no way to predict to any degree of certainty the availability of our car wash bays. Our Service staff did try their best to accomodate you when you arrived, even though they were trying to tend to other customers that had arrived before you at that same time. Because we tend to get quite busy in the car wash with our service customer’s vehicles, it is very difficult to schedule appointments on Saturdays or weekdays from 3PM onward. Our staff did try to find a solution for you by recommending some times during our off-peak hours to book an appointment during the week, but unfortunately that was not convenient for you. We understand that your wanting to have your car washed immediately that day was probably very important to you, but unfortunately, we were not in a position to accommodate you ahead of our existing service customers who had already been waiting for their vehicles. With regards to your $800 repair bill on your Elantra, might that vehicle be under a different name? I was unable to find your name in our system to investigate this further for you. Is there a chance that you may have taken it to one of the other three Hyundai stores here in Winnipeg? Because I am unable to find your Elantra under your name in our system it is a challenge to address this particular concern. If your Elantra could be under a different name, please let me know so that I may have the opportunity to investigate this in more detail for you. If you would like to discuss any of this with our Service Manager, he would be most receptive to chatting with you. His name is Damien Lavalle and can be reached via phone at 204-269-5555 or email dlavallee@murrayhyundai.ca ---------------------------------------------------------- Hello Rajendra. My name is Wade and I'm the Marketing Manager here at Murray Hyundai Winnipeg. Thank you for taking the time to leave this. We take our customer's experience very seriously. Please let me look into this further and I will get back to you about this.
October 17, 2019
Edited down to 1 star after a couple bad experiences. Service staff contradicted Hyundai Canada customer service reps. They also quoted me $4500 to replace my steering column and assembly after they refused to stand behind their own recall and replace the faulty joint. Hyundai makes some nice cars that generally work well, but Murray Hyundai seems to have a very predatory pricing model. Would not recommend. Update - my mechanic replaced the $10 part which was faulty due to a Hyundai service recall and the car works perfectly. Guess I didn't need to spend $4500 after all, no thanks to Murray Hyundai. My advice is to stay away from these shysters. As a response to the owner - I apologized within hours for my outburst (which you failed to mention), but you refused to respond to my concerns in any fashion. You also provided erroneous information, took less than half an hour to inspect my car (which I dropped off at 830 am and still had not been looked at by the time I arrived at the dealership at 5 pm), and rather than investigate and diagnose the best solution, you tried to line your own pocket at my expense. Your technicians and customer service are absolutely appalling, and you can bet that I will spread the news about your underhanded, predatory tactics to anyone and everyone.
Written By: Matthew M
Dear Mr. Molnar. Let us start by saying, we completely understand how frustrated you must feel with needing to perform repairs on your vehicle. Please consider that while Hyundai is recognized for manufacturing high quality vehicles, unfortunately, even with the best of machines, they do require maintenance from time to time - especially given our less than ideal road conditions. When you brought your vehicle in after having it diagnosed at a private garage, you were told by your garage that a recall repair needed to be performed to correct your vehicle’s issue. We determined that the initial recall on your vehicle had already been performed back in October of 2016 and unfortunately Hyundai policy dictates that we are unable to perform the same recall repair a second time without Hyundai Canada approval. Upon our inspection it was concluded that additional repairs were recommended (over and above what your private garage discovered), to correct the issues that you were concerned about. This being said, your Service Advisor was going to approach Hyundai Canada the next day to see about getting some good will extended to help save you money towards your needed repairs. We can only assume that there must have been some miscommunication or misunderstanding to account for your aggressive behaviour and foul language used towards our staff member and in front of our other customers while in our service drive-thru. The apology you later sent to us via email was appreciated though. Please know that Murray Hyundai’s Service Department has been consistently ranked as among the highest in Western Canada for customer service satisfaction and we do not achieve this status by practicing “predatory pricing” as you state in your emails. We hope you can understand that we are a business with staff and those staff need to be paid for their labor. Whenever possible, we do try to have Hyundai Canada cover costs for our customers, but this isn’t always possible. We are also more than happy to adjust our pricing when needed to help our valued customers. If you would care to discuss this matter further, our Service Manager, Damien Lavallee, would be more than happy to sit down with you in person.
October 17, 2019
Edited down to 1 star after a couple bad experiences. Service staff contradicted Hyundai Canada customer service reps. They also quoted me $4500 to replace my steering column and assembly after they refused to stand behind their own recall and replace the faulty joint. Hyundai makes some nice cars that generally work well, but Murray Hyundai seems to have a very predatory pricing model. Would not recommend. Update - my mechanic replaced the $10 part which was faulty due to a Hyundai service recall and the car works perfectly. Guess I didn't need to spend $4500 after all, no thanks to Murray Hyundai. My advice is to stay away from these shysters. As a response to the owner - I apologized within hours for my outburst (which you failed to mention), but you refused to respond to my concerns in any fashion. You also provided erroneous information, took less than half an hour to inspect my car (which I dropped off at 830 am and still had not been looked at by the time I arrived at the dealership at 5 pm), and rather than investigate and diagnose the best solution, you tried to line your own pocket at my expense. Your technicians and customer service are absolutely appalling, and you can bet that I will spread the news about your underhanded, predatory tactics to anyone and everyone.
Written By: Matthew M
Dear Mr. Molnar. Let us start by saying, we completely understand how frustrated you must feel with needing to perform repairs on your vehicle. Please consider that while Hyundai is recognized for manufacturing high quality vehicles, unfortunately, even with the best of machines, they do require maintenance from time to time - especially given our less than ideal road conditions. When you brought your vehicle in after having it diagnosed at a private garage, you were told by your garage that a recall repair needed to be performed to correct your vehicle’s issue. We determined that the initial recall on your vehicle had already been performed back in October of 2016 and unfortunately Hyundai policy dictates that we are unable to perform the same recall repair a second time without Hyundai Canada approval. Upon our inspection it was concluded that additional repairs were recommended (over and above what your private garage discovered), to correct the issues that you were concerned about. This being said, your Service Advisor was going to approach Hyundai Canada the next day to see about getting some good will extended to help save you money towards your needed repairs. We can only assume that there must have been some miscommunication or misunderstanding to account for your aggressive behaviour and foul language used towards our staff member and in front of our other customers while in our service drive-thru. The apology you later sent to us via email was appreciated though. Please know that Murray Hyundai’s Service Department has been consistently ranked as among the highest in Western Canada for customer service satisfaction and we do not achieve this status by practicing “predatory pricing” as you state in your emails. We hope you can understand that we are a business with staff and those staff need to be paid for their labor. Whenever possible, we do try to have Hyundai Canada cover costs for our customers, but this isn’t always possible. We are also more than happy to adjust our pricing when needed to help our valued customers. If you would care to discuss this matter further, our Service Manager, Damien Lavallee, would be more than happy to sit down with you in person.
October 16, 2019
Written By: Brian
Hello Brian. My name is Wade and I'm the Marketing Manager here at Murray Hyundai Winnipeg. We take our customer reviews and experience with us very seriously. Would you mind please sharing with me the reason for your review? If you would prefer to communicate privately, please feel free to email me at wclisby@murrayhyundai.ca. I would appreciate hearing back from you so that we might have the opportunity to rectify things.
October 15, 2019
Written By: Shahar L
Thank you for the 5 stars Shahar!
October 15, 2019
Written By: Shahar L
Thank you for the 5 stars Shahar!
October 15, 2019
I found working with Cody to be an excellent experience. I had very specific vehicle requirements. I gave Cody a wish list that I did not think would be easy to fulfill. But he did it. Made the happen. Even found the right colour vehicle. Overall it was a great experience.
Written By: Richard L
Thanks for the 4 star review Richard!
