Empire Auto Group

July 18, 2022

From start to finish nothing but amazing & friendly service from Tom Yang & Sam the Manager! I spent 4 hours and received better results than any other dealership in London & I could not be happier! Please check out Empire Auto Sales if you need a new or used car! Thanks Empire Auto! ☝️

Written By: Joshua S

July 15, 2022

What started off as a great experience has turned into a nightmare! Deepak will call you 3 times a day while you're looking for a car, however after you buy it and see that the repairs were never done, they will ignore you! I am under warranty with the dealership and they've been notified the check engine light is still on, the detailing job was shoddy and my car is still covered in dog hair and I don't have a dog. The electric seat is still broken and the purge valve needs to be replaced. No managers are contacting me back. Do NOT buy from this dealership, they do NOT care about their customers, only their commission and it shows. Weeks later and I am still waiting for resolution. I will never come back here.This is merely the tip of the iceberg in the amount of issues I've had since buying this car. I can see with the other recent reviews that I am not the only one in this situation. This is why I never write a review right away. Deepak pushed and pushed "please give me 5 star Google review and mention my name" Well Deepak, here's your shoutout! Lesson learned here, TERRIBLE dealership!!

Written By: Amber H

July 14, 2022

Yet another update, got an ETR bill today for the day they delivered my vehicle. How nice to be charge for delivery without even telling me. I'm utterly disgusted with everything this dealership has done. Had my vehicle delivered this week. Really was not a pleasant experience. This is not the first time I've purchased at a car lot and I've never had the issues I had here. My car was delivered with paint spilled all over the trunk and splashes throughout the interior. If this was a previous work vehicle, fine. However I should have been aware. The pictures sent strategically did not show this. There is damage to the interior side of the trunk, rust under the doors and features listed by the agent are not available on my vehicle. Overall I am not happy with my purchase, I doubt this vehicle will last me the duration of the finance period. Lesson learned, I guess. Advice to future buyers, don't let them rush you into a purchase. Look the vehicle over VERY VERY carefully. Good luck. EDIT AFTER DEALER RESPONSE: clearly my legal name is not 'what secrets'. You guys know exactly which vehicle was delivered last week with paint spills all over it. Unless this is a common occurrence . I will edit my review with pictures tomorrow. EDIT WITH PICS- a few of the photos...paint, damage, torn interior, it appears my windshield has been replaced (bad re seal job), my driver window will not go up. Warning lights gping on and off the dash. I could go on all night. Currently my new vehicle (2017) is sitting in my driveway undrivable. I'm so glad I bought this. I hope you can read the sarcasm.

Written By: what s

June 28, 2022

Haig was fantastic at explaining how the vehicle was

Written By: Ben B

June 28, 2022

Would never recommend

Written By: SHAREN !

June 23, 2022

Our experience was absolutely amazing! Haig was a great help and so friendly. we are so excited about our new vehicle thank you so much empire auto

Written By: andrea m

June 22, 2022

The service provided by Deepak and Abishek was excellent. I was able to get the vehicle I want and I will recommend everyone to get a vehicle from Deepak as he is a very honest. Thank you for this amazing experience.

Written By: REINEL B

June 21, 2022

Written By: Amila

June 20, 2022

My partner and I have been with empire auto since Oct 2021. It was our first time buying from a dealership and we were a bit worried about what the experience would hold. After many discussions and conversations I was directed to Moe in Service who ultimately helped me with everything I needed and replaced all my worries with confidence. Thank you for your attentive services and I have given a 5 star rating.

Written By: Drea A

June 17, 2022

My experience was amazing. Arlene ensure everything was in place and that everything came true. Thank you for this amazing car and I would suggest individuals to this dealership.

Written By: RAZAN G