Provincial Chrysler Dodge Jeep RAM
1001 Provincial Road , Windsor, ON, N8W 5V9
Member since January 15, 2014
1001 Provincial Road Windsor ON N8W 5V9Overall Score
Provincial Chrysler Dodge Jeep RAM1828 Reviews
1158Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Great Service, Great Car, Great Price
September 19, 2014
When I initially went to see Bill I was looking to buy a compact SUV. At the time the dealership did not have any in stock, but he was able to find the car I wanted at the price range we had discussed.
Written By: Michael
Related Staff:
It was good service
September 19, 2014
The service was good done promptly with no hassle and thanks scott
Written By: SCOTT
Related Staff:
There are no staff members associated with this review.
Oil Change
September 19, 2014
Went in for oil change, was in and out within 20 min, staff was fast and effective
Written By: JOSHUA
Related Staff:
There are no staff members associated with this review.
good times
September 18, 2014
delivered on time and clean and full of gas washed and detailed
Written By: JEFF
Related Staff:
Long wait
September 18, 2014
Had to wait a very long time for my part to come in.
Written By: VICTORIA
Related Staff:
Unprofessional approach to customer service
September 18, 2014
This rating is not directed at any one staff, but rather the overall feel of the experience which involved all the staff on the occasion of my visit. This was my first ever visit to Provincial, my spouse having brought my Fiat in for its service in August. I love love love my Fiat, but the service experience is very far behind VW where my last car was serviced. At VW I was an important part of their day and made to feel like a special customer, even though I was one of many customers in a day. No one greeted me upon arrival at Provincial, and once noticed, the talk was minimal as if I was a mere cog in the day. While waiting for the shuttle I could hear every part of the loud staff conversation from behind the front desk - banter about the night before, the day ahead etc. The staff at the front desk even called out to join in with the conversation, even though the people she was talking to were around the corner. The nicest part of the day was the older gentleman who drove the shuttle that morning. He was very professional. Upon pick up, nobody detailed the work for me and gave me any updates. The staff at the desk asked me 'has anyone gone over the bill with you?' to which I replied 'No' so she just read a few things from the bill and asked me to sign. It is a shame that car which is advertised with such style does not have any style in the after sales departments.
Written By: LINDSAY
Hi Lindsey, Thank you taking the time to provide us with feedback. It is our goal to give every customer a good experience and it is obvious that we did not provide that to you. I will address the visiting issue with our staff, unfortunately sometimes we cannot be as prompt as we would like to be. Just because our dealership is much larger than our local VW store, it is always are intent to make customers feel welcome. Udo Kiewitz. General Manager
Related Staff:
was not told about charges upfront.
September 17, 2014
I was not told about labour charge on top of the charges for oil change and wheel alignment.
Written By: RAJAN
Related Staff:
Little busy, but the staff worked very well and my patience was rewarded with great service.
September 16, 2014
There was a line-up when I got there, but I didn't mind waiting. The crew finished working on my car pretty quickly and replaced some filters in the cabin/engine for a good price. I'll always go back to them for any car related issues.
Written By: SHADI
Related Staff:
There are no staff members associated with this review.
easy to understand
September 15, 2014
I enjoyed that she knew what she was talking about and that she could explain it to a regular person.
Written By: SHERRY
Related Staff:
Found the problem and fixed it
September 14, 2014
Repaired the knocking noise heard when the brakes were applied, and now my van sounds good as new. Their courtesy driver provided great conversation both to and from the dealership. Overall a great experience. Thank you
Written By: MR S
Related Staff:
