Bank Street Kia
2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P1Overall Score
Bank Street Kia1412 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 23, 2024
Wow as a first time car buyer this experience was very awesome. The people there are so amazing and so helpful. Had a great experience at Kia. Would recommend them to anyone!!
Written By: Animal g
Congratulations on your new vehicle! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.
August 22, 2024
I had a disappointing experience with Sunny Chadha, the financial manager at this Kia dealership. Unfortunately, I found him to be less than honest about the extended warranty options. There were multiple inconsistencies in the information he provided, and despite my efforts to reach out to him for clarification, he never responded. I advise future customers to be very careful when dealing with him. Make sure to double-check all the details and do not take everything at face value. Trust is essential, and unfortunately, that was lacking in my experience.
Written By: Mohammed A
Hi Mohammed, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
August 22, 2024
Bank St. Kia was amazing! I cannot recommend them enough, our experience was nothing but fantastic. Extremely friendly staff, always there to help with all questions. Hussein and Ralph were wonderful to work with! Thank you, Bank St. Kia team!
Written By: Dana R
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
August 21, 2024
Unsolicited call saying they had a higher budget to purchase my car... was a sales tactic with zero intention to purchase, was an excuse to upsell another unwanted kia..
Written By: Dee Z
Hi Dee, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
August 19, 2024
Kingsley was great at helping me set everything up!
Written By: Madia O
Thank you so much for sharing your experience with us. We hope to see you again soon.
August 19, 2024
Customer service resolved our issue in a timely manner-thanks
Written By: kerry-anne h
Hi Kerry-anne, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
August 15, 2024
I absolutely recommend this place, the staff here were so friendly and helpful! Their knowledge with their integrity and honesty is second to none. I want to thank Hussein & Sunny and the rest of the team for helping me purchase my new car and making the process as smooth as possible.
Written By: kowthar a
Thank you, Kowthar. We appreciate your feedback and the 5 STAR review!
August 14, 2024
Excellent experience! We have purchased multiple vehicles from Bank Street Kia and the service has always been exceptional! Our Salesperson, Michael and the Finance Manager Ralph were both incredibly helpful, informative and personable.
Written By: Scott S
We are happy to see that you have a 5-star experience with us. Thanks for sharing.
August 12, 2024
***DO NOT BUY OR HAVE YOUR CAR SERVICED HERE UNDER ANY CIRCUMSTANCES!!!! ***** ***edit as of 12:55pm 08/12/24 - only by means of a scathing review would the service manager finally call back. If Pat is the service manager he should be demoted or released immediately. Completely dismissive and unapologetic and a flat out liar . I have spoken to other kia service centers in the city about the service process. Would give 0 or minus stars if was possible. Brought soul in for oil change and the passenger side fender skirt was not put back on properly. The thing was flapping against the tire on the Queensway and was eroding to the point that it got pulled behind the tire and had to be cut off on the side of the queensway this past Thursday evening. No mention of missing hardware or that it was not connected properly neither verbally nor on the invoice. Emailed Thursday night and got a reply overnight that they'd be expecting my call. Called numerous times Friday, no answer at service and left numerous messages. No return call. Called today again no answer left a message and doubt I'll receive a call back. Kia parts says this skirt costs approximately $300 including the hardware. No chance in hell I'm paying that. **Edit- we received a recall notice in the mail today as well....... Interesting. Transport Canada reported the seat heater issue on June 26th. So over a month went by before receiving correspondence about it... fair enough. But according to the service invoice dated more than a month later, it clearly states no recalls of any kind were present for it. What? Also , the cherry on top....another envelope from your dealership containing an ad card in promotion to buy a new car..... Is this some kind of a joke? Seriously though....is it?
Written By: Pat S
Hi Pat, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
August 09, 2024
Great experience. Kingsley was very helpful and quick when we were looking for a vehicle and he was able to come through with an affordable deal. Definitely recommend reaching out to him
Written By: Riley M
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
