Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1524 Reviews
204Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 03, 2022
Both Haig and Tom were great help! Great service and easy going!
Written By: Justin K
Thank you for your kind review, Justin! Welcome to the Empire Auto Group family.
December 03, 2022
Amazing and knowledgeable staff. Haig is very accomodating and understanding and was very easy to wirk and negotiate with! Sam the GM was also very great and did above and beyond for us. Extremely satisfied with our experience. Will definitely recommend Haig and the remaining staff at Empire to friends/family in the future.
Written By: Lindsay B
Welcome to the Empire Auto Group family, Lindsay. Thank you for your review. We are delighted that you had a smooth buying experience with us, and we are so grateful for your encouragement and support.
December 01, 2022
Best place in london to shop for your car. Great customer service as well as a huge variety to choose from. Thank you deepak and heig for making my first automobile purchase easy and smooth.
Written By: pasindu j
Thank you for your kind words Pasindu. We're glad that we were able to help you find your first vehicle. Welcome to the Empire Auto Group family. We wish you all the best for your upcoming endeavors and a joyous drive ahead.
November 30, 2022
Empire Auto has renewed my faith in Service! This is my second purchase and I was extremely happy with the professionalism and friendly nature of my Sales and Finance Associate, Haig Douglas. Haig ably guided me through the process, promptly responded to each and every query whilst ever considerate of my busy schedule. Thank you Haig! Thank you Empire!
Written By: Fern B
We thank you for your trust in the Empire Auto Group.
November 29, 2022
Written By: Kellz D
November 25, 2022
We bought our car from empire 2 years ago and we were heavily promoted by them to buy their extended warranty. Fast forward, a month ago, we took our vehicle to change the tires, the day after we got it back we had an engine malfunction and the car shut down in the middle of the road. They took it to the shop for about 3 days to try and fix the problem. We got it back and paid them almost $1,000 and the next day it shut down again. They then took it back for about a month with very minimal communication about updates on the car. They took it to audi as they admitted they couldn’t fix it and, again, did not communicate with us enough updates as required. After finally getting a call to come pick it up, they wanted us to pay again, on top of our warranty and the first bill we paid. The money they wanted us to pay, or at least an estimate, was not communicated to us in any way, and they informed us that we cannot leave with our car. We were also informed by the mechanic that he did 12 hours of labour, and when we asked him again, he admitted it was only 10. This is a highly unfortunate trail of events and I hope they find ways to better their services and I hope everyone does research prior to approaching them.
Written By: Ghada S
November 25, 2022
Empire auto group is the best. I would recommend to anyone looking for a new or used vehicle. Arlene Lnlakhana was super helpful I highly recommend you ask for her. She had gotten me a new truck not long ago and someone totaled it, so I called her right away, and I'm now driving an even newer truck she is the best by far hands down. Will for sure go back.
Written By: Brandon D
Thank you for your continuing faith in us, and for trusting us. It is this loyalty of our customers that pushes us to work harder and also gives us the courage to maintain a large inventory of used cars, trucks, vans, sedans, and more, so that we have something for everyone, always! Thank you for being a part of the Empire Auto Group family.
November 25, 2022
Great customer service !!
Written By: Amanda D
Thank you Amanda, for your kind review. You are an integral part of the Empire Auto Group. We thank you for your trust in us!
November 22, 2022
Excellent service by Arlene
Written By: john g
Thank you for your feedback John. We would like to welcome you to the Empire Auto Group family. We're glad that we were able to get you a car that suits your needs. We wish you the best of the journey with your new ride.
November 21, 2022
Written By: Tiffany M
