Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1201 Reviews
400Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 26, 2017
Written By: Nazli M
Hello Nazli, Thank you for your rating. We are sorry to see you have rated us 4 stars and that your experience was not what you expected. We would like the opportunity to speak with you regarding your recent visit. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa
September 26, 2017
Written By: Nazli M
Hello Nazli, Thank you for your rating. We are sorry to see you have rated us 4 stars and that your experience was not what you expected. We would like the opportunity to speak with you regarding your recent visit. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Audi Mark Motors of Ottawa
Service at both locations is horrible
September 26, 2017
I really don't want to discuss this any further as I have tried for the last 3 - 4 years. But basically when I complained about my breaks since 25,000kms until this very day, and everyone kept telling me there is no problem it's just the way the breaks are, you could see my astonishment when I brought my car to my regular mechanic who ended up having to replace my breaks and had a hard time doing so because the back breaks were ceased and I basically had no pads left. This is sad because I had my car in about a month prior for service and apparently you took the wheels off to look at another problem and you would have seen how bad the breaks were without going much further, but instead you handed me back my keys and told me by car was in good shape. You also tried to get me to replace the tires ( saying this was what was causing my problems - and told me the tires I had weren't your favorite - which i paid an upgrade for - so I asked if your sales rep up-sold me bad tires and you quickly changed your tunes and accused me of putting words in your mouth.....) Yet again, a month ago when you did my service, not once did anyone tell me my tires needed to be replaced. There really is no point to your warranty when I had to spend $850.00 to get my breaks replaced when my car was under warranty and as far as I'm concerned your technician's should have seen this problem from day one! Very disappointed with the way my car has been serviced (would prevent me from ever buying another Audi). I'd actually rather pay out of pocket and have my car service by a mechanic that is actually fixing my car issues and I know my car is SAFE to drive.
Written By: Shirley-Ann
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The Service Team at Audi Mark Motors of Ottawa
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September 26, 2017
Written By: Stuart R
Hello Stuart, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
September 26, 2017
Written By: Summer D
Hello Summer, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
September 26, 2017
Written By: Paul B
Hello Bourque, Thank you for your 5 star rating! We take pride in providing the best possible customer service and are delighted to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
September 26, 2017
Written By: Jacky L
Hello Jacky, Thank you for your 5 star review! We strive for customer service excellence and are very happy to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
September 26, 2017
Written By: Jacky L
Hello Jacky, Thank you for your 5 star review! We strive for customer service excellence and are very happy to see you had a positive experience with us! We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
September 25, 2017
Always treat me like family!!! Amazing service
Written By: Jennifer W
Hello Jennifer, Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you have such wonderful experiences with us! We look forward to having your continued business. Sincerely, Audi Mark Motors of Ottawa
September 24, 2017
For the last 30 years, my family and I have been loyal customers to Honda. I didn't know what to expect at Mark Motors so I was pleasantly surprised with the exceptional service that Jesse Carr provided me. He was very professional and went out of his way to make sure that customer service was his priority. From the moment I walked in to driving away with my new Audi, Mark Motors was exceptional. Charlene Havelock
Written By: Charlene H
Hello Charlene, Thank you for your review! We strive for customer service excellence and are very happy to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service. Sincerely, Audi Mark Motors of Ottawa
