Bank Street Kia
2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P1Overall Score
Bank Street Kia1412 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 20, 2024
Thanks Kingsley for being the best salesman!
Written By: amy w
We are so grateful for your review. We hope to see you again soon.
September 19, 2024
Bought a 2025 Carnival LX+ from them. Overall, I would rate them as very friendly and efficient team. Younes was a gentleman and fantastic sales rep to deal with. Delivery day was so smooth, if anything we held them up with our extra questions and tour of the car, everyone was very kind and accommodating though. Very happy with the new vehicle and end results. If you are buying a Carnival my only tip would be to check your expectations, they are going fast at every dealer and you might need to be patient to purchase one.
Written By: Tyler C
Thank you for taking the time to write about your experience. It is wonderful to hear that Bank Street Kia was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
September 07, 2024
Written By: Boubaker M
We are incredibly grateful that you took the time out to leave us a 5-star rating. We hope to see you again soon.
August 31, 2024
My girlfriend and I had a wonderful experience buying our new car at Bank Street Kia. Connor was very straight forward and honest. He was quick and on the ball and made this process simple and easy for us. 10/10 would recommend buying a car here. In a market where it can be hard to find good service these guys excelled.
Written By: Jacob W
Congratulations on your new vehicle, Jacob! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.
August 31, 2024
All of the prices on vehicles here are dishonest. You only get the advertised price if you finance. This isn't a car dealership, it's a C class lender. They are more interested in signing people to ridiculous terms with bad rates than selling cars. This practice should be as illegal as it is shameful and deceitful
Written By: phil l
Hi Phil, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
August 30, 2024
Thank you for this wonderful experience with Kingsley! He is the guy you can trust with the process, he is transparent and honest, he made sure to get the car ready for me and I will definitely come back to this dealership, I love my 2016 KIA SOUL!!! Woohoo!
Written By: Marita E
We are happy to see that you have a 5-star experience with us. Thanks for sharing.
August 29, 2024
I was very happy working with Hussein Daoud, as well as Sunny Chadha, to buy my new vehicle. I would definitely go back to Bank Street Kia when looking for my next one. Thanks, Hussein and Sunny!
Written By: James D
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
August 28, 2024
Written By: Tom O
We are incredibly grateful that you took the time out to leave us a 5-star rating. We hope to see you again soon.
August 27, 2024
Really good dealership, Kingsley is professional and is a really good listener. I’ll recommend this dealership to anyone who’s looking to buy a new car!
Written By: Alexane L
We are so grateful for your review. We hope to see you again soon.
August 25, 2024
AVOID AT ALL COSTS - AND DO NO TRUST THEIR SALESMAN KINGSLEY WHATSOEVER My girlfriend setup a drive test for around 3pm yesterday for a 2016 Kia Soul. Their salesman Kingsley said over the phone that it would be no problem to put a deposit down and have our mechanic look at car if she decides to move forward. When we arrive, Kingsley is busy so another rep takes us for a test drive. I point out the rear view backup cam is not working and ask if that would have been covered if found it had been discovered in the safety. The rep tells me no. I ask what other issues are known about the car that wouldn’t be covered in the safety. Rep says he doesn’t know and I’ll have to ask Kingsley. We go inside and Kingsley lies and makes the claim that their “182-point system that goes beyond a safety and the rear view backup cam would have been fixed”. Opposite if what the other rep said. I don’t call him out on this. We say that we’d like to put a deposit down and have our mechanic look at it. All of a sudden Kingsley “has to confirm if this is allowed”, despite telling us over the phone it was completely fine. Him and the other rep go into the back room. 2min later they come out and Kingsley says “I’m sorry but the car has just been sold”. There is now another women sitting at Kingsley’s sales desk signing the paperwork to buy the car. She hadn’t done a testdrive, and walked in before ours was done. Kingsley, knowing that we’ve invested 3 hours to come at the look car, did not give us the priority to buy the car, and took the next person who walked in during the appointment he scheduled for us. Complete lack of honesty and business ethics at this dealership. I’ve already told this story to all of my family and friends in Ottawa. We’ve turned it into a joke - the jingle “Nobody Deals Like Dilawry” is truly accurate, NOBODY deals like Dilawry. Stay as far away as you can, and read all of these poor reviews.
Written By: Matthew G
Hi Matthew, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
